Greetings to all windows phone users and devs.
I experience the following problem with my Ativ S.
When i try to connect it to my computer, windows(i have 8.1) can't recognise it. At the device manager ativ s shows up as "Unknown USB Device (Device Failed Enumeration)" when i connect it at a USB3 port and when i try to connect it at a USB2 port it shows up as "Unknown USB Device (Port Reset Failed)". I found that windows are experiencing this problem with the device: "Windows has stopped this device because it has reported problems. (Code 43) A USB port reset request failed." so i tried to hard reset the phone. Nothing happened. So i headed to the diagnosis app at my phone and typed *#7284# to enter Micro Usb Test but when i typed it the following problem showed up:
I also tried to connect the phone without the micro sd in but the same as above happened.
My phone info:
What do you think is it broken?
Forgot to say that my phone charges normally through usb port
I experience the following problem with my Ativ S.
When i try to connect it to my computer, windows(i have 8.1) can't recognise it. At the device manager ativ s shows up as "Unknown USB Device (Device Failed Enumeration)" when i connect it at a USB3 port and when i try to connect it at a USB2 port it shows up as "Unknown USB Device (Port Reset Failed)". I found that windows are experiencing this problem with the device: "Windows has stopped this device because it has reported problems. (Code 43) A USB port reset request failed." so i tried to hard reset the phone. Nothing happened. So i headed to the diagnosis app at my phone and typed *#7284# to enter Micro Usb Test but when i typed it the following problem showed up:
I also tried to connect the phone without the micro sd in but the same as above happened.
My phone info:
What do you think is it broken?
Forgot to say that my phone charges normally through usb port