- 01-08-2012, 05:24 PM #1
I've been reading WPCentral for a while, and the single reason that I decided to start posting is what I am about to describe.
I have been reading about the bias against WP7 by the carrier sales reps, and have been appalled. There is no reason for them to so blatantly attack a fantastic product
My father, who I just hooked up with my old HD7 (Which I loved and he is now very happy with) was shopping for accessories at a local staples, was approached by a sales rep, and they asked him if he needed help. He told them that he was looking for a bluetooth headset and then they asked him what phone he had. He then said that he had the HTC HD7 Windows Phone. In a gesture of arrogance, the rep loudly and obnoxiously exclaimed "Ohh? You have a Windows Phone?" and proceeded to laugh with the other reps. They then tried to sell him on an Android phone, and the crappy midrange LG they were trying to sell him lagged so bad that they couldn't even demo it. He was able to show them the smoothness of the software, which they decry so much. This arrogance by the carrier reps and the negative perception that they are spreading is killing WP7 sales right from the start. They're shunning devices and relegating them to the dark corners where nobody looks, and sometimes fail to even include a working model. This is deplorable, and Microsoft had better act quickly to stop this.
One week later, I took my father to a Target a few towns over. He wandered off in his own direction, and I overhead him talking to another carrier rep about accessories. He pulled out his HD7 and the rep said "Windows Phone? Those are so outdated" He then tried to sell him on an Android phone, just like the other one.
I, and many others have been thrilled with WP7, it is, what I feel, the single best thing that has happend to Microsoft's mobile initiatives, and possibly, the mobile market as a whole. This reboot has prompted more innovation in the market as a whole.
But if the "mean" carriers are going to gang up on Windows Phone at the main point of sale-the retail environment, then there will be serious problems.
Just like WPtattletale has done, we need to expose these actions by the carriers for what they are.
When people see me with my Radar, they are impressed by the fluidity and usability, saying things like "Wow there's now lag". If only the Android fanbois staffing the carriers knew.
Sorry for the long rant, but this has been bothering many of us lately
- 01-08-2012, 05:37 PM #2
Well now that MS is going to pay reps to sell their phones maybe they will talk about them in a little better light. It still won't change what is going to sell though no matter how hard a carrier/rep pushes one phone or how much they make per phone. It will still be the same thing people buying iphones and androids because that is what they use and know.
- 01-08-2012, 07:01 PM #4
- 01-08-2012, 07:26 PM #5
- 01-08-2012, 08:15 PM #7
- 01-08-2012, 09:01 PM #8
The main people who don't know what they want are the ones upgrading from a feature phone. This happens to be MS's target market right now. So carrier recommendations are a pretty big deal when it comes to WP.
- 01-08-2012, 09:26 PM #12
- 01-08-2012, 09:54 PM #13
01-08-2012, 10:04 PM #14
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Also, a high end Windows Phone is not the same thing as a high end Android device. The relatively low requirements of the OS allow high end windows phones to be built with better materials (see Lumia 800). It's not about including raw power which the OS can't use and doesn't need.
- 01-08-2012, 11:12 PM #15
- 01-08-2012, 11:12 PM #16
2. Cutting into someone else's market share is more difficult that getting a customer that hasn't' already committed to another ecosystem.
3. If MS didn't really care, they wouldn't be in the game at all and would only stay with royalties. It's not like it's easy or cheap for them.
- 01-08-2012, 11:17 PM #17
- 01-08-2012, 11:19 PM #18
Most regular consumers are looking for bang for buck. They want something inexpensive but will still give them the smartphone experience.
That is how Android has gained so much success. Most consumers didn't end up getting the high end Android phones that they saw in commercials. They got something affordable. Something under $100 with a 2 yr contract. What they liked about Android was that it was the same OS that they saw on the expensive phones, but at an affordable price.
So I do agree that MS does need to have some expensive hero phones. I think the Titan (and soon the 900) are good for that. And after the big marketing push, consumers may walk into a store and see those cool phones and also see that there are budget alternatives running software that looks the same as the ones on the cool phones. But the big difference between WP and Android will be that even the WP budget phones run buttery smooth and fast.
- 01-09-2012, 12:05 AM #19
- 01-09-2012, 12:09 AM #20
If anything, it's important for there to be at least one higher-spec WP phone so that people see that it's a real contender, and not just some "budget" OS.
- 01-09-2012, 12:26 AM #21
- 01-09-2012, 09:17 AM #22
- 01-09-2012, 11:11 AM #24
It's funny cause I walked into an AT&T store the other day to talk about internet options and while I was there I asked if they had the HTC Titan. The rep raved over the phone and Windows phones and said that most of the people in that store agreed that in a few years it would be an iOS and Windows Phone market and Android was going to become a niche market.
So, I guess it goes both ways.
- 01-09-2012, 11:23 AM #25