- 12-21-2011, 11:11 AM #1
I have decided to return my Titan. My wife keeps complaining about the bad phone quality on her end (I cant hear you, you sound muffled). I love the phone, but I am gonna wait it out till the Nokia N800 or 900 or whatever they announce arrives (hopefully on ATT). Im also heading overseas for 6 months soon, so no biggie not having a phone.
Anyways, what is their return policy (i got the 1 penny deal on black friday), and also renewed my contract that day. Will me returning my phone put me back up for renewal without an upgrade fee? Should I bring my old phone to the store with me to re-activate it?
- 12-21-2011, 02:59 PM #2
I believe the answer to your questions are yes...
You should get your upgrade eligibilty back, but always "inspect what you expect"--call in to customer care to double check that the contract dates did revert back to where they were...
If you are committed to returning your handset, do a hard reset on it, put your sim back in your original phone, and then head to the store--no "reactivation" is necessary--that is the beauty of GSM...
If there are any ATT employees out there, feel free to correct any errors in my answer...
- 12-21-2011, 03:10 PM #3
Yes, DONT FORGET TO WIPE THE PHONE. Lol. I got a "feature" phone years ago, before my first smartphone (Palm Treo running WinMo). Well, it had cloud photo storage. Needless to say, there was pictures preloaded on it and I gaurentee the young lady who owned the phone would not have approved those type of pictures remaining on a returned phone! Lol. Of course I was never informed it was a used phone, but whatever. However, I think contacts, emails and addresses are far more important not to have in the wrong hands.
12-21-2011, 06:12 PM #5
- 17 Posts
Why don't you take it back to your carriers' store and get them to have a look.
12-21-2011, 07:19 PM #6
- 90 Posts
- 12-21-2011, 07:39 PM #7
- 12-22-2011, 09:51 PM #8
Carriers like T-Mobile love to constantly change their rate plans and upgrade you just because it's "more minutes for same price" without telling you resulting in a contract renewal. Sprint was known for this back in the early 2000's. If you changed your phone number, they renewed your contract without telling you.
So whatever you do, make sure you make sure they give you your upgrade eligibility back and stuff...
- 12-26-2011, 12:53 PM #9