1. WhyFiNYC's Avatar
    I'm getting my 928 set up, but my PC (Win7) isn't recognizing it other than as a generic "Windows Phone." Zune (up-to-date) isn't seeing it as a compatible device, either - am I doing something stupid?
    05-16-2013 10:26 PM
  2. Laura Knotek's Avatar
    Zune is only for Windows Phone 7.

    You have a Windows Phone 8 device, so you can use this app.
    05-16-2013 10:29 PM
  3. WhyFiNYC's Avatar
    Ah, so the answer is "yes - you are doing something stupid." ;)

    Thanks.
    hopmedic, Rickste and Siah1214 like this.
    05-16-2013 10:30 PM
  4. WanderingTraveler's Avatar
    Congratulations on being one of the first to have the 928, and I really can't recommend the Windows Phone App as an alternative to Zune.

    I find that the Windows Media Player does a better job, doesn't require the .NET framework installed and doesn't crash on me.
    05-16-2013 10:31 PM
  5. Laura Knotek's Avatar
    Ah, so the answer is "yes - you are doing something stupid." ;)

    Thanks.
    No, it's not stupid.

    Everyone who gets something new has to learn, and most people won't learn if they don't ask questions.

    I've certainly needed to ask lots of questions whenever I've first tried something new that I never used before.
    unstoppablekem likes this.
    05-16-2013 10:34 PM
  6. MobileVortex's Avatar
    Congratulations on being one of the first to have the 928, and I really can't recommend the Windows Phone App as an alternative to Zune.

    I find that the Windows Media Player does a better job, doesn't require the .NET framework installed and doesn't crash on me.
    Your computer crashes with .NET framework installed? Are you still running a Pentium 4?
    airwolf878 likes this.
    05-16-2013 10:37 PM
  7. WanderingTraveler's Avatar
    Your computer crashes with .NET framework installed? Are you still running a Pentium 4?
    The app crashes. Then again, it is a beta.
    05-17-2013 03:20 AM
  8. stwall's Avatar
    My issue is that my Windows 7 64 bit machine doesn't load the driver for my 928, so the Windows Phone 8 tool doesn't work at all right now. I've read of several people having issues with the 920 when it came out. Haven't been able to fix it as of today, after fiddling with it all night.
    05-17-2013 08:57 AM
  9. willied's Avatar
    I'm really hoping Microsoft makes it compatible with Zune, and soon! The media management is a joke to me without it.
    Gungzwei likes this.
    05-17-2013 11:27 AM
  10. AR2186's Avatar
    I'm really hoping Microsoft makes it compatible with Zune, and soon! The media management is a joke to me without it.
    It's not happening, they moved away from Zune with WP8 and are not looking back. I've found the Sync app works fine for what I need, but you can also use itunes or just treat the phone as a drive
    05-17-2013 01:14 PM
  11. hopmedic's Avatar
    05-17-2013 01:53 PM
  12. willied's Avatar
    It's not happening, they moved away from Zune with WP8 and are not looking back. I've found the Sync app works fine for what I need, but you can also use itunes or just treat the phone as a drive
    How do you know they'll never bring support back? Lots of people want it so I wouldn't be surprised if they bring it back and update it.
    05-17-2013 03:51 PM
  13. spokanedj's Avatar
    I still use Zune with my 920 and make Playlists to sync to my phone (like I always did for WP7) for Music. Then just use the Windows Phone 8 Desktop app (not the Windows Store one) and you can sync your Zune playlists over to WP8. Its not ideal, and if you have a lot of music (I have 60K, as an active DJ) its a little painful to wait while starting up, but does get the job done.

    I really do miss Wireless sync, though. We have 4 WP8s (all use to be WP7) and 1 WP7 phones in the house and I use to update playlists all the time and auto-magically sync to all the phones each night. Now they constantly bug me to plug them in and sync the new music. Growing pains...
    Kevin Rush likes this.
    05-17-2013 04:05 PM
  14. AR2186's Avatar
    I don't know for certain, but the prevailing evidence suggests it wont happen:
    1. They have not allowed it yet and people were pretty upset about it when WP8 came out. It probably takes ~zero effort to make it work
    2. Not compatible with WinRT, would have to build a new program from scratch
    3. There really aren't that many people who ever used it and know what is missing (Zune and WP7 were not popular, no offense). For WP to be sucessful it needs to take market share from Android and iOS, so Microsoft's target consumer is not going to miss Zune
    4. Current program allows integration with iTunes, Windows Media Player and works fine in disc mode
    5. If they commit to making Zune work for WP8, they will have to continue to support it, and that takes a lot more work than supporting a lightweight program like the WP8 syncing program they have now
    6. Xbox Music Cloud Collection - while only for Windows 8/RT at the moment, everything is moving to the cloud which negates the need for an additional program to manage syncing

    I just wouldn't count on ever seeing WP8 integration
    05-17-2013 04:10 PM
  15. willied's Avatar
    3. There really aren't that many people who ever used it and know what is missing (Zune and WP7 were not popular, no offense). For WP to be sucessful it needs to take market share from Android and iOS, so Microsoft's target consumer is not going to miss Zune
    I wouldn't be so sure about that.

    http://windowsphone.uservoice.com/fo...dia-sync-in-wp

    I don't see why they would go to the highly inferior WP8 syncing app. It sucks. Zune is an amazing program, and it'd only get better if they would update it. That way I can sync my Zune and phone in the same place.
    05-18-2013 09:00 AM
  16. BCS2k's Avatar
    Zune still works for Windows 7 / windows phone 7. You can still download the desktop version and use it on Windows 8, but it was not built to run on that OS. Instead, the Xbox Music app is the direction that the group is going.

    I can promise you that Zune will not be updated for Windows 8.
    05-18-2013 09:41 AM
  17. schinbone's Avatar
    Ok, Itunes plus Pc sync works great. Not ideal but not too big of a problem, like someone else said app crashed after install but, it fired right back up and recognized the 928. Transferred my Itunes playlist without issue. I can say that songbird does not make a playlist that the phone recognizes.
    05-19-2013 03:07 PM
  18. willied's Avatar
    I have everything organized in Zune and it's the best media program I've used so there's really no good alternative for me.
    05-20-2013 11:04 AM
  19. fuclosure's Avatar
    can't i just drag and drop? running through this windows app-preview app 3 is taking forever. and to just add a recently purchased cd i have to re-sync the entire music database? there has got to be an easier way. please advise.
    05-22-2013 01:27 PM
  20. baaahthesheep's Avatar
    I'm running into a lot of problems with the desktop software Windows Phone - app preview 3. I've noticed some songs under the same artist, under the same or different albums, not being synced. Xbox music on the phone also sometimes splits albums. Albums are being split with each "new" listing grouping an artist. Really annoying for compilations or soundtracks. Also have some album art not being transferred. So to say the least, Microsoft's music/media management is pretty bad.

    Is there a better way to sync music or some other thing that I can try that could remedy this? Copy and pasting through file explorer or using WMP?
    05-22-2013 05:37 PM
  21. willied's Avatar
    It's sad to me that Microsoft decided to ditch Zune. Truly the worst decision they've made in the last 5 years.
    05-22-2013 06:07 PM
  22. Kevin Rush's Avatar
    I want the functionality of the wonderful, beautiful, great, and powerful Zune PC software! Rename it, if you want.
    willied and kamikaze80 like this.
    05-22-2013 06:25 PM
  23. GusTheOttsel's Avatar
    I have a similar problem with the 928, except the Windows Phone app says something along the lines of "phone does not want to play nice," and suggests restarting, but that doesn't do anything either.

    I tried uninstalling and then updating drivers---That didn't work.
    Also tried uninstalling PC app for windows phone--Still shows up with "wont play nice"

    Any help?
    08-25-2013 04:05 PM
  24. wxgrl23's Avatar
    This may be a slightly different issue than what others have typed for this thread so I apologize if this the wrong thread for my issue. I have a Dell Vista laptop; trying to connect my Lumia 928 Windows Phone via the provided USB cable that came with the phone. Back some months ago it worked where the computer would recognize the phone, charge it, let me transfer pics, etc. Now today, I was helping a friend move pics from her Lumia 928 via plugging it in to said Dell laptop. It is 'recognized' in Device Manager as a properly working portable device, it says the drivers are working and updated. I have tried plugging the phone in 3 different USB outlets on the laptop, I have restarted the phone and the laptop many times. The only popup I get is one asking me to open in Windows Explorer but it will not find my Camera Roll or any of the personal pics or videos stored on the phone. The only pictures I can access are the generic ones that came with the phone. I have tried unplugging and plugging back in the phone about 10 times and nothing allows me to open up 'personal' photos/videos that would be stored in the camera roll. Is this an issue with Windows Phone 8; or perhaps an issue with Windows Media Player 10 (I don't have 11 on the laptop) or some other issue? I have read a lot tonight on other forums about what could be the issue but no one seemed to mention that their computer recognized their phone but not their personal photos/videos. Just freaking frustrating that I can 'see' and access the included photos that came with the phone but my laptop won't let me find and open up the Camera Roll or whatever it would be called for my personal pics/videos. Any help would be appreciated. Thanks!
    06-11-2014 09:02 PM

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