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  1. mihai.vladan's Avatar
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       #1  
    Hey guys,

    Ive upgraded my HTC Mozart to Mango about 3 weeks ago and after the update i keep getting some random / phantom data spikes . Everything works fine for 4-5 days ( 1-4Mb data usage per day ) and suddenly BOOM!! 80-140 mb in one day!! without doing anything that could account for that kind of traffic.

    For example yesterday i had a 79 mb usage, and the only thing that i did different was to look at someones photo albums form the people hub and make a soft reset because i keep having GPS problems ( the phone cant find my location when im at home ).

    I have everything turned off ( feedback , search for updates background App...etc ) except for email push and Chat witch are always on .Also I don't use that many live tiles .

    Unfortunately my Carrier doesn't offer a detailed data usage to prepaid customers , so i have no idea at what time this happened.

    Anyone else encountered this problem ?

    Thanks!
    Mihai
  2. selfcreation's Avatar
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    #2  
    First things first:

    WELCOME TO WP/WPCentral :D


    did you download some apps? some apps i think u can download apps up top 25MB without them telling u , u need to connect to WIFI.

    i know uploading pictures from FB can hurt too ( 1-2 MB a picture ) depending on quality and size......

    if you open up Attachments in E-mails (depending on the file ) ....

    i do about 1.5Gigs a month and i barely use the Internet. (mostly from E-mails , RSS feeds and app downloads)
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  3. mihai.vladan's Avatar
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    Quote Originally Posted by Se1fcr3ation View Post
    First things ffirst:

    WELCOME TO WP/WPCentral :D


    did you download some apps? some apps i think u can download apps up top 25MB without them telling u , u need to connect to WIFI.

    i know uploading pictures from FB can hurt too ( 1-2 MB a picture ) depending on quality and size......
    Hmm...i did downloaded 2 apps : "Bingle maps" and "Im a WP7 too " but they have ~7Mb in total and i installed them trough Zune not form the phone .
    Regarding the photo uploads ...none ( i have the upload to skydrive / facebook option disabled )
  4. selfcreation's Avatar
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    #4  
    this is the MOST recent info i could find on it.... do you happent o have YAHOO e-mail??

    Excessive phantom data usage - Microsoft Answers

    if u read in the comments there is allot of explanation and tips to lowering data .... just read on it ..

    hope it helps :)
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  5. #5  
    I have had the same problem since mango. I think its from all those damn apps running in the background. I keep my 3g off now unless I want to look at something.
  6. KingCrimson's Avatar
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    #6  
    Does Mango have a data cap monitor like ICS just came out with?
  7. Apoc's Avatar
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    #7  
    It's since the Mango update, haven't figured out what part of the update is doing the buffett eating of data. I've uninstalled every app I had on the phone and it was just the barebones OS, still was eating data. I've seen on a few comments from users on other sites, the fix was to reinstall in the Mango update, just haven't been home long enough to try it yet. Will let everyone know, once I do get it done and tested again.
  8. Apoc's Avatar
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    #8  
    Quote Originally Posted by KingCrimson View Post
    Does Mango have a data cap monitor like ICS just came out with?
    It's on the phone itself or option of downloading your carrier's app to monitor it.
  9. aubreyq's Avatar
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    #9  
    I have also noticed my data usage go up, based on the notification I get from my carrier (AT&T, I'm on the 200MB/mo. plan). I'm still going to give it another month or so, but my initial impression is my data usage went up after the Mango update, even though my day-to-day use of the phone has remained the same.
  10. palandri's Avatar
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    #10  
    It's not phantom data usage, something has to be eating it. I would guess it's an application you installed.
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  11. Apoc's Avatar
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    #11  
    Quote Originally Posted by palandri View Post
    It's not phantom data usage, something has to be eating it. I would guess it's an application you installed.
    I took every application off the phone, turned off all location based services, went to Background Task and turned everything off(which was nothing more, since I uninstalled every application). Game settings was never set to connect with Xbox LIVE. IE is not allowed to access my location. Maps was shut off and also not allowed to use my location. FB & Group Chat/Text was both kept off, just in case it used any type of Data. Music & Videos is not allowed to connect to Zune either. Only Tap screen to take a picture option is left on for camera usage. Search is not allowed to use Location, unless I manually turn it on. Feedback is disabled. Now I do notice that under the "Find My Phone" setting, I have neither options selected, but when I back out to the main screen, it shows "connected", but even before Mango, it didn't use up data like now. Still was trying to figure this out, before having to redo Mango.
  12. selfcreation's Avatar
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    #12  
    - opening People hub = data usage ( FB + twitter EVERY TIME some one updates )

    - Opening XBL HUB = data usage ( use to be bad with XLB extras , now its build into the hub. so it loads all ur XBL info every single time u click on XBL HUB )

    - Opening marketplace = data usage. (Uploads like 10 apps at a time , more than that requires more data to be loaded)

    - bing map = UGE DATA , ( every 5Km/ or miles it uploads another 5Km/5Miles of the map )

    - Bing search = UGE DATA ( it finds ALL the sites/maps / pictures related to your search )

    And obviously any other apps RSS , location base ( * WHO HAS WP7 * app PWNS ur data as much as BING MAP and MORE )

    and now that MS integrated MORE into does hubs its most likely what is using ur data.


    using 90% of the features on your phone will use data... 60% more iish sints MANGO )
    Last edited by Se1fcr3ation; 10-20-2011 at 01:45 PM.
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  13. jfa1's Avatar
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    #13  
    I dont have to worry about this as I have an unlimited data plan grandfathered in and thats one of many reasons why the iphone whatever is not in my future!
  14. Apoc's Avatar
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    #14  
    Se1fcr3ation- I've turned all of those options off and still something is sucking up data. I took the "People" hub and any type of "Live" tiles, that may cause data usage. So on the main screen I only had "Phone", "Messaging", "Mail"(which is manual sync only), "Calendar", "Calculator", "Settings", & "Pictures", nothing else, all of which are not "Live" tiles. I would turn "Data(3G)" on and just let it set there for a couple of minutes, then click "Data" off, sure enough, depending on the time I had it on, it sucked up more data.
  15. Apoc's Avatar
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    #15  
    Think I might just be better off doing a "hard" reset, then reinstalling Mango.
  16. Jay Bennett's Avatar
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    #16  
    Quote Originally Posted by FriendOrDafoe View Post
    I have had the same problem since mango. I think its from all those damn apps running in the background. I keep my 3g off now unless I want to look at something.
    Yes this is possibly part of it, for instance our app's background task will attempt to download approximately 69kb of data at most every 30 minutes (more likely every 45 minutes). If you have the phone on all day this is a maximum of about 3mb of data that could be downloaded in that day - assuming that each download attempt is successful. Of course if you happen to be in a WiFi area the background tasks will use that connection.
  17. palandri's Avatar
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    #17  
    Quote Originally Posted by Apoc View Post
    Think I might just be better off doing a "hard" reset, then reinstalling Mango.
    That's what I would do at this point.
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  18. mattpga's Avatar
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    #18  
    ive noticed a sudden jumpin data usage. from about 300mb a month to 96 in 2 days. cant explain it. always download over wifi, and Orange caps downloading to 20mb anyway, any apps/games over that will only download using wifi. I've turned everything off, which is a shame. Why have a smartphone if you have to lobotomise it.

    If anyone has found a cause or solution to the data muching please let me know.
  19. mattpga's Avatar
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    #19  
    Quote Originally Posted by Apoc View Post
    Think I might just be better off doing a "hard" reset, then reinstalling Mango.
    did you reinstall? has it made any difference?
  20. gentry33's Avatar
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    #20  
    Something peculiar has to be going on with some of these data consumption numbers. I'm 10 days away from the end of my billing cycle and I haven't used even 10% of my 2gb. I have 1/2 a dozen live tile apps that have mango upgrade. I get notifications from BBC News, play a gps based game frequently, open Twitter daily, occasional Foursquare, people hub, gmail, Weather channel during the day and usually on 3G with AT&T. Location is on, find my phone is connected, wi-fi networking on and feedback is on. I also have screen timeout set to never, not to mention 5 apps running in the background. I think something is wrong with your service or you are streaming too much music or video, those are the real data hogs.
  21. jimski's Avatar
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    #21  
    Four days away from month end and I am at 237MB, which is about where I have been every month for the past 8 months (250-300MB), with NoDo, Mango beta and now Mango. Have an unlimited plan, but I keep WiFi on 24/7 because the speed is better. I have WiFi at home and at the office, so most of the data is for background tasks or when I am out an about.

    For clarification, I have 2 push email accounts, another account that syncs every hour and a Yahoo account that syncs every 30 minutes. I have at least 10 live tile, several which have been updated to Mango, with flipping tiles. I have 5 background apps, none of which do anything more often than once every 30 minutes. I use Facebook and Twitter with the People hub. I have 180 apps/games installed and look for/update apps almost every day. So I don't know where your extra data usage is coming from, but in my case at least, there has been zero change with Mango.

    Sent from my HTC Surround using Board Express
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  22. rabit1's Avatar
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    #22  
    this is exactly why I have yearning for a way to COMPLETELY controlled which
    apps get to access the net and when. Also we REALLY need a way to get a report of how much bandwidth each APPs is eating...

    It is our phone, our batery, and our money we're paying for our ISP ... why can't we control what we own and we pay.

    please microsoft.. We used to (kind of) be able to do this with WM6..
    This is what I hate most by going the apple way.. too much controll.. less power to the users... We want control

    We want a way to set our static IPs, VPN, notification sounds, sideload apps.
    We want control!!!
  23. jfa1's Avatar
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    #23  
    I would unfortunately suspect that what you want will not happen anytime soon!
  24. mattpga's Avatar
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    #24  
    Right. I reinstalled mango at the weekend and have had no unexplained data munching so far. I can only speculate about the excess usage and have no evidence to point a finger at anything, but here is my list of suspects. I repeat this is all totally unfounded guesswork but these are the changes i have made:

    made sure i'm not connected to xbox, zune, and not logged into MSN Messenger. Facebook chat is off in the messaging hub. Apps that can run in the background that i have not reinstalled: accuweather, i'm a wp7, wpcentral (sorry) orange daily, guardian.

    I'm on a process of elimination appwise and have not yet found any particular cause for the data use, but it does seem to have stopped now.
  25. jimski's Avatar
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    #25  
    Quote Originally Posted by mattpga View Post
    Right. I reinstalled mango at the weekend and have had no unexplained data munching so far. I can only speculate about the excess usage and have no evidence to point a finger at anything, but here is my list of suspects. I repeat this is all totally unfounded guesswork but these are the changes i have made:

    made sure i'm not connected to xbox, zune, and not logged into MSN Messenger. Facebook chat is off in the messaging hub. Apps that can run in the background that i have not reinstalled: accuweather, i'm a wp7, wpcentral (sorry) orange daily, guardian.

    I'm on a process of elimination appwise and have not yet found any particular cause for the data use, but it does seem to have stopped now.
    Not trying to sound too cynical here, but at this point, why don't you just put your phone in a drawer and call it a day. Realize you are wanting to get to the bottom of your data snatching, but you have removed all the joy that is Windows Phone. Hope you can start using it again soon.

    Sent from my HTC Surround using Board Express
    Nokia Lumia 900 - OS: 7.10.8112.7 - Firmware: 2175.1002.8112.12084
    HTC Surround - OS: 7.10.8107.79 - Firmware: 2250.21.40500.502
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