- 10-27-2012, 01:20 AM #1
Ok, so I just upgraded my Windows 7 PC to Windows 8. I have a Xbox Music pass, and I was checking out the Xbox Music app. I tried to download an album, and it wouldn't work. I've tried album after album, and I can't download anything. I get an error every time. I can stream music no problem though.
Does anyone have any ideas or has anyone experienced this? I tried rebooting of course, and I uninstalled/reinstalled Xbox Music.
- 10-27-2012, 10:07 AM #4
I have my PC, Windows Phone, and two Zunes, so I should be fine. Here is the error:
"Can't Download. Please try again. If the problem continues, visit Welcome to Xbox Support - Xbox.com to check for guidance.
more info link
tell Microsoft about the problem link
- 10-27-2012, 10:31 AM #5
Nope you can only have 4 devices. Maybe its only 2 computers, but you'll have to delete one of them. I had to delete my laptop cause I figured this would be mostly replacing it.
When your in the music app, pull over the charm bar and go to settings, account, manage music devices.
- 10-27-2012, 11:24 AM #8
No problem! I should have been more clear.
I hope it fixes itself. It's really annoying. I contacted Zune Support on Twitter to see if they could help me. Otherwise, I'll probably try the live chat, but there was an hour and a half wait time last night.
11-14-2012, 08:44 PM #9
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I found this solution and it fixed this problem for me!
It may be due to your audio drivers not supporting the protected audio stream. If youre like me and upgraded to Windows 8, you might find that there arent any newer sound card drivers available. Luckily, theres an easy solution, assuming youre comfortable with editing the registry:
Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Audio.
Change the DisableProtectedAudioDG value from 1 to 0 and reboot.