Barclays Mobile App may be broken by Creative Update

[MartLea]

Receive update last night on my W10M Lumia 640 LTE, apart from screwing up the browser font size (with no way to adjust without screwing up the start screen size) it seemed just as before. That was until I tried to open my Barclays Bank app and got a "this app does not work on Jail Broken phones, re-install the OS from factory settings! So this once primary app on my Windows Phone is now broken, thanks MSFT. I did speak to Barclays and have been told they are working to fix this but I remain unconvinced.
The only other difference I can see is a couple of new apps I don't need.

 

[Martin Zone]

Confirmed. Same here, 950xl. After the CU update, the Barclays app complaining about jailbroken phone and refuses to start.

 

[Allen Rhodes]

Ok so is this really a MS problem where they need to rework part of the OS to accommodate an app that can be updated itself to fix the issue? Really? You need to bang on Barclays and not MS, seriously. This misguided anger/entitlement is really tiresome.

 

[Grant Taylor3]

Ping it starts but their mobile banking complains that the phone is jailbroken.

 

[Martin Zone]

We've noticed that the latest Windows 10 Mobile Creators Update does not allow you to log onto our Mobile Banking app or Pingit. Please don't worry as our teams are working to fix this. We'll post regular updates on the Microsoft Store (search for our app). We'll be back in touch when sorted. Your Barclays Team

 

[Grant Taylor3]

Good news.

 

[redmisfitx]

I can't seem to find that app in the store, can you guys post a link? Thanks!

 

[Grant Taylor3]

It has just been updated to work on the Creators Update.

 

[MarkRae]

I updated the app through Downloads and updates but, although it no longer says the phone is jailbroken, it still won't launch properly. I enter my five-digit passcode and it shuts down immediately. I've rebooted the device. Is there anything else I need to do to get it to work...?

 

[Midlifecrisis]

This happened to me too. I uninstalled/re-installed the app and went through the setup again and it's all working ok now.

 

[Richardr1]

This happened to me too. I uninstalled/re-installed the app and went through the setup again and it's all working ok now.

Thanks for this. I did the same, and all is now working.

Sent from mTalk

 

[Chippy757]

Yes it works now with banking app. It would be nice to see Pingit fixed as well...

Originally posted by Martin Zone
We've noticed that the latest Windows 10 Mobile Creators Update does not allow you to log onto our Mobile Banking app or Pingit. Please don't worry as our teams are working to fix this. We'll post regular updates on the Microsoft Store (search for our app). We'll be back in touch when sorted. Your Barclays Team

 

[aelking]

I just had an update to Barclays, and it appears they have updated this and it now works with the Creators Update.
Fantastic new for Barclays, my bank is brilliant

 

[wipeout2185]

I spoke to Barclays the other day and they said a fix was in the works, I took that with a grain of salt but I'm glad to have been wrong all seems to be up and running again.

 

[Grant Taylor3]

Ping it just got updated too so that now works again.

 

[TV3]

Pingit is on it's way out, as it is a Barclays app I wonder how long before the banking app itself gets the same treatment?

"From 23 January 2018, Pingit will no longer be supported on Windows phones. We're sorry, we had to make this difficult decision because we can no longer provide the best version of our app for these devices. You can still use your Barclays account on our mobile banking app and in Online Banking."

 

[Grant Taylor3]

Pingit is on it's way out, as it is a Barclays app I wonder how long before the banking app itself gets the same treatment?





"From 23 January 2018, Pingit will no longer be supported on Windows phones. We're sorry, we had to make this difficult decision because we can no longer provide the best version of our app for these devices. You can still use your Barclays account on our mobile banking app and in Online Banking."

No longer being supported and no longer working are 2 different things.

I will keep using it until it stops working. I am due a phone upgrade in December anyway.