1. skillit0's Avatar
    Hi I got a htc arrive not to long ago. I force upgraded to mango. I have chevron unlocked the phone as I am a new developer. My computer crashed and I had a backup I had to put on a new hdd.


    Now I have everything back up but evertime I try to connect to zune it says that:

    "Connection Error, Can't connect to your phone. Disconnect it, restart it, then try reconnecting again."

    I have tried that and I have tried reinstalling zune. The backup I had contained some setting but mostly just files i needed.

    Anybody have any ideas?
    12-31-2011 12:55 PM
  2. jfa1's Avatar
    There was a new Zune EULA about threee weeks ago or more and you have to accept it Did you do that before your HDD carshed?
    12-31-2011 05:47 PM
  3. skillit0's Avatar
    I don't think so. I hadn't used the Zune software in awhile since I was just programming

    Sent from my T7575 using Board Express
    01-01-2012 10:35 AM
  4. jimski's Avatar
    Did you completely uninstall/reinstall Zune (deleting the directory) when you reinstalled. Something probably stuck in there.

    Sent from my HTC Surround using Board Express
    01-01-2012 12:31 PM
  5. skillit0's Avatar
    i did not delete the directory tho ive reinstalled several times, im at work now but ill do that when i get home and reply
    01-01-2012 08:36 PM
  6. Reflexx's Avatar
    I'm actually experiencing the same issue with my old Focus. I also forced Mango on it a little while back. I wonder if it caused an issue.
    01-02-2012 01:17 AM
  7. jfa1's Avatar
    That should not make any difference. This was strictly a zune thing.
    01-02-2012 10:12 AM
  8. skillit0's Avatar
    tried uninstalling, deleting folder, then restarting and reinstalling, still same problem. I thought is was the windows phone support tool, so i installed that to still same thing zune says cant connect and to disconnect and restart device
    01-02-2012 12:50 PM
  9. Reflexx's Avatar
    I don't know if it's a Zune thing. The same Zune syncs with my Titan just fine.
    01-02-2012 01:36 PM
  10. skillit0's Avatar
    I'm trying not 2 reset my phone since I no longer have backups on computer but I guess that is the next step..., does anyone know how tht affects paid apps?

    Sent from my T7575 using Board Express
    01-02-2012 10:26 PM
  11. palandri's Avatar
    I'm trying not 2 reset my phone since I no longer have backups on computer but I guess that is the next step..., does anyone know how tht affects paid apps?

    Sent from my T7575 using Board Express
    You can download them again as long as you use the same windows live ID.
    01-02-2012 10:31 PM
  12. gerrymad's Avatar
    Hi I got a htc arrive not to long ago. I force upgraded to mango. I have chevron unlocked the phone as I am a new developer. My computer crashed and I had a backup I had to put on a new hdd.


    Now I have everything back up but evertime I try to connect to zune it says that:

    "Connection Error, Can't connect to your phone. Disconnect it, restart it, then try reconnecting again."

    I have tried that and I have tried reinstalling zune. The backup I had contained some setting but mostly just files i needed.

    Anybody have any ideas?
    Did you try a different cable?
    01-02-2012 11:56 PM
  13. skillit0's Avatar
    I have not tried a different cable but I will do that first b4 I try resetting the phone

    Sent from my T7575 using Board Express
    01-03-2012 07:03 AM
  14. Reflexx's Avatar
    I haven't had a chance to test this, but you can try to see if it works.

    Error
    skillit0 likes this.
    01-03-2012 02:24 PM
  15. skillit0's Avatar
    I tried resetting my phone yesterday and that did not work. I saw the last post today and tried that and it works.
    01-04-2012 09:25 AM
  16. Reflexx's Avatar
    Woo hoo! Good to hear skillt0.
    01-04-2012 10:44 AM
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