- 02-01-2013, 03:33 PM #1
I decided to go ahead and purchase Windows 8 Pro to upgrade my laptop. Got it for $15.96 :)
But I've run into a problem. When I got to the download for Windows 8 Pro, after a short while I get this message:
"Download did not complete successfully
The download task did not complete.
The specific service does not exist as an installed service."
At first I just thought it was because there was a lot of people who were downloading Windows 8 because the deal ended yesterday. However, it's been a while and I still get this error. I went and deleted the WebSetup folder (after reading this would fix the problem) and tried the download again, but it still gives me the same error. Does anyone know what's wrong? This is the laptop I'm using: Toshiba Satellite A665-S6086, Windows 7 Home Premium installed.
Thanks! If you need any more info let me know.
- 02-01-2013, 07:59 PM #3
Thanks for the reply!
I ran the troubleshooter and it said that it fixed the problems. However, when I go to the Control Panel > System and Security > Windows Update and I click "Check for updates" it tells me:
"Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
I restarted and it said the same thing.
I uninstalled my security services before I tried downloading Windows 8. I had Microsoft Security Essentials and McAfee (McAfee I got with an update for Adobe Flash, but I never used it).
Also, something interesting is that now when I try to download Windows 8, instead of saying "The specific service does not exist as an installed service," it says "unspecified error."
- 02-02-2013, 01:04 AM #5
I ran the fix it tool, and it said that the issue "Repair Windows Update components" was "Not fixed."
It seems that my problem is that I have some services are missing... is there a way to get these services back?
- 02-02-2013, 04:07 PM #7
- 02-03-2013, 08:14 PM #8
Alright, so I just tried to install the updates. It said the updates failed to install. "Windows Update encountered an unknown error." I clicked get help with this error and the first suggestion was to update my drivers. Any ideas? Thanks for all your help so far!
- 02-04-2013, 09:48 PM #10
I ran the fix it and it said that "Repair Windows Update Components" was not fixed. There was nothing else listed. I tried to update again to see what would happen, and the same error showed up.
Base Filtering Engine
Windows Modules Installer.
BITS is shown but it's listed as "BITS" and there's no description; how do I know it's working?
- 02-05-2013, 05:03 PM #15
Sighhh... alright, so I successfully reinstalled the OS, and I made sure I installed all the important updates (Windows Update worked!). However, when I tried to download and install Windows 8, it gave me another error. I entered my product key and clicked next, then it told me:
"We can't connect right now
Check your internet connection and try again."
I'm pretty sure my internet connection is fine... could it be a firewall or security service? Norton is on my laptop but I didn't activate it.
- 02-05-2013, 09:15 PM #17
I completely uninstalled Norton (turns out it was 2011) and turned off the Windows Firewall from the control panel. I ran the Windows 8 set up again and got the same error.
This is really puzzling, I have no idea what could be wrong this time.
- 02-05-2013, 10:05 PM #19
That's the program that I have installed that's giving me the errors. I could try deleteing it and redownloading it.
Also, I think I do. I'll try connecting to a different network.
- 02-06-2013, 12:43 AM #21
Connecting to another network didn't work.
But if you meant try using a different laptop... that might work. I can try downloading the set up program on my dad's laptop and burning the ISO to a disk. I'll try that.
- 02-06-2013, 01:35 AM #23
I have no idea if it was a different ISP. I looked at some of the Microsoft topics, most of them said to contact Microsoft which I might do. I have 30 days to get a refund so the worst that could happen is that the download doesn't work but I get my money back.
- 02-07-2013, 11:24 PM #25
No, I haven't contacted Microsoft yet. I want to try this on my dad's laptop before I contact Microsoft, I just haven't had the chance to do so because I've been busy. If it doesn't work on my dad's laptop then I'm thinking there's a problem with the product code and then I'll contact Microsoft.
I was also thinking it might be a problem with my drivers. I might have to update them but I don't know which ones need to be updated.
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