- 04-13-2011, 10:38 AM #1
I have a weird problem that I am wondering if anyone has any info on. My phone (HTC Surround) will not connect to the Wifi at work. It is not a hidden network. The phone sees the SSID, and I put in the correct password, but then it fails to connect. The super odd thing is that it did work find for about three days. Then one day, it dropped the connection, and I am unable to connect anymore. I can connect fine at home, and our IT director tells me they have not changed anything about the wireless here at work.
I am starting to wonder if I got a defective unit. The battery door squeaks, the wifi is picky, it lags, and yet everyone else just swears they have no lag whatsoever, it frequently wont connect to Bing or the Market, and it occasionally freezes up and has to have the battery pulled.
04-14-2011, 10:20 AM #5
- 228 Posts
So your phone connects to wifi at home, but not wifi at work? Before doing a hard reset, try finding other wifi hotspots and see if you can connect to them.
If you can connect to other wifi hotspots, then I'd say your IT director isn't a very good one...
- 04-14-2011, 12:14 PM #6
To back up your phone you sync it with the zune desktop client. You shouldn't have to do anything else when you reset it except hook it up to your PC and sync it again.
Here is the link about installing the Zune software. Once you plug your phone into your computer there should be an option to back-up and restore your phone.
Installing the Zune software | Windows Phone 7
- 04-14-2011, 01:14 PM #7
- 04-16-2011, 05:00 AM #11
I guess you'll need to do a hard reset first.
- All your contacts are normally synced through your Windows live account, so don't worry loosing them. After the reset, when you add your account, the phone will sync all of them, calenders and stuff.
- Yep, you need to remember all apps you have installed, you will loose these. You don't need to buy them again, onces you bought them, the are registered to your account and you can reinstall them on your phone as many times as you want. (not on a new phone)
- Pictures and video's are synced through Zune, so sync before you do the reset.
- You will loose also settings as the screensaver and background pictures...
- You'll need to make other settings as well, like region and stuff.
Yes, it's a little work, depending on how much you have on your phone. I did a reset yesterday and was all ready after an half hour.
If the hard reset didn't work...
So you say you could log in. Then the phone turned to "locked", which turns off wifi, and when you unloced it you couldn't reconnect. What timeframe was between it? It sounds more a Wifi AP issue then a phone issue. Especially because at your home it works fine.
Is your work at a big company? The bigger the company, the bigger the IT department, the bigger the IT problems.
Last edited by Kibosh; 04-16-2011 at 05:05 AM.
- 04-16-2011, 05:34 PM #12
Well, initially (when I first ot the phone), I logged in fine for a week. Then it dropped. The phone says it can still see the access point, and it is able to tell when I have the wrong password in. When I enter the correct password, it just tries and tries and gives up. That went on for weeks. Then, the other day, it randomly connected. It dropped upon going to sleep. It was only asleep for a couple of seconds, but long enough for the wifi to turn off. Now it won't connect again. It's a biggish company. Ntwo hundred or so employees, and the facility is about the size of two football fields.
I am interested to hear that you cannot reinstall paid for apps if you get a new phone. Does that mean if I take this phone in for a replacement, I lose everything?
- 04-17-2011, 04:26 PM #16