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My power and camera buttons stopped working after installing the previous build. Anyone else experience this returned to 8.1. But it didn't help

My 920 won't stay connected in my car...I've had the phone for two days .didint know this was common knowledge ..so I went to the store to complain ...the store clerk ..was very helpful...but it still wouldn't connect..so we tried a open box 1020 and it worked just fine...so should I get rid of...