1. M0TH3R_FR4GG3R's Avatar
    I have always been on production build, since Windows 10 was released officially for Lumia 640 XL. Yesterday I updated my Lumia to latest Creator Update Build 15063.297
    After installing I was unable to open WhatsApp at all, as soon as I press it, a black screen appears for 1 second and it sends me back to My Start Screen.
    So I did a full hard reset today, did not install any apps, updated all system apps and settings, and installed WhatsApp Messenger. Still the same, I cannot open the app at all.
    The App does NOT open even for 1 second and it crashes back to wherever I was before that. Tried everything possible. Please help.
    I have already done a HARD RESET 2 times to check this bug, everything uninstalled except WhatsApp and system apps (which cannot be uninstalled).
    Uninstalled and Reinstalled 22 times now, NO BACKUP RESTORED for any data. Problem still persist.
    Please HELP !
    Last edited by M0TH3R_FR4GG3R; 05-17-2017 at 02:01 AM.
    05-16-2017 05:53 AM
  2. faisalbaba said: Best Answer

    Doesn't the latest build allow resetting an app? Have you tried that? I don't have a W10M to give you specific instructions on how to do it.
    I think Reset option is for UWP app only

    Sent from mTalk
  3. faisalbaba's Avatar
    I have always been on production build, since Windows 10 was released officially for Lumia 640 XL. Yesterday I updated my Lumia to latest Creator Update Build 15063.297
    After installing I was unable to open WhatsApp at all, as soon as I press it, a black screen appears for 1 second and it sends me back to My Start Screen.
    So I did a full hard reset today, did not install any apps, updated all system apps and settings, and installed WhatsApp Messenger. Still the same, I cannot open the app at all.
    The App does NOT open even for 1 second and it crashes back to wherever I was before that. Tried everything possible. Please help.
    I have already done a HARD RESET 2 times to check this bug, everything uninstalled except WhatsApp and system apps (which cannot be uninstalled).
    Please HELP !
    Uninstall WhatsApp

    Sent from mTalk
    05-16-2017 07:29 AM
  4. M0TH3R_FR4GG3R's Avatar
    Uninstall WhatsApp

    Sent from mTalk
    I want to use whatsapp
    Last edited by pankaj981; 05-17-2017 at 09:46 PM. Reason: Clean up language
    05-16-2017 08:01 AM
  5. faisalbaba's Avatar
    I want to use whatsapp
    You didn't understand uninstall and reinstall

    Sent from mTalk
    Last edited by pankaj981; 05-17-2017 at 09:46 PM. Reason: Cleaned up language
    05-16-2017 08:26 AM
  6. raycpl's Avatar
    I want to use whatsapp
    Jeeezzzz, that escalated quickly !!!

    ... !!
    Last edited by pankaj981; 05-17-2017 at 09:47 PM. Reason: Cleaned up language
    05-16-2017 08:44 AM
  7. LumPhile's Avatar
    You didn't understand uninstall and reinstall

    Sent from mTalk
    Well, he did say he has done 2 hard resets. WhatsApp and WhatsApp Beta both work flawlessly on my 640: Must be something particular to his device - or possibly the device's owner
    05-16-2017 09:22 AM
  8. raycpl's Avatar
    I have already done a HARD RESET 2 times to check this bug, everything uninstalled EXCEPT WhatsApp ....
    Did you restore from a Whatsapp backup??
    If the backup were, for whatever reason corrupted, it could explain your predicament...

    ...perhaps you could try reinstalling WA but dont restore from backup
    My 2 cents

    ... !!
    Last edited by raycpl; 05-16-2017 at 10:44 AM.
    05-16-2017 10:00 AM
  9. M0TH3R_FR4GG3R's Avatar
    Did you restore from a Whatsapp backup??
    If the backup were, for whatever reason corrupted, it could explain your predicament...

    ...perhaps you could try reinstalling WA but dont restore from backup
    My 2 cents

    ... !!
    I am unable to Open WhatsApp Messenger even for 1st time, no backup restores, a CLEAN HARD RESET done.
    05-17-2017 01:59 AM
  10. pankaj981's Avatar
    Doesn't the latest build allow resetting an app? Have you tried that? I don't have a W10M to give you specific instructions on how to do it.
    05-17-2017 09:59 PM
  11. faisalbaba's Avatar
    Doesn't the latest build allow resetting an app? Have you tried that? I don't have a W10M to give you specific instructions on how to do it.
    I think Reset option is for UWP app only

    Sent from mTalk
    05-17-2017 10:32 PM
  12. M0TH3R_FR4GG3R's Avatar
    Doesn't the latest build allow resetting an app? Have you tried that? I don't have a W10M to give you specific instructions on how to do it.
    No option to reset WhatsApp, only the system apps have that option to reset in the settings.
    Anyways, I am unable to open WhatsApp even for 1 time, which means I have not set up the app, now what do I do ? :(
    pankaj981 likes this.
    05-19-2017 12:18 AM
  13. faisalbaba's Avatar
    No option to reset WhatsApp, only the system apps have that option to reset in the settings.
    Anyways, I am unable to open WhatsApp even for 1 time, which means I have not set up the app, now what do I do ? :(
    UWP apps also have reset option

    Sent from mTalk
    05-19-2017 07:47 AM
  14. pedmar007's Avatar
    where are you installing WhatsApp to? device or sd card?
    05-19-2017 07:59 AM
  15. M0TH3R_FR4GG3R's Avatar
    where are you installing WhatsApp to? device or sd card?
    you do not have an freedom to choose where to install, it installs in phone memory only.
    pankaj981 likes this.
    05-19-2017 11:53 AM
  16. faisalbaba's Avatar
    you do not have an freedom to choose where to install, it installs in phone memory only.
    We can install sd card also

    Sent from mTalk
    05-19-2017 01:16 PM
  17. pankaj981's Avatar
    We can install sd card also

    Sent from mTalk
    WhatsApp doesn't allow to be installed on external memory, at least last time I checked. It defaults to internal memory and there's no way to move it to the external memory card.
    05-20-2017 06:50 PM
  18. faisalbaba's Avatar
    I have always been on production build, since Windows 10 was released officially for Lumia 640 XL. Yesterday I updated my Lumia to latest Creator Update Build 15063.297
    After installing I was unable to open WhatsApp at all, as soon as I press it, a black screen appears for 1 second and it sends me back to My Start Screen.
    So I did a full hard reset today, did not install any apps, updated all system apps and settings, and installed WhatsApp Messenger. Still the same, I cannot open the app at all.
    The App does NOT open even for 1 second and it crashes back to wherever I was before that. Tried everything possible. Please help.
    I have already done a HARD RESET 2 times to check this bug, everything uninstalled except WhatsApp and system apps (which cannot be uninstalled).
    Uninstalled and Reinstalled 22 times now, NO BACKUP RESTORED for any data. Problem still persist.
    Please HELP !
    Download WhatsApp beta
    http://forums.windowscentral.com/e?l...683)()()&rtc=1

    Sent from mTalk
    05-20-2017 10:02 PM
  19. raycpl's Avatar
    WhatsApp doesn't allow to be installed on external memory, at least last time I checked.
    Here is something that might work.

    Uninstall Whatsapp first, then open Storage (it can be found in the apps list). Change the saved locations for new apps to be installed to SD card. Now install Whatsapp. It should work.



    Edit: Use this option of you want to revert subsequent apps installations to phone memory instead,

    .... and there's no way to move it to the external memory card.
    Alternatively, if WA is already installed, you can move it to SD card.
    Go to settings / Apps / apps and features.
    Look for Whatsapp. Clicking on it will bring up options to Move or Uninstall






    ... !!
    Last edited by raycpl; 05-21-2017 at 06:08 AM.
    05-20-2017 10:45 PM

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