I've posted this at the official T-Mobile Support forums as well here: T-Mobile Hates Windows Phone 8 | T-Mobile Support
There's no other explanation why they have so poorly handled the launch of the Lumia 925. There is still no landing page on the website, Some store managers still argue the fact that the phone even exists! The Xperia Z has had a landing page since July 10th, and even went up for pre-order today (July 16). This phone shares the launch date with the Lumia 925, so why isn't the Windows Phone getting the same treatment? Because it's a Windows Phone.
Who cares if the Lumia 521 is selling faster than stores can keep them stocked? Who cares if Windows Phone is the third ranked mobile operating system in the world (over Blackberry)? I do, that's who. I've been looking forward to the Lumia 925 since it was announced for T-Mobile in May. I switched to T-Mobile in anticipation of purchasing this phone!
I have to say T-Mobile's wireless service is good. Its customer support and knowledge is pitiful. Its handling of this high-tier device is deplorable. I am livid that this amazing device is being treated as if it doesn't exist.
If you agree with me, let T-Mobile know. Post on the thread linked above, and post to T-Mobile's Twitter (@TMobile and @TMobileHelp) with the hashtag #tmohateswp8 until we get a response. Not only for this most recent debacle, but for the missing updates for and premature EOLs of other Windows Phone devices.
There's no other explanation why they have so poorly handled the launch of the Lumia 925. There is still no landing page on the website, Some store managers still argue the fact that the phone even exists! The Xperia Z has had a landing page since July 10th, and even went up for pre-order today (July 16). This phone shares the launch date with the Lumia 925, so why isn't the Windows Phone getting the same treatment? Because it's a Windows Phone.
Who cares if the Lumia 521 is selling faster than stores can keep them stocked? Who cares if Windows Phone is the third ranked mobile operating system in the world (over Blackberry)? I do, that's who. I've been looking forward to the Lumia 925 since it was announced for T-Mobile in May. I switched to T-Mobile in anticipation of purchasing this phone!
I have to say T-Mobile's wireless service is good. Its customer support and knowledge is pitiful. Its handling of this high-tier device is deplorable. I am livid that this amazing device is being treated as if it doesn't exist.
If you agree with me, let T-Mobile know. Post on the thread linked above, and post to T-Mobile's Twitter (@TMobile and @TMobileHelp) with the hashtag #tmohateswp8 until we get a response. Not only for this most recent debacle, but for the missing updates for and premature EOLs of other Windows Phone devices.