Windows 10 stuck at 32 percent on upgrading to new os, what should I do?

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windows 10 stuck at 32 percent on up grading ti new os

bought new lap top got my free windows 10. it started fine, when it got to 32 percent on upgrading, it would not go any farther. it's been four hours now
 
I have two machines that are doing the same thing. Windows 7 64 bit. Using the Media Creation tool to directly update (instead of through Windows Update).

Anyone have any ideas?
 
]Hi ,
I had the same problem upgrading a 64 bit Win 7, (brand new install), up to Win 10.
Attempt 1 stuck at 99% for 12+ hours.
Attempt 2 stuck at 99% for 13+ hours, (excluding the time it was in sleep mode - from the 29-07 to this morning 03-07)
I have 'SNIPPED' images of the hung install window, all the Task Manager panes and the Internet History from Chrome since the Win 7 OS went live - plus control panel screens showing the computer configuration, System Basics, Device Manager and Action Centre - non of which suggest a problem or a possible solution as far as I can see - they can be made available if they would be of help.
-----------------------------------------
I have just saved all event logs that contain any event data.

There are entries in the following log that may explain what is happening - hopefully data supplied will trigger an answer or a process I can employ.

Event Log: Microsoft-Windows-WindowsUpdateClient/Operational
Shows:
* EventID 42 // Keywords 0x4000000000000480
* EventID 42 // Keywords 0x4000000000000480
* EventID 30 // Keywords 0x4000000000000001
* EventID 42 // Keywords 0x4000000000000480
* EventID 42 // Keywords 0x4000000000000480
* EventID 42 // Keywords 0x4000000000000480

My upgrade window is still hung at 99%.
Hopefully the above means something to someone.
I can supply full details if required.
 
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Had the same issue with two laptops I did two weeks ago. Both were Win 7 64-bit. I had to download the image onto a USB flash drive using the media creation tool and then run setup from it. When it prompted me to download critical updates before the install I told it no. After that the install went normally and I ran updates like normally when the installs completed.
 
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