02-09-2012 10:44 PM
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  1. KarateDad's Avatar
    I went with my wife into an AT&T store, with the intention of upgrading my wife to a new WP, the only question was, which one? Well, the first rep we had starts by trying to talk us out of buying a Windows Phone, saying they are buggy, and there are a lot of problems with email and attachments. When I am insistent, he does finally walk us over to where they have them, all 3 of them.

    Then they tag in another sales guy, who comes over and is telling my wife how great android is, and she should really consider an Android phone. I pipe up that she already has an Android phone, and hates. Then he starts in on how that's (Samsung Galaxy Captivate) is an older OS, and the new ones are much better. I stop him, and tell him we are not interested in an android, and want a windows phone, she just needs to decide which one.

    So, I ask the sales guy when they are getting in any Nokia phones, and he tells me he doesn't know, but that they will be running Android too. That's when I lost my cool, and told him he was an idoit, and walked out of the store.

    Why in the world would you take someone who comes to your store telling you they want to buy someone, and try to talk them out of it. He should have just taken my money and been happy with the sale. If I hadn't been so well informed, and insistent, we could have easily walked out of the store with a new android phone.

    Microsoft has got to figure out a way to incentivize the sales people to sell their stuff. I like the promo they did with TMO sales people, where they gave the top sales guy of WP's some big prize. They should do more of that. And they need to get some MS people into the stores to evangelize to the sales people.

    btw, we are waiting for the Lumia 910, and we are BOTH upgrading, and I sure as heck won't be giving my money to that AT&T store. I'll probably drive down to the MS store around March 19 :)
    02-04-2012 09:33 AM
  2. speedtouch's Avatar
    Good gosh. What a depressing story. "Oh yeah, the new Nokia phones will be running Android." *rolls eyes* Geez.
    snowmutt, aubreyq and jaded skies like this.
    02-04-2012 09:57 AM
  3. cedarlog's Avatar



    ignorant sales reps
    aubreyq and Residing like this.
    02-04-2012 10:10 AM
  4. palandri's Avatar
    I avoid the stores. I learned a while ago to always pay full price and an get unbranded/unlocked phone and go on a 30 day and out contract.

    I am also going to get a couple of Nokia 910's. I am sure it will be an import. I get it from one of the reputable online stores like, MobiltCityOnline, NewEgg, Amazon, eBay...etc.. whoever has the better price at the time.
    Last edited by palandri; 02-04-2012 at 12:55 PM.
    02-04-2012 10:37 AM
  5. freestaterocker's Avatar
    Nokia running android. Wow. He should be fired. A guy that uninformed obviously has no interest in being good at his job.
    02-04-2012 10:56 AM
  6. palandri's Avatar
    Nokia running android. Wow. He should be fired. A guy that uninformed obviously has no interest in being good at his job.
    I am surprised he didn't say Symbian^4. :D
    02-04-2012 10:58 AM
  7. Major's Avatar
    I am surprised he didn't say Symbian^4. :D
    Probably doesn't even know what Symbian is.
    palandri, snowmutt, jalb and 1 others like this.
    02-04-2012 11:25 AM
  8. JamesDax's Avatar
    You should seriously consider finding out who the regional manager is and sending him an email and cc de la Vega and Belfiore.
    snowmutt, kevm14, jalb and 2 others like this.
    02-04-2012 11:45 AM
  9. dtboos's Avatar
    I'm just glad there are two Microsoft Stores within 15 minutes of my house. I hate carrier stores with a passion.

    Went in yesterday and preordered two Lumia 900's.



    and I'd also second this:
    You should seriously consider finding out who the regional manager is and sending him an email and cc de la Vega and Belfiore.
    02-04-2012 12:14 PM
  10. Shark87's Avatar
    I get that Google/At&t/whoever might give employees incentives for selling Androids, but why in the world would they (employees) take it to the point where they are losing a customer trying to sell them one. Afterall they do still get a commission for selling a phone don't they?
    02-04-2012 12:23 PM
  11. ninjaap's Avatar
    I get that Google/At&t/whoever might give employees incentives for selling Androids, but why in the world would they (employees) take it to the point where they are losing a customer trying to sell them one. Afterall they do still get a commission for selling a phone don't they?
    They're consumers like you and I, but the worst kind: Fandroids.

    Like palandri, I have learned to avoid stores and have done my phone shopping via online (mostly Amazon and Ebay). Besides the fact you avoid idiots, you usually get a better price, because they always undercut carrier pricing.
    palandri likes this.
    02-04-2012 12:40 PM
  12. thed's Avatar
    I can understand the reps steering undecided people towards Android, since that's what they know. But I'll never understand trying to steer someone who comes in intending to make a purchase and who already knows what they want. Do they know anything about sales at all?
    tissotti and snowmutt like this.
    02-04-2012 12:47 PM
  13. threed61's Avatar
    They're consumers like you and I, but the worst kind: Fandroids.

    Like palandri, I have learned to avoid stores and have done my phone shopping via online (mostly Amazon and Ebay). Besides the fact you avoid idiots, you usually get a better price, because they always undercut carrier pricing.
    I've always found AT&T stores push iPhones at you, VZW stores love to push Android.
    02-04-2012 03:54 PM
  14. 1jaxstate1's Avatar
    You ever think that they, maybe for one minute, thought that the phone they were trying to sell you was better.

    Take off your tinfoil hats people.
    Sent from my Galaxy S II
    02-04-2012 04:55 PM
  15. Big Supes's Avatar
    You ever think that they, maybe for one minute, thought that the phone they were trying to sell you was better.

    Take off your tinfoil hats people.
    Sent from my Galaxy S II
    I'm not following. Better according to who exactly?

    BTW, "KarateDad"... Best. Name. Ever! :D
    jaded skies likes this.
    02-04-2012 05:02 PM
  16. 1jaxstate1's Avatar
    According to the person who was selling the phone.
    I'm not following. Better according to who exactly?

    BTW, "KarateDad"... Best. Name. Ever! :D


    Sent from my Galaxy S II
    02-04-2012 05:28 PM
  17. Desdemona's Avatar
    Well, its a whole different case in Australia. Currently, there are no carriers selling any WP7's, but when they were, it was almost crazy the way they were treating the brand. I remember going into an optus store (then selling Omnia 7), and asked the rep about the phone. I was planning to buy one, and I could see it in a display behind him, but when asked - He told me they dont stock any!. I pointed it out to him, and he looked shocked to see that phone!. Mumbled something about it having arrived just a day back or something, and immediately started talking about the great android phones which had just rolled in.
    Lesson learnt, I finally got my Omnia 7 off Mobicity.
    02-04-2012 05:32 PM
  18. Big Supes's Avatar
    According to the person who was selling the phone.



    Sent from my Galaxy S II
    Exactly... and "The customer is always right". ;)

    Considering KarateDad and his wife knew what they wanted, this is like arguing with a waiter who's hellbent on you ordering the cheeseburger when you've clearly stated that you've had the burger and you prefer the steak.

    Good on KarateDad for telling them to stick it and walking out.

    Sent from my HD7 T9292 using Board Express
    02-04-2012 05:56 PM
  19. MannLou's Avatar
    When I went to get my Titan in the store they were ignorant of the phone's details and when it was supposed to arrive. I realized that they're just not on the radar for these guys. I think over time this will change but we have to be concerned about how these folks push people towards certain brands. I hate that.

    Sent from my kick-*** TITAN using Board Express
    jaded skies likes this.
    02-04-2012 06:00 PM
  20. speedfreak228's Avatar
    my cousin just went into at&t to purchase his first wp7 phone, an HTC titan. The sales rep tried to talk him into buying an iPhone 4s.
    02-04-2012 06:24 PM
  21. scottcraft's Avatar
    I avoid the stores. I learned a while ago to always pay full price and an get unbranded/unlocked phone and go on a 30 day and out contract.

    I am also going to get a couple of Nokia 910's. I am sure it will be an import. I get it from one of the reputable online stores like, MobiltCityOnline, NewEgg, Amazon, eBay...etc.. whoever has the better price at the time.
    Slightly off-topic, but what are the advantages of paying full retail and staying off contract? Seems like unless you want to switch carriers you aren't gaining much?
    02-04-2012 06:24 PM
  22. palandri's Avatar
    Slightly off-topic, but what are the advantages of paying full retail and staying off contract? Seems like unless you want to switch carriers you aren't gaining much?
    It's an individual decision. If you're happy staying on contract and getting a discounted phone, so be it.

    I have two phones, one for work and a personal phone. I have an unbranded/unlocked Nokia N8 and an unbranded/unlocked HTC Trophy.

    If you get an unbranded phone, you don't get the carrier bloatware. Updates are normally quicker since they don't need carrier approval.T-Mobile gives you a discounted rate if you buy the phone outright. AT&T does not. If economics demand it, I can put my AT&T phone number on vacation for $5 a month.

    I use an AT&T pay as you go SIM card on my work phone. I rarely talk on it and i buy 200 TEXT messages for $4.99 a month and 100MB of data for $15.00 a month, so the phone basically cost me $20 a month. If I go to a different employer and they have phones, I can dump either phone immediately, being on a 30 day and out contract..
    aubreyq likes this.
    02-04-2012 07:11 PM
  23. scottcraft's Avatar
    It's an individual decision. If you're happy staying on contract and getting a discounted phone, so be it.

    I have two phones, one for work and a personal phone. I have an unbranded/unlocked Nokia N8 and an unbranded/unlocked HTC Trophy.

    If you get an unbranded phone, you don't get the carrier bloatware. Updates are normally quicker since they don't need carrier approval.T-Mobile gives you a discounted rate if you buy the phone outright. AT&T does not. If economics demand it, I can put my AT&T phone number on vacation for $5 a month.

    I use an AT&T pay as you go SIM card on my work phone. I rarely talk on it and i buy 200 TEXT messages for $4.99 a month and 100MB of data for $15.00 a month, so the phone basically cost me $20 a month. If I go to a different employer and they have phones, I can dump either phone immediately, being on a 30 day and out contract..
    Gotcha. I wouldn't mind being out of a contract, but the only carrier that can really do better than my current plan is T-Mobile, and according to their coverage map I would have poor service, especially data.
    02-04-2012 08:01 PM
  24. speedtouch's Avatar
    Gotcha. I wouldn't mind being out of a contract, but the only carrier that can really do better than my current plan is T-Mobile, and according to their coverage map I would have poor service, especially data.
    Well, consider some of the other smaller carriers who piggyback on Sprint/Verizon/AT&T networks. Like Ting, or Boost Mobile, or Virgin Mobile. But if you're wanting to stay with WP7, none of them would work unfortunately.

    There a two big advantages I see with being off-contract.

    1. Absolute carrier freedom. Give any carrier the finger at any time for any reason. Then move to another carrier.

    2. The ability to pick and choose the phone you want and *not* be stuck with it for two years. Who in the heck wants to be stuck with any smartphone for two years? It's painful to even think about. So, buy a phone outright, activate it, use it until you want another one. Get a new phone and sell the old one. You won't be out too much money on the first phone, really. And, the big thing is you always have the phone you want.
    palandri, aubreyq and jaded skies like this.
    02-04-2012 08:12 PM
  25. palandri's Avatar
    ....2. The ability to pick and choose the phone you want and *not* be stuck with it for two years. Who in the heck wants to be stuck with any smartphone for two years? It's painful to even think about. So, buy a phone outright, activate it, use it until you want another one. Get a new phone and sell the old one. You won't be out too much money on the first phone, really. And, the big thing is you always have the phone you want.
    That's an important one that I missed. One year old phone that are taken care of sell easily on eBay.
    02-04-2012 08:19 PM
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