They had to get one last shot in, before letting me settle into enjoy the new phones we purchased.
For my ongoing saga (and many other people's as well) related to even getting the phones that I had pre-ordered early in the day on Wed, Nov 7, see this thread. http://forums.windowscentral.com/lumia-920/201186.htm Needless to say, just getting the phones that I had ordered and getting a straight bit of information out of anyone in the company was a complete exercise in futility.
Now that I actually have the phones, have mine set up pretty much the way I want it, and am starting to get comfortable with the switch from Android to WP8, there was one last thing to deal with. My pre-order was so jacked up and I was so tired of being told a different story by every ATT rep I spoke to that I ended up cancelling my pre-order and just bought the phones at a local store. However, before doing that, I made sure that I could return the 1 phone that was sent and was told by the customer service rep that the store would accept the return directly without a restocking fee as long as the package was not opened. I double checked this a couple of times because I wanted to make sure.
Fast forward to today. I received the phone that was supposed to be delivered by the 9th, yesterday afternoon and I went to return the phone to the store today. First, I go to the store where I purchased my phones and was told "nope, you have to go to a corporate store for that, we are a franchise and cannot take it here"... OK, so now I drive across town to the corporate store and get told "nope, we cannot take it back without charging you a restocking fee of $36.00". I called the customer service people back and the person there tells me that some stores will and some stores will not do this.
This of course, is completely the opposite of what I was told to begin with which was that ALL stores were required to do this as long as the package was not opened.
So basically, I was lied to yet again by AT&T customer service and was sent all over town because of that lie. This company has the worst, and I mean absolute worst, customer service I have ever experienced. When my contract is up, I am gone. I don't care what damn phone they have or how much I want it. I'll start raising a brood of carrier pigeons before I give them more of my money.
Say what you want about Verizon, but when I moved to an area where Sprint had lousy coverage, Verizon made it very easy for me to switch. Their customer service was spot on and I had absolutely zero problems from them. I know they get a bad rap from some, but they were great to me.
So anyway, there it is. I guess I just needed to vent.
Regards,
For my ongoing saga (and many other people's as well) related to even getting the phones that I had pre-ordered early in the day on Wed, Nov 7, see this thread. http://forums.windowscentral.com/lumia-920/201186.htm Needless to say, just getting the phones that I had ordered and getting a straight bit of information out of anyone in the company was a complete exercise in futility.
Now that I actually have the phones, have mine set up pretty much the way I want it, and am starting to get comfortable with the switch from Android to WP8, there was one last thing to deal with. My pre-order was so jacked up and I was so tired of being told a different story by every ATT rep I spoke to that I ended up cancelling my pre-order and just bought the phones at a local store. However, before doing that, I made sure that I could return the 1 phone that was sent and was told by the customer service rep that the store would accept the return directly without a restocking fee as long as the package was not opened. I double checked this a couple of times because I wanted to make sure.
Fast forward to today. I received the phone that was supposed to be delivered by the 9th, yesterday afternoon and I went to return the phone to the store today. First, I go to the store where I purchased my phones and was told "nope, you have to go to a corporate store for that, we are a franchise and cannot take it here"... OK, so now I drive across town to the corporate store and get told "nope, we cannot take it back without charging you a restocking fee of $36.00". I called the customer service people back and the person there tells me that some stores will and some stores will not do this.
This of course, is completely the opposite of what I was told to begin with which was that ALL stores were required to do this as long as the package was not opened.
So basically, I was lied to yet again by AT&T customer service and was sent all over town because of that lie. This company has the worst, and I mean absolute worst, customer service I have ever experienced. When my contract is up, I am gone. I don't care what damn phone they have or how much I want it. I'll start raising a brood of carrier pigeons before I give them more of my money.
Say what you want about Verizon, but when I moved to an area where Sprint had lousy coverage, Verizon made it very easy for me to switch. Their customer service was spot on and I had absolutely zero problems from them. I know they get a bad rap from some, but they were great to me.
So anyway, there it is. I guess I just needed to vent.
Regards,
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