Exactly my thoughts. If they were just getting the iPhone and keeping the rest of their business the same they may have been ok, but they are twisting the whole business around. They killed the premier program, slashed their 30 day return policy to 14 days, raised their smartphone plan rates, and their customer service, which just 6 months ago was willing to do anything to keep me happy, now they are fighting me tooth and nail over a difference of 5 days on the return policy leaving me stuck with 2 nightmarish android phones.
If I owned Sprint stock, I would sell it. They just bet $20 billion to get a 3g version of the iPhone that isn't even a major upgrade from the previous one. That was a HUGE gamble.
In a way I wish them success, because I want to see a low-cost carrier stick it to the big guys. But I have a hard time believing this insanely huge investment will will ever pay off.
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Everyone has the iPhone now...so it won't bring in any new customers. Because of their newly lousy customer service and lousy phone selection I finally went in to ATT to compare plans. Surprise surprise...we will SAVE $20 a month at ATT on our 4 line family plan. Plus they actually have phones that aren't Android.
Once I offload these stupid EVO 3Ds I am going to suck up the ETF and get a WP7 phone from ATT. Hopefully at that point the mighty Titan will be there.
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