Groove music broken

ewgoforth

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Oct 17, 2013
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Hi,

It appears that Groove music updated today on my 950. I've also seen it gets stuck on the updating collection screen for over 5 minutes. Is there a way to roll back the update? Any way to fix it. Hours after I first tried to go into it today it's still broken.

I've been able to play music on my SD card by browsing to it in file explorer. If I look at my songs, albums, etc. Groove tells me that I need to add some music even though I have gigs and gigs of music on my sd card.

Eric
 

ewgoforth

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Oct 17, 2013
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I tried turning off my phone, ejecting my sd card and starting groove (so all my music was gone). It didn't help.

I put back in my sd card and it was the same as before.
 

TennisGuy45

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Feb 18, 2015
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My groove has been updated but the same issue that has been there for months remains.

Groove will crash if you try to look up by "Artist".
 

jeffwacko

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Just got off the phone with Xbox support for over an hour. It's a technical issue on their end with nothing we can really do in the mean time until it's fixed. I have found if you open a song from onedrive or your local files, it will play and allow you to access your setting, etc. But streaming and such will still not work.
 

jeffwacko

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Also, it seems to be happening mostly to HP elites x3's and Lumia 950s, according to what the girl on the phone said she was seeing in her reports.
 

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