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  1. ArvydasGOAT's Avatar
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       #1  
    Hi,

    I bought my 928 on launch day and immediately noticed the signal is weaker compared to that of my 8x. I admit, I live in an area that is not constantly 4-5 bars of LTE, but my 928 has noticeably weaker signal than my 8x did. To the point where it spends a lot of time in 3G mode. Just last night, I had family over for a BBQ and was trying to stream a YouTube video to show my dad something, and I had to connect to WiFi because it would play a second then buffer for 20.

    My 8x didn't always have a perfect signal where I live, but it was a MUCH better signal.

    I went to Verizon and got a new sim card to see if that would help. No improvement. Thinking of going to Verizon to try a new device. Possible I got a dud? Everything else seems to be working fine.

    How is everyone else's 928 doing so far? Especially curious for those who had an 8X on Verizon beforehand.

    tcman88, I know you probably can't say much, but has there been any discussion internally about reception issues?
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    smnrock likes this.
  2. Giddora's Avatar
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    #2  
    I would put money on the problem being hardware-related in some way and not normal behaviour. I just can't believe Nokia would have worse reception on any phone than any HTC-phone since Nokia basically invented cellphones (Yeah I know, Motorola).


    Current Phone: Nokia Lumia 920 Yellow (YAY!!)
    Future Phone:
    Previous Phones: Lumia 800, Sony Ericsson Xperia X10, HTC Hero, Iphone 3GS
    Carrier: 3 Sweden
  3. KoukiFC3S's Avatar
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    #3  
    I went to a few places over the weekend and had no problems staying on LTE and using my data. You might want to try a replacement.
  4. AR2186's Avatar
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    #4  
    My 928 shows fewer bars than my 8x, but I'm not 100% sure about signal quality at this point. I seem to get pretty good coverage and can't complain
  5. MikeLip's Avatar
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    #5  
    Quote Originally Posted by AR2186 View Post
    My 928 shows fewer bars than my 8x, but I'm not 100% sure about signal quality at this point. I seem to get pretty good coverage and can't complain
    This. I've noticed my bars bouncing around a bit. But the only place I've dropped a call or data is where every phone ever always drops calls and data; the zone of silence, on route 90 about 2 miles east of the routes 90 and 271 interchange. I swear it's built on an ancient burial ground or something. I don't worry about it. So far what counts - connection reliability and sound - has been right up there with anyone else.
  6. McSlappy's Avatar
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    #6  
    Don't know about the 8X but it's amazingly good compared to my Galaxy Nexus.
  7. corn_chowder's Avatar
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    #7  
    I've had the opposite - used to have 0 reception at the gym with my 8x. No problem streaming music with the 928.
  8. ArvydasGOAT's Avatar
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       #8  
    Quote Originally Posted by corn_chowder View Post
    I've had the opposite - used to have 0 reception at the gym with my 8x. No problem streaming music with the 928.
    My Jimmies are rustled... guess I should try a new device. Frustrating to say the least. Will report back when I swap devices.
  9. o4liberty's Avatar
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    #9  
    I can't say I watch my bars but no issues with calls or data here so far.
    Sent from my RM-860_nam_usa_100 using Board Express
  10. #10  
    My house has terrible reception. On both my 8x and 928 they say between 0-1 bars in the same location. Now my 8x will say "message could not send" just about every, maybe every other, message I send. With the 928 it still says 0-1 bars but I I'll get the "could not send" error about 1/30 messages.

    not sure if that's enough evidence of it being better, but its helped me a bit.
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
    alpinestars1z likes this.
  11. Huime's Avatar
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    #11  
    some 920 in the past does suffer weak reception, and no I am not talking about those after 1308 update. This particular problem can track back to the 1st batch of 920 release in Nov 12. If the problem persist and actually becomes annoyed, do not hesitate to get a replacement.
  12. ArvydasGOAT's Avatar
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       #12  
    Well I went and swapped out the device. A few tidbits from the experience:

    The sales associate asked if I still had my 8X so we could "transfer contacts over." I let him know that it's all stored on the cloud, so no need.
    I then asked how much WP interest there is by the consumer. He said people only come in "with a need," such as I need to get this for the company I work with.

    Reinstalling apps now, and the 928 I had before had zero maps downloaded. This one came with the Bahamas, Cayman Islands and the entire US. Seems a bit odd... no?

    To be 100% honest, so far, the reception seems as bad as it was before. I live in an area that reception is not perfect, but this is still way less than my 8X was. Hoping I'm wrong. Will report back after a few days.

    Edit - also notice that my first 928 only had the Nokia and Verizon ringtones, not the MS ringtones. This one has both... OS, and firmware are the same. Odd.
    Last edited by ArvydasGOAT; 05-20-2013 at 11:00 PM.
  13. Rick2340's Avatar
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    #13  
    Quote Originally Posted by ArvydasGOAT View Post
    Well I went and swapped out the device. A few tidbits from the experience:

    The sales associate asked if I still had my 8X so we could "transfer contacts over." I let him know that it's all stored on the cloud, so no need.
    I then asked how much WP interest there is by the consumer. He said people only come in "with a need," such as I need to get this for the company I work with.

    Reinstalling apps now, and the 928 I had before had zero maps downloaded. This one came with the Bahamas, Cayman Islands and the entire US. Seems a bit odd... no?

    To be 100% honest, so far, the reception seems as bad as it was before. I live in an area that reception is not perfect, but this is still way less than my 8X was. Hoping I'm wrong. Will report back after a few days.

    Edit - also notice that my first 928 only had the Nokia and Verizon ringtones, not the MS ringtones. This one has both... OS, and firmware are the same. Odd.
    I believe the review on CNET.com stated that one of the weaknesses was call quality/reception so maybe this is an inherent problem with the phone.
  14. falconrap's Avatar
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    #14  
    There could be something peculiar with the area you are in where the phone's antenna geometry makes the situation worse than the 8x. If your 928 doesn't suffer issues anywhere else, I would contact Verizon and let them know about your reception issues. They are usually pretty keen on making sure their covered areas are well covered and they won't know that some phones are having issues in certain areas unless you report it.
  15. MikeLip's Avatar
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    #15  
    Quote Originally Posted by ArvydasGOAT View Post
    My Jimmies are rustled... guess I should try a new device. Frustrating to say the least. Will report back when I swap devices.
    Your whos are what now? :)
  16. ArvydasGOAT's Avatar
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       #16  
    Another thing I've noticed is there appears to be a build quality difference. The power and volume buttons do not protrude as much as they did on the first 928 that I had. Enough that I notice it...
  17. Huime's Avatar
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    #17  
    I think you got a returned item.
  18. ArvydasGOAT's Avatar
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       #18  
    Quote Originally Posted by Huime View Post
    I think you got a returned item.
    Don't think so. Still had everything in the original package and the phone had the adhesive plastic over it. Who knows though. The downloaded maps is really odd though. perhaps a store associate played with it, then factory reset it?
  19. techgeek32's Avatar
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    #19  
    Quote Originally Posted by ArvydasGOAT View Post
    Well I went and swapped out the device. A few tidbits from the experience:

    The sales associate asked if I still had my 8X so we could "transfer contacts over." I let him know that it's all stored on the cloud, so no need.
    I then asked how much WP interest there is by the consumer. He said people only come in "with a need," such as I need to get this for the company I work with.

    Reinstalling apps now, and the 928 I had before had zero maps downloaded. This one came with the Bahamas, Cayman Islands and the entire US. Seems a bit odd... no?

    To be 100% honest, so far, the reception seems as bad as it was before. I live in an area that reception is not perfect, but this is still way less than my 8X was. Hoping I'm wrong. Will report back after a few days.

    Edit - also notice that my first 928 only had the Nokia and Verizon ringtones, not the MS ringtones. This one has both... OS, and firmware are the same. Odd.
    I have noticed worse reception with the 928 than my 8x and Note 2. I am on my second 928. Still having the yellow camera pictures and poor reception on the second one as well.
  20. nunyazz's Avatar
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    #20  
    I have noticed the signal bars are lower but reception has been stellar. I am wondering if it is a display issue and not a true reception issue.
  21. alpinestars1z's Avatar
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    #21  
    Quote Originally Posted by nunyazz View Post
    I have noticed the signal bars are lower but reception has been stellar. I am wondering if it is a display issue and not a true reception issue.
    Bars aren't a good way to compare reception because each phone calculates it differently. If you want to compare, it's better to use the field test app (if the phone lets you access it) and read the signal strength in dBm.
    Phone History (hopefully in order): Samsung SGH-D407 > AT&T (HTC) Tilt > Sony Ericsson W580 > Blackberry Curve 8900 > Sony Ericsson C901 > HTC Touch Pro 2 > Blackberry 9700 > iPhone 3GS > Motorola Defy > Blackberry 9650 > iPhone 4 > Nokia E71 > Dell Venue Pro > HTC Titan > HTC Titan II > Lumia 900 + Samsung Galaxy Exhibit > Nokia Lumia 920 + Nokia Lumia 521 + Motorola RAZR V3xx
    Last updated: 05/13/2013
  22. hary536's Avatar
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    #22  
    I think, when comparing any devices, you shouldn't always compare the number of bars. If there is a 1-2 bar difference, it's okay.
    All depends on the actual quality of connection. Also, things are dependent on software sometimes.

    Ooops, seems the last comment before mine referred to same thing.
    Quote Originally Posted by ArvydasGOAT View Post
    Hi,

    I bought my 928 on launch day and immediately noticed the signal is weaker compared to that of my 8x. I admit, I live in an area that is not constantly 4-5 bars of LTE, but my 928 has noticeably weaker signal than my 8x did. To the point where it spends a lot of time in 3G mode. Just last night, I had family over for a BBQ and was trying to stream a YouTube video to show my dad something, and I had to connect to WiFi because it would play a second then buffer for 20.

    My 8x didn't always have a perfect signal where I live, but it was a MUCH better signal.

    I went to Verizon and got a new sim card to see if that would help. No improvement. Thinking of going to Verizon to try a new device. Possible I got a dud? Everything else seems to be working fine.

    How is everyone else's 928 doing so far? Especially curious for those who had an 8X on Verizon beforehand.

    tcman88, I know you probably can't say much, but has there been any discussion internally about reception issues?
  23. ArvydasGOAT's Avatar
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       #23  
    To be clear, I'm not only judging my performance on bars. I've experienced multiple dropped calls and the inability to send MMS messages due to low reception. Unfortunately, my replacement 928 seems to be as bad as the first. My 8x really did get better reception, but I think I'll keep the Lumia.
  24. psiu_glen's Avatar
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    #24  
    Boourns. I would imagine it can't be worse than the Trophy, right? I don't have much trouble with the Trophy, but it's certainly not the greatest phone reception-wise.

    And the Devour by Motorola was TERRIBLE for reception...giant aluminum shell...tiny RF window...no wonder.
  25. Paulo1300's Avatar
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    #25  
    although nokia has been creating cell phones forever, dont they deal with GSM waaay more often than CDMA (considering very few carriers use CDMA, especially outside the US)?
    i bet nokia phones will get better with CDMA with time

    when it comes to reception for verizon, I would choose motorola to probably have the best (although i do see the post above)
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