Get ready for beta!

Prepare for Halo Wars 2 Blitz Mode beta: Everything you need to know!

One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one


Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio


'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 9 of 9
Like Tree1Likes
  • 1 Post By Rocket_Girl
  1. Rocket_Girl's Avatar

    272 Posts
    Global Posts
    611 Global Posts
    Serves me right for daring to notice how peaceful it is over here.

    Lost my data connection (???). Has happened before a couple of times: the shadow of signal bars with the NO slash across it...Has always resolved within an hour or less of waiting+ several rounds of powering down/restarting.

    This time was different. Phone would show 3-5 bars (randomly) with 4G, yet system information (app)"would show no connection source. System info was right: no signal- no web, no calls, no texts.

    This went on for over an hour, until I noticed something new: the phone tile said 'Emergency Only'. That's when I surrendered to hard reset, which solved the problem.

    I will keep quiet about how trouble-free we are over here in the Focus S forum...seems like karma or something!
  2. TheWeeBear's Avatar
    Retired Moderator

    5,293 Posts
    Global Posts
    5,295 Global Posts
    I hope you tried flight mode first Rocket_Girl, i've seen that happen once on my Omnia 7 and once on my Titan. (No data, emergency calls only)

    I just hit flight mode, then turn it off immediately, and all is well again.

    Might be worth trying if it happens again and you didn't already try that.

    It returned my data immediately on both occassions.
  3. Rocket_Girl's Avatar

    272 Posts
    Global Posts
    611 Global Posts
    Thanks, Wee Bear, yes. I tried flight mode several times. That was my first-tier attempt...has never worked for me, but will continue to try it when it *might* help. Having had the Trophy data connection problems upon return to US from your side of the pond, I have, unfortunately, learned the drill. At least that part of it...
  4. TheWeeBear's Avatar
    Retired Moderator

    5,293 Posts
    Global Posts
    5,295 Global Posts
    That's a pity you have to hard reset, don't know what caused my loss of data connection, I just assumed it was a network problem and the flight mode cured it on both occassions.
  5. jimski's Avatar

    2,254 Posts
    Global Posts
    2,259 Global Posts
    Had that happen to me one night while performing one of my battery drain tests. With only data turned on (all background agents &other radios disabled), phone went from 99% to 7% in 7.5 hours while sleeping. Emergency Calls Only was displayed when I woke the phone and I had no connection. A soft reset straightened things out. Guess the lost connection was responsible for the excessive drain, which was only 6% in a subsequent test.

    Sent from my HTC Surround using Board Express
  6. Rocket_Girl's Avatar

    272 Posts
    Global Posts
    611 Global Posts
    Update: this happened again. Lost data -- started cycling thru E then G then no-signal slash. Even flashed 4G a couple of times, but there was actually no connection: attempt to load pages said "you may have lost data connection. Check signal and try again" (or some such...).

    Had NO connection overnight. Called tech support this morning, and they were able to restore it by pushing an OTA reconnect.

    They explained that this should be rare, but that when the phone is in a weak signal area (like an elevator. Or my HOUSE), that it can lose data and require OTA reset.

    This has only happened to me at home. First time, a hard reset worked. Second time, I waited 5-6 hrs and connection came back (???). Last night, it went out at 7:30 and nothing could bring it back. Power off/on, nothing. Battery out/in, nothing. SIM out/in, nothing. Hard reset (a half dozen tries...), nothing.

    The OTA push worked, seems fine now. She said that if this continues to happen at home, they would give me a rebate on purchase of a micro-cell. Gee, thanks...

    In a HIGHLY ironic twist, some of you know that I came over to at&t after my Trophy lost data connection with return from international travel (long thread over on Trophy forum). Get this: "your phone should be fine UNLESS YOU TRAVEL OVERSEAS... you will lose data connection when you return. This is normal. Call us, and we can push OTA reconnect.

    Turns out the ONLY difference between VZW and at&t is that at&t can restore lost data connection with OTA push, whereas VZW cannot. Other than the choice of devices and growing support @ at&t for the Windows phone OS, the advantage over VZW is minimal... and I have gained signal problems instead.

    Last edited by Rocket_Girl; 01-22-2012 at 10:46 AM. Reason: typo
  7. tmotytn's Avatar

    108 Posts
    Global Posts
    186 Global Posts
    Wow, RG, that sux! Did the Rep say there was any way for you to push the OTA reset yourself, or does it always require a call to Care?

    Another thing you will love to hear now that you are on the Death Star is that customer service is pretty much non-existent after 9pm...someone may be able to refute/corroborate this, but I have to call before 9p, or I get nothing till the next day.

    Welcome to the Empire...
  8. HeyCori's Avatar
    Mod Emeritus

    6,075 Posts
    Global Posts
    6,122 Global Posts
    The saga of Rocket_Girl continues!
  9. Rocket_Girl's Avatar

    272 Posts
    Global Posts
    611 Global Posts
    Yes, it does - yet it didn't have to be thsi way. I went to the store nearest me later in the afternoon. Learned from them that the tower nearest my house was being updated for HSPA+... hence the outage.

    Was good to know (and things should be better than ever soon) - but man, they could have saved me all kinds of grief if they had just been able to tell me that. Lesson learned: next time, store first. *That* particular store.
    HeyCori likes this.

Posting Permissions