| | 06-09-2012, 03:56 AM #5
Originally Posted by jfa1
For those of you are having the Exchange Server 2007 sync to HTC titan (any models) please read through. Finally, thank God it is working after spending 5 months to resolve this. By now someone would have figured it out but I want to post it as it might help everyone. These are the different permutations that I have tried, hopefully Microsoft would resolve this in their update patches.
IMPORTANT: Your password for both Hotmail and Exchange Server should be this format . It should contain only wild characters and letters only NO numeric. Example O@%%rdi^ and it should be 8 characters in length. Please do this before proceeding below. This is only applicable if your Exchange Server Admin has enforced this weird policy.
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a. You should RESET your HTC phone (any model). This is required to have all the old certificates flushed out and new ones to be imported. To do this, go to Settings>About>Reset your Phone (Backup all contacts, picturers etc). All your certificates should have VALID dates and NO EXPIRED certificates, please !
b. You should have a certificate based on all of the following. This is needed, else it won't work. Usually your Domain Administrator can help on this. See picture below
Note: Make sure you export all of them one by one. Regarding Personal certificates, you can enrol from your computer to the CA(certificate authority) on your domain controller. I repeat this, make sure you export all certificates path if possible(see picture above). If it is asking to put password also for personal certificates, please make it as '123'. Short and simple
c. Change your Hotmail Password or Yahoo Password or Gmail Password to the one you are using at your Office Exchange Server. Don't know why, but when I used to sync, I noticed my password length getting changed and the usual pop-up appearing that your settings are incorrect. Do this also, else it won't work.
d. Now configure your Hotmail, Yahoo or gmail on your HTC any model phone. Once done. E-mail the certificates you had done in the previous steps.
e. Open the e-mail certificates and it would ask whether you want to install. Install all of the certificates one by one.
f. Now configure your Exchange e-mail. Please ensure the setting this way.
• E-mail should be full FQDN (fully qualified domain name, in my example email@example.com)
• Password should be the one you logon either to your Outlook Web Access (Exchange Server)
• Domain should be the actual domain you logon on to the workstation. Your Techsupport can let you know this or easy way to find out is firstname.lastname@example.org. The one after '@' is your domain name you logon on to
• Username, should be only the Username without '@' in the option when prompted
• Server, usually the OWA webpage you logon onto. This is usually in this format mail.domain.com. This settings also can be provided by your System Administrator/Techsupport etc.
• All other settings as normal and Press 'Tick' to have the sync begin
Once you have done this, wait for few minutes and all your e-mails would start to populate. I have tested this after even few hours and all is good.
Without configuring Hotmail or Gmail or Yahoo account on your HTC model, download the certificates via the Internet explorer browser on HTC phone. Do this because sometimes, accounts gets mixed in their password and password prompts appear. After you have successfully installed all the certificates, and then configure the Exchange account via the Active Sync.
The account name what you create for your Exchange server should be different. It should read some other name i.e EXCHANGE OFFICE, Domain EXCHANGE, Domain EXG, MY EXG. It shouldn’t have the name of your domain as in domain simply.
Restart your Phone if the password prompts appear again and again. Also, try to sync from your Office Wifi (which is not necessary) but a try.
To check that it is actually syncing, Open your (OWA)web access e-mail i.e https://mail.domain.com. Once logged in. Go to options on the top right corner > Mobile devices. You would now see your Mobile devices synced and all other relevant details regarding your Phone synced and updated.
Try to go to https://www.testexchangeconnectivity.com and enter all the necessary details based on your exchange setup. I tried in Exchange ActiveSync and all connectivity tests showed fine.
Note: Please make sure under your IIS, under Exchange ActiveSync>Right Click Properties and see the main properties as shown below. It has to be Ignore Client Certificates. If it is set to Accept client certificates, then you would have the problem stating that you need to update your passwords every now and then on your Mobile Device.
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These are the various methods I saw to resolving this.
Let me know if you or anyone else is having the same problem. Thank GOD for his guidance on this.
Psh. If you want to see another place where I posted this steps with images, please click here Exchange Server 2007 Sync Problem with Windows Phone 7.5_