05-27-2013, 08:02 AM #1
- 2 Posts
Got a message from Newegg that they were out of stock
Thank you for shopping with Newegg.com Wireless Store.
Response to our offer on the Nokia Lumia 928 Black - 4G LTE this week was so great that we have depleted our inventory. Please don’t worry though, we have a shipment already en route to us. We just wanted to send you a courtesy email to let you know why your phone hasn’t shipped yet.
We know that you are anxious to get your new phone, but unfortunately we can’t tell you exactly when your Nokia Lumia 928 Black - 4G LTE will ship. We receive deliveries several times each day and are turning the phones around and shipping them to customers immediately. We are in regular contact with Verizon Wireless and are confident we’ll be shipping your phone soon.
We can tell you that:
Your price is protected – what you ordered is what you will pay regardless of whether the price increases
Your phone is reserved – you will receive a phone from the first shipment we receive
Your promotions will be honored – any promotions included as part of your order will be fulfilled when your order ships
We will ship it immediately – as soon as we receive the shipment, we will prioritize your shipment and process it immediately. Once it has been packed, we will send you an email and update our Customer Support Customer Support site with the FedEx tracking number as soon as it is ready to ship
We are normally pretty good at predicting our inventory but the demand for the Nokia Lumia 928 Black - 4G LTE even surprised us.
Thanks again for shopping with us. Your phone will be on its way to you soon.
Your Friends at Newegg.com Wireless Store
- 05-27-2013, 08:48 AM #2
This is the second out of stock in the past week or so. Mine shipped on Saturday and shows delivery on Tuesday, 5/28. It's my first buy from a non Verizon source. I'm a bit scared but hopeful that it works and I won't have to go through very many hoops if I have a problem.
The past out of stock took about 5 business days to recover so I would think they would be able to ship this weekend.
05-28-2013, 09:49 AM #3
- 2 Posts
05-28-2013, 04:10 PM #5
- 25 Posts
I've ordered tons of stuff from newegg over the years and have generally had good experiences and service. However, I'd say they aren't on top of things like they used to be. You can tell they're being squeezed around the edges -- shipping is not as good and like Amazon, they seem to have more independent vendors coming under their umbrella. I question whether controls are as good as they used to be. That being said, I have no reason to believe they aren't trustworthy. Just slower.
- 05-29-2013, 10:41 AM #7
I placed an order with Amazon on 5/22 for a Lumia 928 in black on their $49.99 deal. Delivery was scheduled for yesterday, 5/28. Well, the phone never shipped. Guess they had a rush and the system didn't update in time. I understand these things happen, however Amazon never even contacted me until this morning. Even then, the email only informed me about a delivery delay on the SIM card - nothing about the phone! Luckily I'm not in a big hurry, but I was pissed at the lack of customer service. Just got off the phone with someone in their wireless department. He was very apologetic, gave me a $20 credit for anything sold and shipped by Amazon, and upgraded shipping on the phone to next day for whenever they can get a new shipment from Nokia. Hopefully I'll get the phone within a week.
05-29-2013, 03:41 PM #9
- 70 Posts
FWIW, I ordered my black 928 on 5/22, got notice on 5/23 that inventories were depleted, got another email on 5/28 at 6:48 am saying order completed processing and was ready to ship pending QA, then another email on 5/28 at 10:48 am saying it shipped.
Per FedEx (you can track it directly from the email newegg sends, FYI), my phone is on the FedEx vehicle for delivery today...woo hoo!
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