- 07-17-2013, 12:33 AM #1
I've posted this at the official T-Mobile Support forums as well here: T-Mobile Hates Windows Phone 8 | T-Mobile Support
There's no other explanation why they have so poorly handled the launch of the Lumia 925. There is still no landing page on the website, Some store managers still argue the fact that the phone even exists! The Xperia Z has had a landing page since July 10th, and even went up for pre-order today (July 16). This phone shares the launch date with the Lumia 925, so why isn't the Windows Phone getting the same treatment? Because it's a Windows Phone.
Who cares if the Lumia 521 is selling faster than stores can keep them stocked? Who cares if Windows Phone is the third ranked mobile operating system in the world (over Blackberry)? I do, that's who. I've been looking forward to the Lumia 925 since it was announced for T-Mobile in May. I switched to T-Mobile in anticipation of purchasing this phone!
I have to say T-Mobile's wireless service is good. Its customer support and knowledge is pitiful. Its handling of this high-tier device is deplorable. I am livid that this amazing device is being treated as if it doesn't exist.
If you agree with me, let T-Mobile know. Post on the thread linked above, and post to T-Mobile's Twitter (@TMobile and @TMobileHelp) with the hashtag #tmohateswp8 until we get a response. Not only for this most recent debacle, but for the missing updates for and premature EOLs of other Windows Phone devices.
07-17-2013, 01:04 AM #3
- 42 Posts
This is actually a fantastic idea. Put social media to work and see if we can get a positive response, or at least a definitive answer from T-Mobile. Nokia, and Microsoft.
@TMobileHelp @TMobile @NokiaUS @NokiaHelps @windowsphone Why does T-Mobile appear to hate Windows Phone? http://support.t-mobile.com/thread/45361 #tmohateswp8
Last edited by TachyonicCargo; 07-17-2013 at 02:32 AM.
- 07-17-2013, 01:18 PM #4
I strongly support this no doubt.... i have an 810 and i could not tell you how frustrated and furious i am the moment i found out that we will no longer get any support going forward because of TMO EOL'ing it. I think any WP8 devices that are "EXCLUSIVE" to TMO should be dubbed RED FLAG.
07-17-2013, 01:33 PM #6
- 392 Posts
It gets much worse than that.
I have a friend who has been using a Lumia 710 for the last two years and was rather fond of Windows Phone. She knew of the Lumia 925, she knew the launch date, and she was happy that it was only days after her upgrade was available.
She went to a T-Mobile store to upgrade.......
and left with a brand new Galaxy S4.
Not only did T-Mobile not sell her the phone she was going to get, they took a Windows Phone user and talked her out of getting the Lumia 925.
While it was obvious T-Mobile wasn't exactly helping WP gain new users, in this case they actually took an existing user off of the platform.
- 07-17-2013, 02:11 PM #8
- 07-17-2013, 02:12 PM #9
Don't forget that they completely pooped on Lumia 810 purchasers. An LTE capable device that didn't get the software update from T-Mo. They'd argue that nobody bought the 810. Well, most people probably didn't even know it existed T-Mo.
- 07-17-2013, 02:30 PM #10
.... which was sad for 810 because it has so much potential....... Expandable to 64gb... LTE Capable... ****... it could very well be on par with 920 as it has the same exact freagen processor chip!... Removable battery was a big plus and its life is stellar... the display resolution of 810 in comparison to 920 is almost identical to a normal person.. i really thought it was a great device - and i still think it is..
- 07-17-2013, 02:52 PM #11
- 07-17-2013, 02:58 PM #12
- 07-17-2013, 03:28 PM #13
- 07-18-2013, 07:45 AM #15
07-18-2013, 08:09 AM #16
- 13 Posts
As an 810 owner, I was so excited that we were going to get an LTE update just to watch that become a no-go with a poor reason imo, then get EOL'd shortly thereafter. The Tmo reps have always tried to talk me out of my WP purchases first my HD7 then my 810. Until I explain my reasons why I was deadset on each one. Honestly I hope the 925 does well as it should and T-mobile gets it's act together for the next batch of WPs. I also secretly wish the ATT merger would have happened at this point.
- 07-18-2013, 10:47 AM #17
- 07-18-2013, 10:55 AM #18
- 07-18-2013, 04:19 PM #19
- 07-20-2013, 08:37 PM #21
Hell, they should just screw these carriers, i absolutely hate hearing stories about a WP user or a iOS/Android/Blackberry user wanting a WP and walking out with a S4 or HTC One.
I shouldn't be getting so angry over these stories though, I do have grave concerns for Windows Phone's future.
11-23-2013, 04:04 PM #23I would also send the tweets to @WindowsPhone, @MicrosoftStore (for their equally poor handling of the launch), @Nokia, @NokiaUS (or is it @NokiaUSA?). Is Elop on Twitter?
- 3 Posts
I have an 810 and it's a shame that we don't get the updates on it!
12-01-2013, 03:54 AM #24
- 119 Posts
tmobile is a bunch of crackheads. Almost all major carriers are but, Tmobile seems the experts who have excelled in the art of douchebaggery against wp8 users. They are outright ignorant, lie, manipulate and twist people against going to this platform. They EOL products that shouldn't be so they don't have to support it, but don't mind taking the money for it. I have went prepaid straight talk on att sim so I don't have to pay the retarded fees of att and I don't have to deal with tmobiles expert douchebaggery.
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