One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

Get ready for beta!

Halo Wars 2 Blitz: Game modes, beginner's tips, and more

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one


Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio


'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 6 of 6
  1. Pronk's Avatar

    745 Posts
    Global Posts
    812 Global Posts
    Morning all,

    A friend of mine has just bought her first WP phone - a Lumia 710. However, she's having some grief with it and I can't help her out as she's using the Zune software and I have a Mac so use WP Connector. I've cut and pasted the problem she's having below - has anyone got any idea what the problem might be here?

    "I basically connected phone to computer for the first time last night, downloaded Zune software and set up. Two issues I'm not sure if are related: It won't link my phone only guest sync and takes me back to start screen to add phone name and check for updates before not changing relationship and doesn't give me any new pages or setting options. And it will show all my media (only mp3s I'm trying to add) in the collections but I drag and drop to sync with phone and nothing, right click to sync. Still nothing. It's less than 6gb of unprotected mp3s not video or photos and it will not sync, automatically or manually. Any ideas??"

    Thanks in advance!
  2. TheWeeBear's Avatar
    Retired Moderator

    5,293 Posts
    Global Posts
    5,295 Global Posts
    Hi Pronk, there's a thread about this problem in the Zune forum, it seems forgetting the phone worked for some but not others.

    Jay also said he reset his phone worked. It seems a bit drastic but it's never happened to me so not sure about fixes.

    Others tried this and had no success as mentioned in the thread below.

    Change Sync Relationship - Microsoft Answers

    Hopefully someone will be along soon that has actually successfully changed the relationship.
  3. Pronk's Avatar

    745 Posts
    Global Posts
    812 Global Posts
    Brilliant - cheers. I'll pass that on and hopefully it'll get sorted!
  4. TheWeeBear's Avatar
    Retired Moderator

    5,293 Posts
    Global Posts
    5,295 Global Posts
    I wish her well Pronk, it seems straightforward for some but not for others, hope she has things the easy way. :)
  5. Jay Bennett's Avatar
    Resident Developer

    1,073 Posts
    I'd suggest she goes into Zune's settings and to "my devices" or whatever it's called (sorry no copy of Zune in front of me to check!) If a device is showing up there she should tell Zune to 'forget' it, then restart the PC. There's a chance this fixes the issue as what I think has happened is Zune has gone to set up a full relationship with the device and hit an error, so it syncs with the phone as a guest but has a "phantom" sync relationship set up which is preventing a new one being created.

    This is a guess I'll be honest, as I haven't encountered it myself, but let us know how she gets on

    Edit: Oh, and make sure she is using the cable which came with the Lumia 710 and not some other one, bad USB cables cause all kinds of **** with Zune...
  6. blackhawk7188's Avatar

    85 Posts
    Global Posts
    96 Global Posts
    When I am at work I am a guest but it lets me sync my HD7 since my home pc is where it is linked to. Its weird. Is the memory possibly maxed out or converting the mp3 files for fit?

Posting Permissions