Can't Set data limit after Creators update on Lumia 640

John Palmer2

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May 5, 2017
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Since the Creators Update all of the settings in Set limit in Mobile Data Usage are greyed out and can't be used. I can see how much data I've used in the past 30 days but not since my Monthly reset date.
 

wyerichard

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May 18, 2017
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Same for me on my lumia 640 LTE, can't set limits on data plan even though I was using this option before the update. Also cannot reset wi-fi data usage, number just keeps growing.. In reply to earlier post taking the battery out and putting it back had no effect.
 
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mihaiheler

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Jun 4, 2017
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The only solution for me was to replace the SIM card with a new one (same phone number o new SIM card). You can ask your mobile operator for a SIM replacement. Depending on you subscription it may be free or 1-2 euro.
 

wyerichard

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May 18, 2017
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The only solution for me was to replace the SIM card with a new one (same phone number o new SIM card). You can ask your mobile operator for a SIM replacement. Depending on you subscription it may be free or 1-2 euro.

I have a 640lte with same issues. I just bought a 950 and moved the simm card over to that, after cutting it to fit, and after being asked if I was on pre or post paid the phone rebooted and I was able to set data limits. Same software on both phones. I can't test my theory but l would try taking simm card out, boot up phone without it, switch off, put simm card back in and see if that activates the data limit screen.
 

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