1. ScubaSteve1219's Avatar
    my phone just stopped turning on. it sometimes turns itself on occasionally, but never gets passed the "Samsung" screen. any suggestions, of like a hard reset or something? nothing seems to work.

    i'm using a Samsung Focus with Mango, by the way
    04-21-2012 08:00 PM
  2. socialcarpet's Avatar
    Try a battery pull first.

    Open the back, remove the battery for 5-10 seconds then re-insert it and try starting the phone again.

    A hard reset will erase your data, so I would not recommend that except as a last resort if your data is backed up.

    Here's how to do a hard reset on your Focus, if it comes to that:

    *REMEMBER THIS WILL ERASE YOUR PHONE AND RESTORE IT TO FACTORY SETTINGS*

    1. Press and hold the Camera, Volume Down, and Power buttons simultaneously.
    2. Release Power when the phone vibrates, but continue to hold down Camera and Volume Down.
    3. Release Camera and Volume Down when the format prompt is displayed on screen.
    4. Press Windows key.
    5. Press Windows key again to confirm the hard reset.
    04-21-2012 08:55 PM
  3. canesfan625's Avatar
    my phone just stopped turning on. it sometimes turns itself on occasionally, but never gets passed the "Samsung" screen. any suggestions, of like a hard reset or something? nothing seems to work.

    i'm using a Samsung Focus with Mango, by the way
    before you jump the gun and start resetting things can you clarify what you mean by never gets passed the samsung screen. Does it turn off or just sit there?
    04-21-2012 08:56 PM
  4. DA DSGN's Avatar
    I am having the same issue, any luck on this?
    06-26-2012 07:57 AM
  5. selfcreation's Avatar
    trouble shooting 101:

    - Did you guys drop water on your phone or Phone in water?
    - Did you drop the Phone on the ground? ( physical damage? )
    - Are you sure its not just your battery not charging? (make sure you plug it in a good 10min)
    - Check the USB connection (for charging) make sure its not broken ( plug n phone )
    - Did you try a different charger?
    - Did you recently Download an APP right before this started happening?
    - Did you remove or ADD a SD card?

    if you said yes to any of this go here: UH OH! I broke my phone!!:
    Last edited by Se1fcr3ation; 06-26-2012 at 08:39 AM.
    06-26-2012 08:33 AM
  6. bear_lx's Avatar
    battery could be bad too... it may show it charging, but wont actually hold a charge... try a different battery and see if that works as well.. that would be my first step
    06-26-2012 10:10 AM
  7. bernardjclark's Avatar
    I had the same issue but now my phone is entirely dead.

    I didn't drop it or damage it in any way. One minute it was working fine, the next it started to turn itself off.

    Sometimes the power off screen would appear even though I hadn't pressed the power button, other times the phone would power off instead of timing-out and locking.

    For a while I could get it to power on if I was persistent enough (taking the battery out several times) then it would only power on as far as the Samsung logo before shutting off. Now: nada.

    I've tried all manner of different chargers and two different batteries.

    I can't perform any kind of reset because the phone won't turn on at all.
    10-23-2012 12:00 AM
  8. SteelSteve's Avatar
    Had similar problems not long ago with my 710. The only fix was to perform a hard reset, simply pulling the battery did not work. No problems since.
    10-23-2012 07:30 AM
  9. megan foxen freeman's Avatar
    My phone suddenly came up with sad face :( I've turned it off then on no change and my battery is overheating i've only had my phone 2 months and its new so i don't know why its doing this also my phone is a huawei ascend w1 blue can you help me in any way.
    06-29-2013 02:59 PM
  10. saha88's Avatar
    Fantastic, it works well with my 920 phone. It is working fine now. I appreciate...
    07-11-2013 12:18 PM
  11. Oterow's Avatar
    I had the same thing happen to my Samsung Focus /Mango. Just up and died on my mid-call, tried different charges/batteries no go I recived the same results as the OP. Luckily this is when I decided to finally let WP7.5 go and move over to the WP8 world with my shiny new Lumia 920. Been a whole new world since.
    07-11-2013 12:37 PM
  12. DBDev's Avatar
    You could try a soft reset, hold down the power button down for 10 seconds.
    07-12-2013 07:38 AM
  13. Jojelyn Bautista's Avatar
    my SAMSUNG Galaxy Grand Duos does not turn on or even charge after just playing a game with it. I'm really worried :(
    08-24-2013 02:23 AM
  14. Jojelyn Bautista's Avatar
    Can I try this in my Samsung Galaxy Grand Duos?
    08-24-2013 02:26 AM
  15. broar94's Avatar
    What? Are you aware that youre in windows phone forum? As far as I know, Samsung galaxy duos is a android device..

    Sent from my Nexus 7 using WPCentral Forums mobile app
    WanderingTraveler likes this.
    08-24-2013 11:02 AM
  16. gollum18's Avatar
    Can I try this in my Samsung Galaxy Grand Duos?
    That would be an android device, try android central or xda.

    Sent from the stars...
    WanderingTraveler likes this.
    08-24-2013 08:37 PM
  17. kevinhall's Avatar
    Please dear don't do anything with your phone if you don't know what do you going to do? Please visit customer service center. They can help to solve your problem.
    09-05-2013 01:29 AM
  18. negative1ne's Avatar
    I had a problem with my phone (WP 7.5 optimus),

    It froze when charging. Then all day it kept resetting over and over.

    Finally, I tried recharging it, and the battery wouldn't charge.


    I ended up buying a new battery, and am now seeing if that fixed the issue.
    It appears ok now. Even though I bought the phone new, it was actually
    old stock (2 years old), so the battery was probably discharging, and wasn't
    going to last long.

    The battery was pretty expensive (half the cost of the phone), but I might return it,
    and get a few back ups off amazon. The only problem is that those batteries might
    be old also. It's hard to tell.

    Getting a new battery is probably the first step.

    later
    -1
    09-13-2013 04:27 PM
  19. Megan19899663's Avatar
    my phone just stopped turning on. it sometimes turns itself on occasionally, but never gets passed the "Samsung" screen. any suggestions, of like a hard reset or something? nothing seems to work.

    i'm using a Samsung Focus with Mango, by the way
    11-25-2015 09:09 AM
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