Yes, you read that correctly.
I had many many well documented issues when switching over from Verizon to ATT in November, and since then, have had many issues with the Lumia 920 I purchased (repeated shut off's of up to 5-10 per day; random reboots; reboot cycles, etc.). After waiting for the Portico update to see if it fixed the reliability issues I was experiencing and if anything, things getting worse, I finally gave up and called ATT customer service. Frankly, after my earlier problems with them (to the point that CS senior managers were calling me to apologize), I wasn't expecting much help and figured I would get the run around yet again. However, to my pleasant surprise, the rep listened to my issues and the fixes I had tried (uninstalling apps, factory reset, portico update, etc.) and said that it sounded like I got a lemon and had tried pretty much everything that they would have suggested and they had better just send me out a replacement device. We handled some administrative stuff and that was the end of the conversation. My new device arrived in about 4 days and so far, I have had zero issues in terms of reliability.
So, since I raked them over the coals in November when the 920's first came out, I figured I had better give credit where it is due when I had a positive experience.
You got this one right ATT. Good job!
I had many many well documented issues when switching over from Verizon to ATT in November, and since then, have had many issues with the Lumia 920 I purchased (repeated shut off's of up to 5-10 per day; random reboots; reboot cycles, etc.). After waiting for the Portico update to see if it fixed the reliability issues I was experiencing and if anything, things getting worse, I finally gave up and called ATT customer service. Frankly, after my earlier problems with them (to the point that CS senior managers were calling me to apologize), I wasn't expecting much help and figured I would get the run around yet again. However, to my pleasant surprise, the rep listened to my issues and the fixes I had tried (uninstalling apps, factory reset, portico update, etc.) and said that it sounded like I got a lemon and had tried pretty much everything that they would have suggested and they had better just send me out a replacement device. We handled some administrative stuff and that was the end of the conversation. My new device arrived in about 4 days and so far, I have had zero issues in terms of reliability.
So, since I raked them over the coals in November when the 920's first came out, I figured I had better give credit where it is due when I had a positive experience.
You got this one right ATT. Good job!
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