I waited until getting everything confirmed before posting about this because I couldn't believe it was going to happen.
I called AT&T last week because I was waiting to see the refund for a returned Lumia 920 hit my account. The rep, Jeff, who answered the phone was extremely helpful and apologized for the wait which really wasn't an issue since it was only a day after I was told it would be done. While he was working on getting it processed we talked and I told him about picking one up in the store after that whole missed released date debacle. He mentioned that he could have gotten me a better deal on the handset even though I'm not due for upgrade (I just signed on to AT&T in April when the 900 came out).
Of course I asked how much better thinking he'd say something like $20 or $50 less. He quoted me $200 for the phone and said he could do 2 so I'd get one for my wife as well. At $400 that's two phones for less than the price of the one I'd already bought. The only thing was, I had to return the one I'd already bought and pay the $35 restocking fee - no big deal. He got the rebate processed and set a commitment to call me back at 5 on the next Thursday (today).
Promptly at 5, my phone rings and it's Jeff. He verified the rebate did go through then went in to order my new 920s at $200 each. Whatever magic he pulled during the call actually knocked the price down even more - to $50! So, pretty much I got the new phones at the new customer price. I had to renew the contract which was only started in April anyway so no worries there. We got two 920s for $106 with all fees, to include overnight shipping, waived!
Jeff said his goal was to make sure his customers were happy so they'd stay with AT&T. I can say right now there are 2 happy customers! :excited:
I called AT&T last week because I was waiting to see the refund for a returned Lumia 920 hit my account. The rep, Jeff, who answered the phone was extremely helpful and apologized for the wait which really wasn't an issue since it was only a day after I was told it would be done. While he was working on getting it processed we talked and I told him about picking one up in the store after that whole missed released date debacle. He mentioned that he could have gotten me a better deal on the handset even though I'm not due for upgrade (I just signed on to AT&T in April when the 900 came out).
Of course I asked how much better thinking he'd say something like $20 or $50 less. He quoted me $200 for the phone and said he could do 2 so I'd get one for my wife as well. At $400 that's two phones for less than the price of the one I'd already bought. The only thing was, I had to return the one I'd already bought and pay the $35 restocking fee - no big deal. He got the rebate processed and set a commitment to call me back at 5 on the next Thursday (today).
Promptly at 5, my phone rings and it's Jeff. He verified the rebate did go through then went in to order my new 920s at $200 each. Whatever magic he pulled during the call actually knocked the price down even more - to $50! So, pretty much I got the new phones at the new customer price. I had to renew the contract which was only started in April anyway so no worries there. We got two 920s for $106 with all fees, to include overnight shipping, waived!
Jeff said his goal was to make sure his customers were happy so they'd stay with AT&T. I can say right now there are 2 happy customers! :excited:
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