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So after an afternoon surfing the internet trying to resolve this I read that Microsoft are no longer supporting EAS (Exchange Active Sync) on someones post and therefore you have to manually configure the link providing the server setting etc. So it seems the support worker was somewhat correct...

I have the same problem.. I have been trying to reconnect for 5 days. I have deleted and reconnected over and over again. I have tried contacting Microsoft support for an answer and gave up after 1.5 hours at 12:30am when she told me it was because it wasn't an outlook.com account ???. She said...