Hello, I?ve had a completely frustrating week of tech support calls, so here?s hoping someone here might have gone through the same thing:
I recently upgraded my SP2 from 10240 to whatever the newest version was for insiders. I had been experiencing some odd user account behavior (not being able to open certain apps, etc.) for awhile so I figured it was probably time for a factory reset and clean install/ upgrade of W10. So I backed up and set a reset (without removing files). It went through to 100% before booting up saying no changes were applied. So next I tried a reset AND removal of files. I went out to walk my dog and came back to find my computer in an endless reboot loop, with the error message ?
Your PC needs to restart. We?ll restart it for you.?).
At this point I pulled my USB recovery drive and attempted to reset that way. No dice. Error message: ?There was a problem resetting your PC.?. So I called tech support, did every combination of volume + power button imaginable until we had exhausted all possibilities. They then said the only option was a ?paid replacement?, which really, really irked me some considering this was specifically a software/ upgrade failure.
Hugely frustrating and disappointing. Has anyone else had this experience or might have ideas to contribute? Would be truly appreciated.
I recently upgraded my SP2 from 10240 to whatever the newest version was for insiders. I had been experiencing some odd user account behavior (not being able to open certain apps, etc.) for awhile so I figured it was probably time for a factory reset and clean install/ upgrade of W10. So I backed up and set a reset (without removing files). It went through to 100% before booting up saying no changes were applied. So next I tried a reset AND removal of files. I went out to walk my dog and came back to find my computer in an endless reboot loop, with the error message ?
Your PC needs to restart. We?ll restart it for you.?).At this point I pulled my USB recovery drive and attempted to reset that way. No dice. Error message: ?There was a problem resetting your PC.?. So I called tech support, did every combination of volume + power button imaginable until we had exhausted all possibilities. They then said the only option was a ?paid replacement?, which really, really irked me some considering this was specifically a software/ upgrade failure.
Hugely frustrating and disappointing. Has anyone else had this experience or might have ideas to contribute? Would be truly appreciated.
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