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Windows Central Podcast 37: Windows 10 Mobile is still dead

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

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uber micro

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Oldie but goldie

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Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

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Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

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  • 1 Post By Silverdogz
  1. Silverdogz's Avatar
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       #1  
    I was out in a car and was charging the phone. Now living in Washington State I got rained on and the car had no top. I stuck the phone under my leg so it stayed dry and now I have issues with the touch screen it will sometimes register but usually it wont sometimes it takes 5 taps to get one letter or digit to work. It seems to work and then not work. I do have AT&T insurance and I have also tried battery pulls and a soft reset. I also have to pull the cable up to charge but I think it is an issue with the cable because I have to do the same thing with other devices. Any help would be appreciated.
  2. kleine98's Avatar
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    #2  
    I'm having the same issue, after my daughter got me with a super soaker.

    I also found that pushing the lock screen button does not turn the screen off - but instead would reopen the lock screen, resulting in the screen being always on and draining the battery.

    One thing that has helped me (but not solved the problem completely) is to clean out the micro usb port. i found a good amount of lint had gathered in there and removing it sure did help with the lagging problem and solved the lock screen issue.

    my only remaing issue is that my computer will not recognize the device at all - no familiar device connected "bing" sound when i plug it up to sync through zune. Zune no longer finds the device at all.
  3. kleine98's Avatar
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    #3  
    Update - after a thorough cleaning and a battery pull, my device connected to zune. back in business now.:)
  4. redeyss's Avatar
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    #4  
    Quote Originally Posted by kleine98 View Post
    Update - after a thorough cleaning and a battery pull, my device connected to zune. back in business now.:)
    Same problem, screen staying on instead of sleep mode. Multiple taps to register a letter/number. Also a dead zone in the middle to right side of screen, had to go to left side to slide start screen up. I sent it to samsung (no longer with AT$t) and am awaiting info on repair. Two months ago I had the USB port acting up, would say charging when off charger, wouldn't connect to Zune, etc.. With mine you could connect to computer, open Zune, then power cycle phone and when it came back on it would connect to Zune. Sent to samsung and they replaced USB port, worked fine until the new problems. Using an HTC Amaze while it's getting fixed, nice little phone.
  5. kleine98's Avatar
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    #5  
    oh - the other odd symptom I had was that everything worked 100% fine when plugged in. it was only when on the battery that I experienced these issues. Also the charging indicator would be "confused" as to when it was plugged in or not.

    It really seems odd to me that lint in the micro usb would have the effect of multiple taps and the lagging screen response, but it did. i'd been fighting this issue for a week, and didn't want to pay the insurance deductible.

    after cleaning - it's been working great all day.

    Silverdogz - it would be interesting if you tried cleaning first. I used a safety pin and poked around until two big lint balls came out.
  6. redeyss's Avatar
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    #6  
    Careful though, my screen problem was intermittent and would go away for a couple days even. Had to wait til it happened again, then pulled battery and boxed it up for warranty repair thru samsung. Even did a hard reset while problem was present and it remained after reset. Weird.
  7. Silverdogz's Avatar
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       #7  
    I do not have anything in the USB port but nothing seems to be wrong except the charging. This will be my first time using AT&T insurance so hopefully no deductible.
  8. Silverdogz's Avatar
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       #8  
    Got a fix. Get a new battery and your good to go!

    Sent from my SGH-i937 using Board Express
    snowmutt likes this.
  9. redeyss's Avatar
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    #9  
    Samsung reported "bad power button, replaced" as the root of my problem with unresponsive screen and inability to go into sleep mode. Sending back now, will let you know.
  10. redeyss's Avatar
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    #10  
    Quote Originally Posted by Silverdogz View Post
    Got a fix. Get a new battery and your good to go!

    Sent from my SGH-i937 using Board Express
    New battery on a seven month old phone? That's lame that it would go out that quickly. Is that your experience fixing the same problems?
  11. ashlads's Avatar
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    #11  
    This is a problem even I faced. The problem is with the USB port. I had to bend the pin inside the port upwards and I fixed a small piece of plastic under it. That solved my problem. The charger and USB point doesn't go in completely but it works perfectly now. Had to do this because I neither have and insurance not warranty since I'm from India and got the device imported from USA.
  12. snowmutt's Avatar

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    #12  
    Buddy, glad you got an easy fix out of that!! I now know: Water and Focus S are not a good mix. Got it.

    No swimming for me and mine.
  13. turbulent's Avatar
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    #13  
    Logged on just to say I had the same issue with my wife's phone.

    I just ran the upgrade to tango thinking it would help... Nothing..
    It was responsive only when plugged in

    I read the USB tip on this thread.. and it worked!

    I have no insurance and on prepaid so this is a life savor


    Thank you all.


    Now..to add all the damn apps again since I reset the freaking thing.....

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