- 01-19-2012, 03:40 PM #1
Just got off the phone with a Telus rep here in Canada. I was asking him about the Lumia 800, which is about to release. He tried very hard to convince me that the Galaxy II was a better phone than the Lumia 800 - faster, more features, more eco-friendly(!!), more user friendly.
I asked if he'd ever used a Windows phone. He said yes. I asked which model. He couldn't remember. I asked if it had a stylus. He said yes. And a start menu.
And people wonder why WinPho isn't doing so well.
- 01-19-2012, 04:04 PM #5
Yes, I did tell him he didn't know what Windows Phone is, and he shouldn't advise clients until he's tried it.
I'm sure he couldn't give a rat's posterior about what I thought.
The trouble is, we had a long discussion about how their plans work, and now that I know he is willing to spin complete BS, I'm going to have to call another Telus rep to make sure he wasn't completely blowing smoke.
01-19-2012, 04:11 PM #6
- 302 Posts
Then ask the supervisor for the information, or ask him to refer you to a competent rep.
Might sound harsh, but it'll get the job done ;)
- 01-21-2012, 01:57 PM #8
My opinion is they bully people into getting what they want to sell instead of what the customer wants, so bully back! Escalate it! Maybe they'll cut you a deal! E.g.: an old coworker received a cold-call from his landline/internet provider offering their new broadband tv service. When he informed them he was happy with the tv service he had from a competitor, they inquired about his programming package and then told him how much he could save on his monthly bill by switching. (about $15) He promptly called his current provider and told them about it. Their exact response: "ok, done. Your bill is now $xx ($15 less) per month." Squeaky wheel gets the grease! :D