Why isn't my keyboard and touchpad working past the Windows 10 upgrade?

[Windows Central Question]

keyboard and touchpad not working post windows 10 upgrade

hi i am running a Samsung NP940XG3-K03US. I just upgraded to Windows 10 and my keyboard and touch pad are not working. I have tried windows update, intel update, samsung update tools and nothing has worked. any advice?

 

[AV2RY]

Re: keyboard and touchpad not working post windows 10 upgrade

Have you tried downloading drivers from Samsung website. Downloading drivers from website and with update tool isn't always the same

 

[shake30]

i could not find them on the website it only prompts you to download the update software.