07-12-2016 11:11 PM
30 12
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  1. coip's Avatar
    Hi. This is my first post, but I've been reading WPcentral for months now. I picked up the Nokia Lumia 928 on launch day. It is my first Windows Phone. I love the OS (so fresh and intuitive compared to Android), and I'm also really impressed with Nokia's hardware, particularly the camera, which is superb.

    However, one thing about the camera is confusing me. In certain situations (sunny days causing shadows on the face), I manually change the flash from auto to on and then take the picture. But the flash doesn't go off, resulting in dark-shadowed faces of those in the picture. If I move into a low-light area, though, and do the same thing, the flash goes off. Is this some type of software error? If I tell my camera I want it to use the flash, it should use the flash, no?
    Ricardo Goulart likes this.
    05-21-2013 02:52 AM
  2. o4liberty's Avatar
    I believe the sensors in the camera will determine weather the flash will go off even if you have it set to on.
    Sent from my RM-860_nam_usa_100 using Board Express
    05-21-2013 08:17 AM
  3. KoukiFC3S's Avatar
    Same here. Not too happy with that. My Galaxy Camera will always use the flash if it's set to on.
    05-21-2013 08:48 AM
  4. coip's Avatar
    I see. That is a little disappointing because it is such a great camera otherwise. I'm all in favor of smart cameras, but if I want to manually override a setting, I'm surprised that they programmed it so that I cannot. It was a little embarrassing because I talked my wife into getting the Nokia Lumia 928 because she enjoys taking pictures and I told her it had the best camera (which I still believe is true), but then we tried to take a daylight shot in the sun and shade I tried to put on the flash to remove shadows on the face. After several "what the heck is going on? why isn't this working?" grumblings, she just whipped out her "real" camera and turned the flash on and took the picture.
    05-21-2013 03:36 PM
  5. vonchowder's Avatar
    i had exact same experience. Subject in shade, could not get them illuminated. have some ideas on how to make it work next time. im sure many others are having this same issue.
    05-21-2013 04:13 PM
  6. vlad0's Avatar
    Strange.. their Symbian xenons don't have that problem, xenon works on command.
    05-21-2013 06:03 PM
  7. Penny_1's Avatar
    Hmm, this may not directly solve your problem, but I would try one of two things:

    1.) Next time you're in the situation, set the Scene mode in Photo Settings to "Backlight." This is meant to counter the silhouette effect of having a bright light source behind your subject.
    2.) Try using a non-default camera app like ProShot. Maybe its manual controls override the automatic flash functions of the camera.

    Either way, I'd be interested to know where this goes, so please do let us know if you figure something out.
    05-22-2013 03:12 AM
  8. psiu_glen's Avatar
    Odd -- I know on my Trophy it has the options of Auto/On/Off and they work as expected. It sounds like the Lumia is treating On as if it is Auto.
    05-22-2013 08:43 AM
  9. coip's Avatar
    Hmm, this may not directly solve your problem, but I would try one of two things:

    1.) Next time you're in the situation, set the Scene mode in Photo Settings to "Backlight." This is meant to counter the silhouette effect of having a bright light source behind your subject.
    2.) Try using a non-default camera app like ProShot. Maybe its manual controls override the automatic flash functions of the camera.

    Either way, I'd be interested to know where this goes, so please do let us know if you figure something out.
    I've tried the "backlight" photo setting and turned the flash to on, but the problem persists. I tried some different lenses apps, but many of them didn't even have a flash option, so I couldn't fully explore that option.
    05-26-2013 03:38 PM
  10. 15gdm's Avatar
    Any update on this? I have the same issue and it's frustrating in the evening when there is light in the background (sky), but whatever you are trying to take a picture of is in the shade.....
    Surely this was thought of.....
    06-20-2013 12:59 PM
  11. vonchowder's Avatar
    one thing I read about on another post here that may help is that the 'shutter' button on the side of the phone actually works like a point and shoot and you can hold it halfway down to lock in the sensed image.

    So next time I run into this issue of dark foreground subject and lit background, I plan on using the shutter button to target the correct exposure (by temporarily focusing on the darker parts of the image, holding shuttter halfway down, then moving the camera to intended framing of the scene, then pressing all the way. Not sure if this will work but, its worth a try.
    06-20-2013 04:02 PM
  12. Joel S79's Avatar
    2.) Try using a non-default camera app like ProShot. Maybe its manual controls override the automatic flash functions of the camera.
    I had the same issue yesterday, taking a picture in intense sunlight, but I was using ProShot and the flash didn't fire. I figured it was ProShot until I switched to the normal camera app, and the same thing happened.

    Might be a software bug where extremely high light values are overriding the flash. I'm gonna try turning off the autofocus assist light and see if that helps.
    06-20-2013 04:42 PM
  13. sinime's Avatar
    Very odd... my 920 will always use the flash if set to on... is this possibly a xenon flash issue? If so, is there an option to use the LED flash over the Xenon flash for the camera?
    06-20-2013 04:43 PM
  14. Joel S79's Avatar
    Very odd... my 920 will always use the flash if set to on... is this possibly a xenon flash issue? If so, is there an option to use the LED flash over the Xenon flash for the camera?
    Not that I've seen. My only guess is that the code to disable the LED assist in really bright light might be turning off the flash too. Just a shot in the... erm... dark, but it's worth a try.
    06-20-2013 04:56 PM
  15. Ricardo Goulart's Avatar
    Same problem here...hope nokia/ms fix this
    06-29-2013 03:10 PM
  16. tigoat's Avatar
    Count me in! I emailed Nokia Support regarding the flash issue and they recommended a "soft reset" then a "hard reset" if unsuccessful. Had to go with the hard, now it's in its third hour of resetting! From what I'm reading this could take up to twelve hours, then no guarantees, ha! I'll never do that again. Certainly not confident anything will have changed after all is said and done. I can only hope MS can help wth their upcoming SW update....sometime this summer I hear. Oh yeah, I have noticed the LED does flash, just not the Xenon...kinda need em both. Don't ya think?
    Last edited by tigoat; 07-01-2013 at 08:40 PM. Reason: added more
    07-01-2013 08:32 PM
  17. Ricardo Goulart's Avatar
    Count me in! I emailed Nokia Support regarding the flash issue and they recommended a "soft reset" then a "hard reset" if unsuccessful. Had to go with the hard, now it's in its third hour of resetting! From what I'm reading this could take up to twelve hours, then no guarantees, ha! I'll never do that again. Certainly not confident anything will have changed after all is said and done. I can only hope MS can help wth their upcoming SW update....sometime this summer I hear. Oh yeah, I have noticed the LED does flash, just not the Xenon...kinda need em both. Don't ya think?


    Nooooo! It's not suposed to last this long....do the 3 key combo to hard reset again, it will do the thing very quick. Look in google for " windowsphone brick after hard reset". It appens to me, the phone boot until the gears screen and never ends.... Just do the the key hard reset and you will be good...works for me.
    tigoat likes this.
    07-02-2013 04:42 AM
  18. Coreldan's Avatar
    I've never noticed this. The "auto" feature will decide whether to not use flash or not, but if I set it "on", it will always flash.
    07-02-2013 07:38 AM
  19. sph0308's Avatar
    Easy way to correct dark pics is to run them through the T-Tap Enhance feature in Fotor app

    I see. That is a little disappointing because it is such a great camera otherwise. I'm all in favor of smart cameras, but if I want to manually override a setting, I'm surprised that they programmed it so that I cannot. It was a little embarrassing because I talked my wife into getting the Nokia Lumia 928 because she enjoys taking pictures and I told her it had the best camera (which I still believe is true), but then we tried to take a daylight shot in the sun and shade I tried to put on the flash to remove shadows on the face. After several "what the heck is going on? why isn't this working?" grumblings, she just whipped out her "real" camera and turned the flash on and took the picture.
    07-02-2013 07:47 AM
  20. antsin3d's Avatar
    This happens to my 928 as well. Maybe try this: hold your finger over the ambient light sensor while you take the shot.
    07-02-2013 10:48 AM
  21. Ricardo Goulart's Avatar
    Anybody knowns if the lumia 1020 has the same issue???? If no...we can hope with a solution on amber firmware...
    08-01-2013 02:31 PM
  22. Bull3232's Avatar
    I am having the same problems.. Camera takes really good photos, then takes some really bad ones. I am going to post some example photos.
    First photo is the original, second will be me editing the photo with "autofix". During these photos I attempted to turn flash on, but no flash. Although the pictures look better after autofix, you can tell the quality suffers.
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    Attached Thumbnails wp_20130722_003-2-.jpg   wp_20130722_014-2-.jpg   wp_20130722_004.jpg  
    Last edited by Bull3232; 08-02-2013 at 10:05 PM.
    coip likes this.
    08-02-2013 09:46 PM
  23. mrcrusha829's Avatar
    I have had issues sometimes with the flash not working in other situations not just backlight. What I have done is gone into settings swipe to the left and select Photo & Camera. Scroll to the bottom and select reset camera and the flash was working again. Not sure if this would work for the dim face with backlight problem but I have gotten the camera to flash again. I think a long time ago I was able to get the flash to work with backlight... will have to look at my photos to see if I can find it.
    08-04-2013 09:55 AM
  24. mooreted's Avatar
    Just thought I'd bump this up a bit. I just had this problem at a birthday party. Inside there was sunlight streaming through a window. I wanted to use flash to compensate, but turning it on did nothing. All the inside shots were garbage.



    Sent from my easy chair using brainwaves.
    08-12-2013 09:44 PM
  25. Ricardo Goulart's Avatar
    Asking again... Somebody knowns if the lumia 1020 comes with this issue ? Thanks!
    08-14-2013 09:13 AM
30 12

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