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  • 5 Post By Musicman247
  • 1 Post By wpguy
  • 1 Post By TachyonicCargo
  • 2 Post By b3rni3703
  • 1 Post By b3rni3703
  • 3 Post By b3rni3703
  • 2 Post By xandros9
  1. Musicman247's Avatar
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       #1  
    I've posted this at the official T-Mobile Support forums as well here: T-Mobile Hates Windows Phone 8 | T-Mobile Support

    There's no other explanation why they have so poorly handled the launch of the Lumia 925. There is still no landing page on the website, Some store managers still argue the fact that the phone even exists! The Xperia Z has had a landing page since July 10th, and even went up for pre-order today (July 16). This phone shares the launch date with the Lumia 925, so why isn't the Windows Phone getting the same treatment? Because it's a Windows Phone.

    Who cares if the Lumia 521 is selling faster than stores can keep them stocked? Who cares if Windows Phone is the third ranked mobile operating system in the world (over Blackberry)? I do, that's who. I've been looking forward to the Lumia 925 since it was announced for T-Mobile in May. I switched to T-Mobile in anticipation of purchasing this phone!

    I have to say T-Mobile's wireless service is good. Its customer support and knowledge is pitiful. Its handling of this high-tier device is deplorable. I am livid that this amazing device is being treated as if it doesn't exist.

    If you agree with me, let T-Mobile know. Post on the thread linked above, and post to T-Mobile's Twitter (@TMobile and @TMobileHelp) with the hashtag #tmohateswp8 until we get a response. Not only for this most recent debacle, but for the missing updates for and premature EOLs of other Windows Phone devices.
  2. wpguy's Avatar
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    #2  
    I would also send the tweets to @WindowsPhone, @MicrosoftStore (for their equally poor handling of the launch), @Nokia, @NokiaUS (or is it @NokiaUSA?). Is Elop on Twitter?
    HeyCori likes this.
  3. #3  
    This is actually a fantastic idea. Put social media to work and see if we can get a positive response, or at least a definitive answer from T-Mobile. Nokia, and Microsoft.

    @TMobileHelp @TMobile @NokiaUS @NokiaHelps @windowsphone Why does T-Mobile appear to hate Windows Phone? http://support.t-mobile.com/thread/45361 #tmohateswp8
    Last edited by TachyonicCargo; 07-17-2013 at 02:32 AM.
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  4. b3rni3703's Avatar
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    #4  
    I strongly support this no doubt.... i have an 810 and i could not tell you how frustrated and furious i am the moment i found out that we will no longer get any support going forward because of TMO EOL'ing it. I think any WP8 devices that are "EXCLUSIVE" to TMO should be dubbed RED FLAG.
    Ordeith and sravanv like this.
  5. gsquared's Avatar
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    #5  
    You girls sure like to complain don't ya?
    Support your third-party developers. There just about all we have...
  6. Ordeith's Avatar
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    #6  
    It gets much worse than that.

    I have a friend who has been using a Lumia 710 for the last two years and was rather fond of Windows Phone. She knew of the Lumia 925, she knew the launch date, and she was happy that it was only days after her upgrade was available.

    She went to a T-Mobile store to upgrade.......
    and left with a brand new Galaxy S4.

    Not only did T-Mobile not sell her the phone she was going to get, they took a Windows Phone user and talked her out of getting the Lumia 925.

    While it was obvious T-Mobile wasn't exactly helping WP gain new users, in this case they actually took an existing user off of the platform.

    Deplorable behavior.
  7. b3rni3703's Avatar
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    #7  
    Quote Originally Posted by gsquared View Post
    You girls sure like to complain don't ya?
    I'm currently paying for the damn phone (on a monthly installment) ofcourse i would complain... who wouldn't!?
    xandros9 likes this.
  8. b3rni3703's Avatar
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    #8  
    Quote Originally Posted by Ordeith View Post
    It gets much worse than that.

    I have a friend who has been using a Lumia 710 for the last two years and was rather fond of Windows Phone. She knew of the Lumia 925, she knew the launch date, and she was happy that it was only days after her upgrade was available.

    She went to a T-Mobile store to upgrade.......
    and left with a brand new Galaxy S4.

    Not only did T-Mobile not sell her the phone she was going to get, they took a Windows Phone user and talked her out of getting the Lumia 925.

    While it was obvious T-Mobile wasn't exactly helping WP gain new users, in this case they actually took an existing user off of the platform.

    Deplorable behavior.
    Oh yea i remember that... i came from android and when i got the 810, they told me that they would have to make some minor modifications on my plan (data-wise) because its a different platform which was pretty new to me because i didn't think it would make any difference...
  9. sravanv's Avatar
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    #9  
    Don't forget that they completely pooped on Lumia 810 purchasers. An LTE capable device that didn't get the software update from T-Mo. They'd argue that nobody bought the 810. Well, most people probably didn't even know it existed T-Mo.
  10. b3rni3703's Avatar
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    #10  
    .... which was sad for 810 because it has so much potential....... Expandable to 64gb... LTE Capable... ****... it could very well be on par with 920 as it has the same exact freagen processor chip!... Removable battery was a big plus and its life is stellar... the display resolution of 810 in comparison to 920 is almost identical to a normal person.. i really thought it was a great device - and i still think it is..
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  11. MSFTisMIA's Avatar
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    #11  
    Quote Originally Posted by Musicman247 View Post
    I've posted this at the official T-Mobile Support forums as well here: T-Mobile Hates Windows Phone 8 | T-Mobile Support

    There's no other explanation why they have so poorly handled the launch of the Lumia 925. There is still no landing page on the website, Some store managers still argue the fact that the phone even exists! The Xperia Z has had a landing page since July 10th, and even went up for pre-order today (July 16). This phone shares the launch date with the Lumia 925, so why isn't the Windows Phone getting the same treatment? Because it's a Windows Phone.

    Who cares if the Lumia 521 is selling faster than stores can keep them stocked? Who cares if Windows Phone is the third ranked mobile operating system in the world (over Blackberry)? I do, that's who. I've been looking forward to the Lumia 925 since it was announced for T-Mobile in May. I switched to T-Mobile in anticipation of purchasing this phone!

    I have to say T-Mobile's wireless service is good. Its customer support and knowledge is pitiful. Its handling of this high-tier device is deplorable. I am livid that this amazing device is being treated as if it doesn't exist.

    If you agree with me, let T-Mobile know. Post on the thread linked above, and post to T-Mobile's Twitter (@TMobile and @TMobileHelp) with the hashtag #tmohateswp8 until we get a response. Not only for this most recent debacle, but for the missing updates for and premature EOLs of other Windows Phone devices.
    OP, while I agree with you, we saw this same movie during the WP8 launch in November. Overpricing both the 8X and 810. If you think the 925 launch was bad, you must have not seen what happened in November with the 810 & 8X. Over in the 810 forums, we have a joke that "if it doesn't sell, t-mo will EOL". I honestly think they did themselves no favors by not launching the 925 before the 1020 announcement. The whole web is 1020 gaga buzz wise and the 925 looks obsolete in comparison, even though is it more of a niche product with that price tag.
  12. MSFTisMIA's Avatar
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    #12  
    Quote Originally Posted by b3rni3703 View Post
    .... which was sad for 810 because it has so much potential....... Expandable to 64gb... LTE Capable... ****... it could very well be on par with 920 as it has the same exact freagen processor chip!... Removable battery was a big plus and its life is stellar... the display resolution of 810 in comparison to 920 is almost identical to a normal person.. i really thought it was a great device - and i still think it is..
    t-mo screwed us 810 users twice by making the 810 not be either the global model (820) or giving us the 16gb internal storage (822). No one was expecting miracles with the 810, but they dulled it up, overpriced it, and EOL'ed it once it didn't sell. That's why many users in the 810 forums won't touch t-mo too much anymore, because we know they're not going to update the phone. I swear, t-mo treated WP7 much better in comparison...
  13. b3rni3703's Avatar
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    #13  
    Quote Originally Posted by MSFTisMIA View Post
    t-mo screwed us 810 users twice by making the 810 not be either the global model (820) or giving us the 16gb internal storage (822). No one was expecting miracles with the 810, but they dulled it up, overpriced it, and EOL'ed it once it didn't sell. That's why many users in the 810 forums won't touch t-mo too much anymore, because we know they're not going to update the phone. I swear, t-mo treated WP7 much better in comparison...
    If i do decide to stick with WP in a long run, it wouldn't be an exclusive device from TMo that's for sure... and now that i'm on no contract basis, i might as well get myself an unlock 920... or ultimately jump right back to android where i came from...
  14. #14  
    and I thought that was Sprint's job
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  15. MSFTisMIA's Avatar
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    #15  
    Quote Originally Posted by xandros9 View Post
    and I thought that was Sprint's job
    Nah, i think Sprint is too busy trying to sell off all their iPhones to get from out of Apple's grip to hate WP. I hope the 8XT and Ativ Neo sell, but I'm not holding my breath here.
  16. #16  
    As an 810 owner, I was so excited that we were going to get an LTE update just to watch that become a no-go with a poor reason imo, then get EOL'd shortly thereafter. The Tmo reps have always tried to talk me out of my WP purchases first my HD7 then my 810. Until I explain my reasons why I was deadset on each one. Honestly I hope the 925 does well as it should and T-mobile gets it's act together for the next batch of WPs. I also secretly wish the ATT merger would have happened at this point.
  17. b3rni3703's Avatar
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    #17  
    Quote Originally Posted by MSFTisMIA View Post
    Nah, i think Sprint is too busy trying to sell off all their iPhones to get from out of Apple's grip to hate WP. I hope the 8XT and Ativ Neo sell, but I'm not holding my breath here.
    Both devices that are coming out from Sprint "SHOULD" atleast make a dent... these are nicely build WP8 devices.. people need to change their perception of WP8 OS coz it surely is user friendly.. Nokia and MS just needs to work on their update developments more quickly...
  18. b3rni3703's Avatar
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    #18  
    Quote Originally Posted by DarkSpartan017 View Post
    As an 810 owner, I was so excited that we were going to get an LTE update just to watch that become a no-go with a poor reason imo, then get EOL'd shortly thereafter. The Tmo reps have always tried to talk me out of my WP purchases first my HD7 then my 810. Until I explain my reasons why I was deadset on each one. Honestly I hope the 925 does well as it should and T-mobile gets it's act together for the next batch of WPs. I also secretly wish the ATT merger would have happened at this point.
    LTE would have been nice on our 810's but with having a 1800mah battery, i personally think it will do more bad than good as far as battery life.. Now, when I purchased my 810 - to be honest, the sales rep was very friendly and he even offered me to try it out.. very well knowledgeable about the device (WP8) platform (nice sales tactic).. he was unbiased, he did mentioned however when i asked about its sales that it was not selling as good as the iOS and Androids.. I have a feeling that 925 will be "IT" for TMobile (IF it does go by the way of 810) and will not be selling anymore WP8 going forward but that's only my assumption. That's good, coz i personally don't think they give a flying rats *** about WP8 in the first place anyways.
  19. b3rni3703's Avatar
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    #19  
    GDR 2 update in testing on Nokia Lumia 810 at T-Mobile USA | WMPoweruser

    just incase if you 810 users hasn't heard the news! There's def a bright *** light at the end of the tunnel!
  20. MSFTisMIA's Avatar
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    #20  
    Quote Originally Posted by b3rni3703 View Post
    There's def a bright *** light at the end of the tunnel!
    yup... It's the t-mo bull**** express, hurdling along at a high speed ready to deliver news why we won't get the updates on the 810...
  21. LMZR's Avatar
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    #21  
    Hell, they should just screw these carriers, i absolutely hate hearing stories about a WP user or a iOS/Android/Blackberry user wanting a WP and walking out with a S4 or HTC One.

    I shouldn't be getting so angry over these stories though, I do have grave concerns for Windows Phone's future.
    Proud owner of a Nokia Lumia 1520 in Black! :)

    My YouTube channel. http://www.youtube.com/user/MickLMZR
  22. Daniel Ratcliffe's Avatar
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    #22  
    @Paladinleeds We meant no disrespect! support.t-mobile.com/community/phon… ^RD

    That was the reply I got. Anyone else getting that reply?

    "Fortune cookie said: 'Outlook not so good'. I said: 'Sure, but Microsoft ships it anyway'."
  23. jackson155's Avatar
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    #23  
    I would also send the tweets to @WindowsPhone, @MicrosoftStore (for their equally poor handling of the launch), @Nokia, @NokiaUS (or is it @NokiaUSA?). Is Elop on Twitter?
    Did they actually respond? I didn't get the reply Daniel Ratcliffe talks about, but there are still another options to make them do something. Here is the contact info of T-Mobile's customer care, if many people call them and express concern about that, maybe they eventually will fix the problems.
    I have an 810 and it's a shame that we don't get the updates on it!
  24. Titaniumgiant's Avatar
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    #24  
    tmobile is a bunch of crackheads. Almost all major carriers are but, Tmobile seems the experts who have excelled in the art of douchebaggery against wp8 users. They are outright ignorant, lie, manipulate and twist people against going to this platform. They EOL products that shouldn't be so they don't have to support it, but don't mind taking the money for it. I have went prepaid straight talk on att sim so I don't have to pay the retarded fees of att and I don't have to deal with tmobiles expert douchebaggery.

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