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  1.    #1  
    I know its old news that Verizon Wireless employees are pushy ignorant liars, but what they did to my dad just pisses me off.

    My dad, who doesn't know a thing about phones or technology in general, went into the store to buy a Lumia 822. I suggested it to him because it was free on contract and I could easily help him learn how to use it. Long story short, he walked out spending over $100 on accessories. A car charger (they said his blackberry one wouldn't work when clearly it would), a pack of screen protectors (nothing wrong with that, just overpriced), a case (very overpriced), and last but not least, this certainly made me mad, they told him to buy a $30 8gb micro sd card because "the 822 has no internal storage".

    This is beyond ridiculous and I am super pissed. I'm taking all that **** back for him, but how many people fall victim to this bull****!

    sorry, needed to vent a little.
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
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  2. Laura Knotek's Avatar

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    #2  
    The salesman/saleswoman probably gets extra commission/incentive for hawking the accessories, like the Best Buy/Radio Shack employees who push the protection plans. I had a cashier at Radio Shack try to get me to take a protection plan for an ethernet cable.
    Bee Mon likes this.
  3.    #3  
    Quote Originally Posted by lak611 View Post
    The salesman/saleswoman probably gets extra commission/incentive for hawking the accessories, like the Best Buy/Radio Shack employees who push the protection plans. I had a cashier at Radio Shack try to get me to take a protection plan for an ethernet cable.
    Lmao exactly. Its unethical business!
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
  4. Laura Knotek's Avatar

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    #4  
    When I get a new smartphone from AT&T, the store manager always takes care of me. He knows me (and knows I'm tech savvy), so he never tries to upsell anything.
    rdubmu likes this.
  5.    #5  
    Quote Originally Posted by lak611 View Post
    When I get a new smartphone from AT&T, the store manager always takes care of me. He knows me (and knows I'm tech savvy), so he never tries to upsell anything.
    Lol last time I went into a Verizon store the lady was trying to explain to me what an sd card is!
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
  6. tcman88's Avatar
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    #6  
    No one forced your dad to buy the accessories. They are there to sale, not to educate.
    willied likes this.
  7. #7  
    Quote Originally Posted by lak611 View Post
    I had a cashier at Radio Shack try to get me to take a protection plan for an ethernet cable.
    That is just sick! Hope the cashier got smacked!
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  8. Laura Knotek's Avatar

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    #8  
    Quote Originally Posted by a5cent View Post
    That is just sick! Hope the cashier got smacked!
    I just said no and laughed.
    a5cent likes this.
  9.    #9  
    Quote Originally Posted by tcman88 View Post
    No one forced your dad to buy the accessories. They are there to sale, not to educate.
    Its one thing to try and sell something, but to lie to somebody who doesn't know any better, that's just plain messed up!
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
  10. FinancialP's Avatar
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    #10  
    Those prices are beyond ridiculous.
  11. Daniel Ratcliffe's Avatar
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    #11  
    Quote Originally Posted by tcman88 View Post
    No one forced your dad to buy the accessories. They are there to sale, not to educate.
    Yes but they flat out lied. Not just bended the truth, flat out LIED.

    "Fortune cookie said: 'Outlook not so good'. I said: 'Sure, but Microsoft ships it anyway'."
  12. Honestabebread's Avatar
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    #12  
    Quote Originally Posted by berty6294 View Post
    I know its old news that Verizon Wireless employees are pushy ignorant liars, but what they did to my dad just pisses me off.

    My dad, who doesn't know a thing about phones or technology in general, went into the store to buy a Lumia 822. I suggested it to him because it was free on contract and I could easily help him learn how to use it. Long story short, he walked out spending over $100 on accessories. A car charger (they said his blackberry one wouldn't work when clearly it would), a pack of screen protectors (nothing wrong with that, just overpriced), a case (very overpriced), and last but not least, this certainly made me mad, they told him to buy a $30 8gb micro sd card because "the 822 has no internal storage".

    This is beyond ridiculous and I am super pissed. I'm taking all that **** back for him, but how many people fall victim to this bull****!

    sorry, needed to vent a little.
    I'm sorry to hear about your poor experience with Verizon Wireless. I would recommend going back to the store and asking to speak to the manager when you do the return.

    As for the commission on accessories, Verizon does not pay straight commission. It is a goal based pay system, so as long as you sell X amount of accessories throughout the month, you get X amount of commission, so the rep didn't necessarily make any money off of your dad. However, if that phone would have left the store "naked," I can guarantee the rep would have gotten pulled into the office and been asked about the transaction and why the customer didn't purchase accessories.

    Back when I was a rep I was very poor at accessory sales (the only accessories I use are a Jambox, the wireless charger, and screen protectors) and caught a ton of flack for it. Pretty much everyday I would get coached by my manager for not selling enough.

    Not trying to make excuses for what the rep did, just trying to help you understand.
    RSM for VZW
    Phone history: HTC Trophy, Droid Razr, Curve 9370, HTC Rezound, HTC 8X Blue, HTC 8X VZW Employee Edition, LG Intuition, Nokia Lumia 928 White, LG G2, Droid Ultra VZW Employee Edition, iPhone 5S
  13. o4liberty's Avatar
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    #13  
    A salesman is a salesman no matter what you are buying! Buyers need to beware when dealing with someone that depends on a sale to get their pay check at the end of the week. Your father has 30 days to return the accessories.
    Sent from my RM-845_nam_vzw_100 using Board Express
  14. gungopeas's Avatar
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    #14  
    Those sales persons need a smack above the head with a sledge hammer.
  15. Honestabebread's Avatar
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    #15  
    Also, what's so different between supporting local businesses and buying more expensive accessories from a sales rep at a carrier store? There are actually businesses in my community that I don't go to because they never bought accessories from me when I was a rep. You want your community to thrive? Buy local, and even though Verizon is a massive company, a commission structure guarantees your money will stay local when the rep gets paid.
    RSM for VZW
    Phone history: HTC Trophy, Droid Razr, Curve 9370, HTC Rezound, HTC 8X Blue, HTC 8X VZW Employee Edition, LG Intuition, Nokia Lumia 928 White, LG G2, Droid Ultra VZW Employee Edition, iPhone 5S
  16.    #16  
    Quote Originally Posted by Honestabebread View Post
    Also, what's so different between supporting local businesses and buying more expensive accessories from a sales rep at a carrier store? There are actually businesses in my community that I don't go to because they never bought accessories from me when I was a rep. You want your community to thrive? Buy local, and even though Verizon is a massive company, a commission structure guarantees your money will stay local when the rep gets paid.
    Buying the accessories overpriced isn't the problem, the lying on the reps part is the problem. Your logic doesn't make sense.

    By your logic, it is okay that a burglar broke into my house and stole my TV. At least the TV is staying local right?
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
  17. Reflexx's Avatar
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    #17  
    Quote Originally Posted by berty6294 View Post
    Its one thing to try and sell something, but to lie to somebody who doesn't know any better, that's just plain messed up!
    Agreed.

    It's one thing to sell something for too much money. That's fine. That's their job.

    To outright LIE to get a sale is just plain wrong. It should get someone fired.
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    rdubmu, Laura Knotek and berty6294 like this.
  18. mlm1950's Avatar
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    #18  
    Next time, don't send your Dad into the lion's den by himself.
    rdubmu likes this.
  19. Honestabebread's Avatar
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    #19  
    Quote Originally Posted by berty6294 View Post
    Buying the accessories overpriced isn't the problem, the lying on the reps part is the problem. Your logic doesn't make sense.

    By your logic, it is okay that a burglar broke into my house and stole my TV. At least the TV is staying local right?
    If you see above, I apologized for the actions of the rep and gave OP a recommendation on how to get the matter resolved. I never once condoned the lying.
    RSM for VZW
    Phone history: HTC Trophy, Droid Razr, Curve 9370, HTC Rezound, HTC 8X Blue, HTC 8X VZW Employee Edition, LG Intuition, Nokia Lumia 928 White, LG G2, Droid Ultra VZW Employee Edition, iPhone 5S
  20. MacDaMachine's Avatar
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    #20  
    I doubt he literally said "no storage". He probably said "low storage"
  21. moegumby's Avatar
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    #21  
    You have 14 days, take them back, get the money and buy what he wants from Amazon! Problem solved.
    Sent from my HTC6990LVW using Board Express
  22.    #22  
    Quote Originally Posted by Honestabebread View Post
    If you see above, I apologized for the actions of the rep and gave OP a recommendation on how to get the matter resolved. I never once condoned the lying.
    My apologies, didn't realize you were the same person lol

    Quote Originally Posted by MacDaMachine View Post
    I doubt he literally said "no storage". He probably said "low storage"
    MY dad said that the lady told him that if he wanted to download apps or put music on his phone, he would need an sd card

    Quote Originally Posted by moegumby View Post
    You have 14 days, take them back, get the money and buy what he wants from Amazon! Problem solved.
    Sent from my HTC6990LVW using Board Express
    And that's exactly what we did! Just isn't right that some people don't know to do this and instead are cheated out of their money
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
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    Laura Knotek likes this.
  23. Reflexx's Avatar
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    #23  
    Sometimes I don't mind paying a little extra by buying directly from a store rep. Especially if they were helpful, or at least make a real genuine effort to try to be helpful.

    If someone is shady, I'll just end up buying online instead.
    Laura Knotek likes this.
  24. Reflexx's Avatar
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    #24  
    Quote Originally Posted by berty6294 View Post
    And that's exactly what we did! Just isn't right that some people don't know to do this and instead are cheated out of their money
    Did you tell them why you were returning everything?
  25.    #25  
    Quote Originally Posted by Winning Guy View Post
    Did you tell them why you were returning everything?
    My mom returned them. It awkward because the owner of the store is our family businesses Verizon consultant. Just wish it was him my dad talked to from the beginning.
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
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