1. garak0410's Avatar
    About every 5-6 reboots, my main PC with Windows 8 Pro will have an unresponsive keyboard and mouse. The lights would be on both the keyboard and
    mouse but they do not work. They do work in the BIOS Screen.

    What I did in the past would be to remote desktop in and I'd see that one or two of the USB devices in device manager would have a yellow exclamation point. I would disable
    reenable them and it would work again. It would once again do it again in 5-6 reboots.

    Well, I rebuilt my PC recently and I didn't turn on remote desktop and this problem has returned and I cannot get into my PC at all. I tried different USB ports and the problem seems to be limited to keyboard and mouse

    And even searching for instructions, I cannot get Windows 8 info safe mode. I didn't enable safe mode I've seen articles say to do. I even tried a USB to PS/2 converter...I get lights on keyboard still but no input...If I can find one today at work, I may try a pure PS/2 keyboard if I don't end up with another solution...

    And of note, I did look for updated drivers for my ASUS MB and didn't find any...I can get to shares if I need to backup my data and rebuild but I for sure don't want to rebuild if I don't have to. And even if I do, I may go back to Windows 7 for now to avoid this problem. It is all in Windows 8 in the devices.

    Any suggestions? Thanks!
    12-13-2012 12:24 PM
  2. garak0410's Avatar
    I tried a PS/2 Keyboard and a PS/2 Ball mouse last night and still nothing. Windows 8 boots to lock screen and will not accept keyboard our mouse. I can get to my library of files to back them up but I really don't want to rebuild my PC.

    Pressing F8 or SHIFT F8 does not bring up safe mode...dead in the water here...
    12-14-2012 10:06 AM
  3. Laura Knotek's Avatar
    Do you have Windows 8 installation ISO burned to DVD or USB stick? I'd suggest booting from the installation DVD/USB and choosing repair PC. Win8Pro - Making an Install Disk After Downloading/Installing
    12-14-2012 11:21 AM
  4. garak0410's Avatar
    Do you have Windows 8 installation ISO burned to DVD or USB stick? I'd suggest booting from the installation DVD/USB and choosing repair PC. Win8Pro - Making an Install Disk After Downloading/Installing
    That was to be my next step after I got a backup in...if ASUS still has older drivers for this MB, I may have to go back to Windows 7 for now... :(
    12-14-2012 11:32 AM
  5. Laura Knotek's Avatar
    That was to be my next step after I got a backup in...if ASUS still has older drivers for this MB, I may have to go back to Windows 7 for now... :(
    You could also try the tips mentioned here. Fixing component store corruption in Windows 8 and Windows Server 2012 - The Windows Servicing Guy - Site Home - TechNet Blogs
    12-14-2012 11:34 AM

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