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  1. KarateDad's Avatar
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       #1  
    I went with my wife into an AT&T store, with the intention of upgrading my wife to a new WP, the only question was, which one? Well, the first rep we had starts by trying to talk us out of buying a Windows Phone, saying they are buggy, and there are a lot of problems with email and attachments. When I am insistent, he does finally walk us over to where they have them, all 3 of them.

    Then they tag in another sales guy, who comes over and is telling my wife how great android is, and she should really consider an Android phone. I pipe up that she already has an Android phone, and hates. Then he starts in on how that's (Samsung Galaxy Captivate) is an older OS, and the new ones are much better. I stop him, and tell him we are not interested in an android, and want a windows phone, she just needs to decide which one.

    So, I ask the sales guy when they are getting in any Nokia phones, and he tells me he doesn't know, but that they will be running Android too. That's when I lost my cool, and told him he was an idoit, and walked out of the store.

    Why in the world would you take someone who comes to your store telling you they want to buy someone, and try to talk them out of it. He should have just taken my money and been happy with the sale. If I hadn't been so well informed, and insistent, we could have easily walked out of the store with a new android phone.

    Microsoft has got to figure out a way to incentivize the sales people to sell their stuff. I like the promo they did with TMO sales people, where they gave the top sales guy of WP's some big prize. They should do more of that. And they need to get some MS people into the stores to evangelize to the sales people.

    btw, we are waiting for the Lumia 910, and we are BOTH upgrading, and I sure as heck won't be giving my money to that AT&T store. I'll probably drive down to the MS store around March 19 :)
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  2. speedtouch's Avatar
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    #2  
    Good gosh. What a depressing story. "Oh yeah, the new Nokia phones will be running Android." *rolls eyes* Geez.
    Lumia 635
  3. cedarlog's Avatar
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    #3  



    ignorant sales reps
    aubreyq and Residing like this.
  4. palandri's Avatar
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    #4  
    I avoid the stores. I learned a while ago to always pay full price and an get unbranded/unlocked phone and go on a 30 day and out contract.

    I am also going to get a couple of Nokia 910's. I am sure it will be an import. I get it from one of the reputable online stores like, MobiltCityOnline, NewEgg, Amazon, eBay...etc.. whoever has the better price at the time.
    Last edited by palandri; 02-04-2012 at 12:55 PM.
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  5. #5  
    Nokia running android. Wow. He should be fired. A guy that uninformed obviously has no interest in being good at his job.
  6. palandri's Avatar
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    #6  
    Quote Originally Posted by freestaterocker View Post
    Nokia running android. Wow. He should be fired. A guy that uninformed obviously has no interest in being good at his job.
    I am surprised he didn't say Symbian^4. :D
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  7. Major's Avatar
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    #7  
    Quote Originally Posted by palandri View Post
    I am surprised he didn't say Symbian^4. :D
    Probably doesn't even know what Symbian is.
  8. JamesDax3's Avatar
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    #8  
    You should seriously consider finding out who the regional manager is and sending him an email and cc de la Vega and Belfiore.
  9. dtboos's Avatar
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    #9  
    I'm just glad there are two Microsoft Stores within 15 minutes of my house. I hate carrier stores with a passion.

    Went in yesterday and preordered two Lumia 900's.



    and I'd also second this:
    Quote Originally Posted by JamesDax3 View Post
    You should seriously consider finding out who the regional manager is and sending him an email and cc de la Vega and Belfiore.
  10. Shark87's Avatar
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    #10  
    I get that Google/At&t/whoever might give employees incentives for selling Androids, but why in the world would they (employees) take it to the point where they are losing a customer trying to sell them one. Afterall they do still get a commission for selling a phone don't they?
  11. ninjaap's Avatar
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    #11  
    Quote Originally Posted by Shark87 View Post
    I get that Google/At&t/whoever might give employees incentives for selling Androids, but why in the world would they (employees) take it to the point where they are losing a customer trying to sell them one. Afterall they do still get a commission for selling a phone don't they?
    They're consumers like you and I, but the worst kind: Fandroids.

    Like palandri, I have learned to avoid stores and have done my phone shopping via online (mostly Amazon and Ebay). Besides the fact you avoid idiots, you usually get a better price, because they always undercut carrier pricing.
    palandri likes this.
  12. thed's Avatar
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    #12  
    I can understand the reps steering undecided people towards Android, since that's what they know. But I'll never understand trying to steer someone who comes in intending to make a purchase and who already knows what they want. Do they know anything about sales at all?
    snowmutt and tissotti like this.
  13. threed61's Avatar
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    #13  
    Quote Originally Posted by ninjaap View Post
    They're consumers like you and I, but the worst kind: Fandroids.

    Like palandri, I have learned to avoid stores and have done my phone shopping via online (mostly Amazon and Ebay). Besides the fact you avoid idiots, you usually get a better price, because they always undercut carrier pricing.
    I've always found AT&T stores push iPhones at you, VZW stores love to push Android.
  14. 1jaxstate1's Avatar
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    #14  
    You ever think that they, maybe for one minute, thought that the phone they were trying to sell you was better.

    Take off your tinfoil hats people.
    Sent from my Galaxy S II
    Goodbye Dooley! You will NOT be missed!:@
    Bring back the WeeeeeBeeeeaaarrrr
  15. Big Supes's Avatar
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    #15  
    Quote Originally Posted by 1jaxstate1 View Post
    You ever think that they, maybe for one minute, thought that the phone they were trying to sell you was better.

    Take off your tinfoil hats people.
    Sent from my Galaxy S II
    I'm not following. Better according to who exactly?

    BTW, "KarateDad"... Best. Name. Ever! :D
    Google - "Don't be evil. . . much!"
    jaded skies likes this.
  16. 1jaxstate1's Avatar
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    #16  
    According to the person who was selling the phone.
    Quote Originally Posted by Big Supes View Post
    I'm not following. Better according to who exactly?

    BTW, "KarateDad"... Best. Name. Ever! :D


    Sent from my Galaxy S II
    Goodbye Dooley! You will NOT be missed!:@
    Bring back the WeeeeeBeeeeaaarrrr
  17. Desdemona's Avatar
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    #17  
    Well, its a whole different case in Australia. Currently, there are no carriers selling any WP7's, but when they were, it was almost crazy the way they were treating the brand. I remember going into an optus store (then selling Omnia 7), and asked the rep about the phone. I was planning to buy one, and I could see it in a display behind him, but when asked - He told me they dont stock any!. I pointed it out to him, and he looked shocked to see that phone!. Mumbled something about it having arrived just a day back or something, and immediately started talking about the great android phones which had just rolled in.
    Lesson learnt, I finally got my Omnia 7 off Mobicity.
    665: Neighbour of the Beast \m/
  18. Big Supes's Avatar
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    #18  
    Quote Originally Posted by 1jaxstate1 View Post
    According to the person who was selling the phone.



    Sent from my Galaxy S II
    Exactly... and "The customer is always right". ;)

    Considering KarateDad and his wife knew what they wanted, this is like arguing with a waiter who's hellbent on you ordering the cheeseburger when you've clearly stated that you've had the burger and you prefer the steak.

    Good on KarateDad for telling them to stick it and walking out.

    Sent from my HD7 T9292 using Board Express
    Google - "Don't be evil. . . much!"
  19. MannLou's Avatar
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    #19  
    When I went to get my Titan in the store they were ignorant of the phone's details and when it was supposed to arrive. I realized that they're just not on the radar for these guys. I think over time this will change but we have to be concerned about how these folks push people towards certain brands. I hate that.

    Sent from my kick-*** TITAN using Board Express
    jaded skies likes this.
  20. speedfreak228's Avatar
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    #20  
    my cousin just went into at&t to purchase his first wp7 phone, an HTC titan. The sales rep tried to talk him into buying an iPhone 4s.
  21. scottcraft's Avatar
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    #21  
    Quote Originally Posted by palandri View Post
    I avoid the stores. I learned a while ago to always pay full price and an get unbranded/unlocked phone and go on a 30 day and out contract.

    I am also going to get a couple of Nokia 910's. I am sure it will be an import. I get it from one of the reputable online stores like, MobiltCityOnline, NewEgg, Amazon, eBay...etc.. whoever has the better price at the time.
    Slightly off-topic, but what are the advantages of paying full retail and staying off contract? Seems like unless you want to switch carriers you aren't gaining much?
  22. palandri's Avatar
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    #22  
    Quote Originally Posted by scottcraft View Post
    Slightly off-topic, but what are the advantages of paying full retail and staying off contract? Seems like unless you want to switch carriers you aren't gaining much?
    It's an individual decision. If you're happy staying on contract and getting a discounted phone, so be it.

    I have two phones, one for work and a personal phone. I have an unbranded/unlocked Nokia N8 and an unbranded/unlocked HTC Trophy.

    If you get an unbranded phone, you don't get the carrier bloatware. Updates are normally quicker since they don't need carrier approval.T-Mobile gives you a discounted rate if you buy the phone outright. AT&T does not. If economics demand it, I can put my AT&T phone number on vacation for $5 a month.

    I use an AT&T pay as you go SIM card on my work phone. I rarely talk on it and i buy 200 TEXT messages for $4.99 a month and 100MB of data for $15.00 a month, so the phone basically cost me $20 a month. If I go to a different employer and they have phones, I can dump either phone immediately, being on a 30 day and out contract..
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    aubreyq likes this.
  23. scottcraft's Avatar
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    #23  
    Quote Originally Posted by palandri View Post
    It's an individual decision. If you're happy staying on contract and getting a discounted phone, so be it.

    I have two phones, one for work and a personal phone. I have an unbranded/unlocked Nokia N8 and an unbranded/unlocked HTC Trophy.

    If you get an unbranded phone, you don't get the carrier bloatware. Updates are normally quicker since they don't need carrier approval.T-Mobile gives you a discounted rate if you buy the phone outright. AT&T does not. If economics demand it, I can put my AT&T phone number on vacation for $5 a month.

    I use an AT&T pay as you go SIM card on my work phone. I rarely talk on it and i buy 200 TEXT messages for $4.99 a month and 100MB of data for $15.00 a month, so the phone basically cost me $20 a month. If I go to a different employer and they have phones, I can dump either phone immediately, being on a 30 day and out contract..
    Gotcha. I wouldn't mind being out of a contract, but the only carrier that can really do better than my current plan is T-Mobile, and according to their coverage map I would have poor service, especially data.
  24. speedtouch's Avatar
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    #24  
    Quote Originally Posted by scottcraft View Post
    Gotcha. I wouldn't mind being out of a contract, but the only carrier that can really do better than my current plan is T-Mobile, and according to their coverage map I would have poor service, especially data.
    Well, consider some of the other smaller carriers who piggyback on Sprint/Verizon/AT&T networks. Like Ting, or Boost Mobile, or Virgin Mobile. But if you're wanting to stay with WP7, none of them would work unfortunately.

    There a two big advantages I see with being off-contract.

    1. Absolute carrier freedom. Give any carrier the finger at any time for any reason. Then move to another carrier.

    2. The ability to pick and choose the phone you want and *not* be stuck with it for two years. Who in the heck wants to be stuck with any smartphone for two years? It's painful to even think about. So, buy a phone outright, activate it, use it until you want another one. Get a new phone and sell the old one. You won't be out too much money on the first phone, really. And, the big thing is you always have the phone you want.
    Lumia 635
  25. palandri's Avatar
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    #25  
    Quote Originally Posted by speedtouch View Post
    ....2. The ability to pick and choose the phone you want and *not* be stuck with it for two years. Who in the heck wants to be stuck with any smartphone for two years? It's painful to even think about. So, buy a phone outright, activate it, use it until you want another one. Get a new phone and sell the old one. You won't be out too much money on the first phone, really. And, the big thing is you always have the phone you want.
    That's an important one that I missed. One year old phone that are taken care of sell easily on eBay.
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