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  1. Muessig's Avatar

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       #1  
    When trying to load an image from a forum thread or article, upon loading the image red text appears that says "Failed to fetch the image, click here to open in Internet Explorer". Also, could be related, it seems to take longer than normal to retrieve the images for articles on the main page of the app.
    vikrant6 and Dave Blake like this.
  2. Jay Bennett's Avatar
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    #2  
    Initial triage: Potentially due to changes in the forum system, need to re-visit the custom image downloader and check if the cookie jar we send is still valid for retrieving images.

    The second part is unrelated.
    TruPlaya187 and WPmunkey like this.
  3. Jay Bennett's Avatar
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    #3  
    Update: I've not had time to fix this fully in 4.3.17 due in a few days, but I have moved the error down the screen so that it's easier to tap it and open the image in a browser as a fail safe
  4. polomint's Avatar
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    #4  
    Any update on when this may be fixed? :)
  5. mase123987's Avatar
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    #5  
    Still shows the error at the very top for me...I have the absolute latest version.
  6. gedzum's Avatar
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    #6  
    Also have this issue too.
  7. aaa6112's Avatar
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    #7  
    Quote Originally Posted by Jay Bennett View Post
    Update: I've not had time to fix this fully in 4.3.17 due in a few days, but I have moved the error down the screen so that it's easier to tap it and open the image in a browser as a fail safe
    Hi Jay, were you able to make any breakthrough in figuring out the root cause of this issue and maybe implementing a fix? Thanks!
  8. devil.insulted's Avatar
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    #8  
    When I try to open the image in a post using mobile app for WPCentral I get error of fetching the data.
    I have reinstalled app a few times but no go.
  9. WanderingTraveler's Avatar
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    #9  
    Same issue here. Just try viewing it from the browser.

    Or, just wait for Jay to fix it.
    P.S. The thread should be under http://forums.windowscentral.com/wpc...m-app-support/
  10. RedToad64's Avatar
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    #10  
    I am having this problem as well. Hopefully it gets fixed soon.
  11. Dadstar0410's Avatar
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    #11  
    I still have this problem. Latest version , Verizon HTC 8X running GDR3, but it was happening when I had GDR2. And I can't view on the mobile site because everytime I log in the site logs me out (this is only when I access through the app). Is a fix forthcoming?
  12. jenni122701's Avatar
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    #12  
    I have this problem currently on my L928. Is there something I can do to be able to fix it so I can see images through the app? It's frustrating getting that error message and not being able to see the pics.
  13. WPmunkey's Avatar
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    #13  
    Quote Originally Posted by Jay Bennett View Post
    Update: I've not had time to fix this fully in 4.3.17 due in a few days, but I have moved the error down the screen so that it's easier to tap it and open the image in a browser as a fail safe
    Thanks Jay. We appreciate the work you do!
  14. peacefulberry's Avatar
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    #14  
    I'm having this issue now. I've deleted everything, purged logs, etc. Still can't view images inside posts. Somebody please help... :(
  15. Guytronic's Avatar


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    #15  
    Quote Originally Posted by peacefulberry View Post
    I'm having this issue now. I've deleted everything, purged logs, etc. Still can't view images inside posts. Somebody please help... :(
    Same thing happens to me also.
    On the very latest update.
  16. peacefulberry's Avatar
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    #16  
    What causes this? How do I fix it?
  17. peacefulberry's Avatar
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    #17  
    Any word on when this will be fixed. Can't see images on the live tile or inside the forums. Black space on live tile and "failed to fetch image..." error in the forums.

    Deleted app cache, soft reset, etc. Nothing works. :(
  18. Jay Bennett's Avatar
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    #18  
    Quote Originally Posted by peacefulberry View Post
    Any word on when this will be fixed. Can't see images on the live tile or inside the forums. Black space on live tile and "failed to fetch image..." error in the forums.

    Deleted app cache, soft reset, etc. Nothing works. :(
    You're describing two different issues there. The forum image one is a pain (I spent another two hours on it yesterday to no avail) but I'm hoping to figure something out soon!

    The other issues are unrelated and possibly due to poor network signal at the time you were using the app?
  19. peacefulberry's Avatar
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    #19  
    Quote Originally Posted by Jay Bennett View Post
    You're describing two different issues there. The forum image one is a pain (I spent another two hours on it yesterday to no avail) but I'm hoping to figure something out soon!

    The other issues are unrelated and possibly due to poor network signal at the time you were using the app?
    Thanks for getting back with me about this! Yes, 2 separate issues. The second issue is that I can't see images inside the forum. I click on the word "images" and it says, " failed to fetch image..." I didn't know if these 2 issues were related since they both involve pictures. Glad to see you're working on the first issue. Thx so much! :)
  20. Alienhead95's Avatar
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    #20  
    I am still having the images loading issue. Anybody know how to fix it?
  21. Laura Knotek's Avatar

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    #21  
    I use the Tapatalk app for viewing images in the forum threads. Tapatalk | Windows Phone Apps+Games Store (United States)
  22. ReconVirus's Avatar
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    #22  
    Almost a whole year and you have yet to figure out the problem? Why not just let pictures be seen in the post
  23. Alienhead95's Avatar
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    #23  
    Thanks for sharing 😊. I was hoping the WPC app would be able to do this.
    Quote Originally Posted by Laura Knotek View Post
    I use the Tapatalk app for viewing images in the forum threads. Tapatalk | Windows Phone Apps+Games Store (United States)
  24. Jay Bennett's Avatar
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    #24  
    Quote Originally Posted by ReconVirus View Post
    Almost a whole year and you have yet to figure out the problem? Why not just let pictures be seen in the post
    It wasn't as simple as just "let them appear!" The problem boiled down to the pictures in our forums requiring people to be signed in to view, a decision that's out of my hands. I used to be able to send the same tapatalk cookies I use for the rest of the forums to retrieve the image however that then suddenly stopped working for reasons I have never been able to understand.

    The VERY good news is that my currently in-beta release of the app has fixed this issue, as we're switching over entirely to the mobile nations passport system, and that works for getting the images.

    I'm hoping to finish off a couple more tweaks to the app this week then we'll be releasing this update very soon!
    Laura Knotek likes this.
  25. peachy001's Avatar
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    #25  
    Nice one.
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