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  1. Windows Central Question's Avatar
    It receives email just fine and will send a test email when you are in advanced settings but will any emails created just sit in outbox. The error comes up and says " 8x800ccc13 cannot connect to the network verify your network connection or modem" Which is working of course as I'm online
    cractive likes this.
    07-30-2015 07:21 AM
  2. rikthemonk said: Best Answer

    So saw this on another WindowsCentral thread.

    Click on the search icon, search on cmd when you find the application (Command Prompt) run as administrator (i.e. right click it and click run as administrator). You will then see a rectangular black window appear with folder> then type in sfc/scannow and sit back and wait (takes a while to run).

    When finished type in exit. Then close outlook, restart and problem solve. Seems to have solved the problem for a number of people on the other thread too.
  3. Paul Young4's Avatar
    I am having the same trouble, please help MS, I need my email for work!!!
    07-30-2015 08:11 AM
  4. crazylife4u's Avatar
    Hello

    Here is another thread but I don't have 10 posts so cant post the link as hypertext so search After installing windows 10 I can no longer send emails with Outlook 2013

    I have the same problems and will report there what has been tried and what works or does not so far.
    07-30-2015 08:19 AM
  5. Mike Messenger2's Avatar
    Same problem here. Anyone know how to fix?
    07-30-2015 04:42 PM
  6. Carman Lawrick's Avatar
    I too am having the same problem, though I have both an IMAP account and an account hooked up to MS Exchange Server. I can send email fine through the Exchange Server account, but not through the IMAP account. Both accounts receive email just fine.
    07-30-2015 06:18 PM
  7. Caleb Tivendale's Avatar
    I am also having the same problem. I hope this gets fixed quickly.
    07-30-2015 07:51 PM
  8. richbsmart's Avatar
    Same problem here - anyone know any fixes yet please?
    07-31-2015 02:56 AM
  9. rikthemonk's Avatar
    I've also got the same problem and it is definitely a Windows 10 thing because:
    a) I have changed no outlook settings but emails stopped sending straight after the windows 10 installation
    b) Others at work who have exactly the same settings as me are still able to send emails.

    I use SMTP: POP3 email account and have tried ports 25 and 587 and it made no difference.
    I added a new SMTP: IMAP email account, again trying ports 25 and 587 and it made no difference.
    I also have a MS Exchange Server email account and that still works fine.
    07-31-2015 05:38 AM
  10. Terry Lambert's Avatar
    I too am having issues with not being able to send via Outlook since the upgrade to Windows 10. Upon further investigation of the trace files the analysis returns the following statement
    Some timezone registries are missing on the host computer. Please ensure that the client computer has the latest Windows Updates. Check here for more information on Microsoft Updates.
    This needs to be fixed very quickly guys if you need to see the log files please let me know.
    07-31-2015 05:41 AM
  11. rikthemonk's Avatar
    So saw this on another WindowsCentral thread.

    Click on the search icon, search on cmd when you find the application (Command Prompt) run as administrator (i.e. right click it and click run as administrator). You will then see a rectangular black window appear with folder> then type in sfc/scannow and sit back and wait (takes a while to run).

    When finished type in exit. Then close outlook, restart and problem solve. Seems to have solved the problem for a number of people on the other thread too.
    07-31-2015 06:35 AM
  12. youmaythinkso's Avatar
    While I thought it was illogical the scannow suggestion seems to have got my mail moving at last. Thanks
    07-31-2015 07:55 AM
  13. Terry Lambert's Avatar
    Perfect. This has worked for me Thank you
    Antoine Hugueney likes this.
    07-31-2015 07:58 AM
  14. Neil Gascoyne's Avatar
    Worked for me as well, thank you.
    07-31-2015 12:01 PM
  15. Caleb Tivendale's Avatar
    I think this fixed the problem for me too, thanks.
    08-01-2015 01:39 AM
  16. manish_kanodia's Avatar
    dear my problem still not solved my office is 2010
    08-01-2015 06:26 AM
  17. Ryujingt3's Avatar
    Thanks for this. I am trying the SFC scan now. I hope it fixes it because none of my email settings have changed and I wondered why I had to send emails from my phone now.
    08-01-2015 06:49 AM
  18. cknandu2006's Avatar
    sfc /scannow worked very well.

    Thanks a lot.
    08-01-2015 08:29 AM
  19. untz's Avatar
    Thanks a lot.

    This worked for me. Run the command and wait for a while. Restarted Outlook and the corrupted file was repaired.

    Thumbs up!
    08-01-2015 12:37 PM
  20. AndreiPio's Avatar
    Thanks, sound as it you have the solution. I managed to get as far as opening the Command Prompt window.
    Can you go in a bit more detail from there on please?
    Many thanks.
    Jennywennynono likes this.
    08-01-2015 01:40 PM
  21. AndreiPio's Avatar
    Cheers - running the scan at the minute, let's see what that is going to do. Glad to see Windows reaching the 10 milestone. It does look to me as if they should have spent some time on 9 first.
    08-01-2015 01:56 PM
  22. vicgriffiths's Avatar
    Thank that works perfectly
    08-02-2015 05:21 AM
  23. Kevin747's Avatar
    Thanks for that fix. It works real good You are a lifesaver!!

    One thing is that the search icon is the new one in the task bar not the search icon in Outlook
    08-02-2015 06:44 AM
  24. Paul Smith30's Avatar
    sfc / scannow was partially successful

    I can now reply to e-mail but send still fails.

    "send" and e-mail - its not received
    then goto my sent folder and do a reply-all (adding some unique text) - it is received?

    This is a temporary fix. Any ideas?
    08-03-2015 02:17 AM
  25. John Bathgate's Avatar
    Thanks! This fixed it for me...
    08-03-2015 03:28 AM
  26. Georg Dirk's Avatar
    I have the same problem and I am surprised that such a major bug had not been detected before release of Windows 10. Need an urgent solution!!!!
    test mails (sending) state positive, but no e-mails are sent from send mailbox of outlook 13.
    08-03-2015 04:12 AM
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