07-11-2013, 12:36 PM #1
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So, the past couple weeks I've been having issues with my 928 (got it launch day). Intermittently, I can't hear callers on the phone. Bluetooth and speaker phone works, just can't hold it up to my ear. I've tried blowing out the headphone jack and plugging and twisting and unplugging the headphones to see if that was the issue with no real success. Any thoughts? Thanks in advance.
07-11-2013, 01:32 PM #2
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Something similar happened to me a few times with my 920. You might want to check that your Bluetooth is turned OFF; I used to leave it on and it would connect to my BT car speaker while I was outside of it. I couldn't hear anything until I figured it out.
Just my 2 cents. Hope you can fix it son.
- 07-11-2013, 03:15 PM #4
Bottom line is that it is a hardware problem. It started happening to me a few weeks after I had my phone, and calls would randomly go silent for me until I learned that the speakerphone still worked. I ended up getting a replacement unit (refurb, unfortunately) sent out to me from Verizon. The replacement unit is working great for the time being. You obviously want to rule out any fixable problems before you replace your hardware, but it seems like you're having the same problem I had.
- 07-16-2013, 05:05 PM #5
i did today too but when using loudspeaker it worked, but when by plugging in a headset and plugging out, the sound came back but only for few mins and then it goes away again ! i did a soft and hard reset still the same bug
- 07-18-2013, 08:22 PM #6
I, too, am experiencing the same problem and find no other alternative except turn the phone in and hope a replacement will work. But the fact that this did not start until a week or so ago and the fact that these posts are just a few days old is rather scary, at least for Nokia. In my case, the sound will come in and out and sometimes will be very faint, definitely seems like a hardware problem. It's been hot and I have been working on a construction project and sweat is an issue that could explain the problem.
- 07-20-2013, 12:58 AM #8
Bad news. This same problem that happened to my original Lumia 928 just started happening to the replacement as well. I've had this replacement for less than 4 weeks. The audio started disappearing on calls from the earpiece, but it's still coming through loud and clear through the speakerphone. This time though, it looks like it's happening on every single call, not just randomly.
I'd be curious to see what percentage of Lumia 928 users have experienced this problem, as it's happened to me with both devices I've had so far after 3-4 weeks of use. I kept both of them in close to perfect condition with no drops whatsoever.
- 07-24-2013, 11:42 AM #11
Just started happening to me too! Voice cuts in and out sometimes, but mostly can't hear them at all unless on speaker. My lumia 928 dropped 1.5 feet onto carpet a couple of days ago...
- 08-08-2013, 12:51 PM #13
I. also am a Lumia 920 sufferer. I originally experienced screen blackout when answering a call and could not see the screen to teminate call. Then the on/off switch went faulty and local Nokia Care Centre sent the unit off for repair/replaement. It seems that a complete new unit was not issued, but a new motherboard was fitted to the original casing. However it was classified as "replacement".
HOWEVER, the replacement unit does not allow me to hear callers. So I press 'Speaker" and then my call can be heard by me (AND everyone within earshot).
My family tell me I should (like them) have opted for an iPhone! I'm beginning to see their point of view.......
Nokia Lumia 920 is a great disappointment.
- 08-10-2013, 02:33 PM #15
Not sure that was the cause for me. It honestly happened immediately after that fall, and it was a fairly permanent thing. I use my headphones every day, and it never fixed. It was fairly random whether I could hear or not, and putting pressure behind the speaker and/or hitting the side of the phone occasionally resolved it. Occasionally. I took it in for a new one, works fantastic.
- 08-12-2013, 01:10 PM #16
I was one of those few owners that touted a pristine error free device. That all changed this past Saturday night when I started experiencing this bug. I did all known troubleshoots with no resolution. Yesterday I call Verizon, who confirmed this issue is noted in their system and will be sending me a refurbished unit. Other than this problem my device was in perfect shape, so while I am hoping the ear speaker gets resolved, I hope that I don't get problems I never had.
- 08-14-2013, 12:47 PM #17
I received the replacement unit today and I didn't get a chance to test if the audio issue was present. I could not get past how scratched up the screen was... "like new" my ***! I'm sending that crap back. I hope I'm not getting caught up in an endless loop.
- 08-14-2013, 01:29 PM #18
- 08-15-2013, 04:42 PM #20
My replacement phone #2 came in and sear speaker is working. I can finally hear callers (so far). The cool thing is the GDR2 and Amber update, so today is a good day!
Last edited by Vallos; 08-19-2013 at 08:19 AM.
- 08-19-2013, 08:02 AM #21
I went in yesterday to get mine replaced as well due to this issue, it's frustrating using it as a work phone and having to use speakerphone if I do not have my BT headset available. I had the same thing as Vallos, where the Verizon rep it is a confirmed issue noted on their system so he had no issue getting a replacement dispatched, just better in darn good condition.
- 08-19-2013, 07:02 PM #23
Happening to me as well and on my second phone doing the same thing ear not working. Just tried the fix with headphones and it started working, will report back if it sticks.
Last edited by ixarl; 08-21-2013 at 07:35 AM.
- 08-20-2013, 12:09 PM #24
My replacement should be in today.
Well replacement has goopy buttons, but whatever. speaker works.
Although my GDR2/Amber Update is not like my last device... lumia pusher is gone and I refuse to pay money to hunt down free apps.
Last edited by Aaron Bateman; 08-20-2013 at 09:22 PM.
- 08-21-2013, 07:36 AM #25
It's the case I had on my phone that caused the earphone to knock out. It is an approved 928 case with all the holes in the right places but the noise cancellation is causing the ear to stop working. Just got off the phone with Verizon and a patch should be enroute from Nokia soon. Give it a try and let me know if that fixed it for you:)
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