1. mattschwabby's Avatar
    So out of the blue today, I am no longer able to sync music with Zune and my WP7 running OS 7.10.7720.68. The last time I tried was a few days ago and it worked fine. Now, whenever I connect my phone to my computer the phone icon in the lower left hand corner of zune appears, but then when I click ANYTHING in zune (collection, phone, settings, music, etc.) the icon immediately disappears. My phone keeps charging. Anyone familiar with this problem? I have an HTC trophy. Is there a way I can set up my itunes to sync to my phone?
    12-10-2011 01:04 PM
  2. gerrymad's Avatar
    Try a different USB cable. I had one go bad and it acted this way.
    12-10-2011 01:10 PM
  3. propeller10's Avatar
    So out of the blue today, I am no longer able to sync music with Zune and my WP7 running OS 7.10.7720.68. The last time I tried was a few days ago and it worked fine. Now, whenever I connect my phone to my computer the phone icon in the lower left hand corner of zune appears, but then when I click ANYTHING in zune (collection, phone, settings, music, etc.) the icon immediately disappears. My phone keeps charging. Anyone familiar with this problem? I have an HTC trophy. Is there a way I can set up my itunes to sync to my phone?
    Go to settings>phone on zune and click on any tab that requires your phone to be connected. Do they show information about your phone?

    ex: when you click on reserved space tab does it show u the info?
    12-10-2011 01:14 PM
  4. mattschwabby's Avatar
    Go to settings>phone on zune and click on any tab that requires your phone to be connected. Do they show information about your phone?

    ex: when you click on reserved space tab does it show u the info?
    No. It says connect your phone for more info.
    12-10-2011 02:34 PM
  5. mattschwabby's Avatar
    Try a different USB cable. I had one go bad and it acted this way.
    I tried with both of my cables. Same behavior with each. The phone still charges, Zune just doesn't recognize it.
    12-10-2011 02:35 PM
  6. kmmcdonald's Avatar
    Is your Windows Live account still active? A while ago, mine expired due to lack of activity, and I could not sync to Zune.
    12-10-2011 10:33 PM
  7. gsquared's Avatar
    Same happened to me. Unfortunately I had to get a new phone as it was the mini-usb port that gave out.

    Luckily I had about 2 weeks worth of warranty left with AT&T and I didn't have any issue getting a replacement. Actually the new phone (Focus) had a cover for the usb port where the original did not.

    I would recommend trying to sync to Zune using a different PC before giving up.
    12-11-2011 08:15 AM
  8. palandri's Avatar
    ....I would recommend trying to sync to Zune using a different PC before giving up.
    +1 There could be a PC problem. Testing on another PC would help narrow the problem down.
    12-11-2011 08:41 AM
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