Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

Let Kodi cut your cord

You should be using Kodi for Windows 10

Leader of the pack

HP's Spectre x360 15 just might be the best all-around laptop

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 4 of 4
  1. thinktank24's Avatar
    Member

    Posts
    6 Posts
    Global Posts
    5 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    Hi Guys
    Because i have a lumia 710 and then because of fault I got a replacement. This meant that 2 lumia phones were showing in my account in Windows Phone marketplace. I read a thread that says just to delete phone then if you want to add that phone again simply go to the settings on the phone and select 'find my phone'.
    However, firstly when i deleted my phone, both phones disappeared from my windows phone account. And despite repeatedly selected 'find my phone' It is not appearing on my account online. I can still sign in as normal on Window Phone but i have no phone on account and no history etc. but i have tried everything to get my phone re - added but to no avail. I am able to install apps from marketplace on my phone and thought by doing this, it would make my phone show up in my account, but no. PLz help me get my phone back onto my account in Windows Phone thanks. And no i dont want to restore my phone to factory settings if possible.

    Cheers .
  2. JD Miles's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Quote Originally Posted by thinktank24 View Post
    Hi Guys
    Because i have a lumia 710 and then because of fault I got a replacement. This meant that 2 lumia phones were showing in my account in Windows Phone marketplace. I read a thread that says just to delete phone then if you want to add that phone again simply go to the settings on the phone and select 'find my phone'.
    However, firstly when i deleted my phone, both phones disappeared from my windows phone account. And despite repeatedly selected 'find my phone' It is not appearing on my account online. I can still sign in as normal on Window Phone but i have no phone on account and no history etc. but i have tried everything to get my phone re - added but to no avail. I am able to install apps from marketplace on my phone and thought by doing this, it would make my phone show up in my account, but no. PLz help me get my phone back onto my account in Windows Phone thanks. And no i dont want to restore my phone to factory settings if possible.

    Cheers .
    I think if you will plug your phone into your computer with Zune open and make sure you sign in with your Windows live ID that you can fix this by clicking on settings top right of the zune screen beside the help selection also BEFORE you do this that you need to click on summary upper left of the first screen in zune this will then take you to a screen where you can name/rename your phone I am not positive but I believe by nameing your phone it will re-appear Also on the initial sync screen it should have a picture of a phone stating the last time it was synced. Notice there may be scroll arrows just below the phone rendering try clicking on these arrows if they are present as this will toggle you between phones you have assigned names to. I hope this works for you, as I say I believe you can solve this by going to settings and summary on your Zune screen while the phone is plugged into your computer and I believe it needs to be the same computer you used when you first set up your phone.
  3. thinktank24's Avatar
    Member

    Posts
    6 Posts
    Global Posts
    5 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    Hi JD Miles

    Yes i have followed your instructions and renamed my phone in zune. Everything works fine in Zune, it shows my phone and syncs properly etc. THe problem is that it still isnt showing up in Windows Phone.com. This is where i deleted this phone. I didnt delete it on Zune. So still stuck, and there doesnt seem to be a way of talking to the gurus on Windows Phone. They just refer you to forums to resolve any issues. So i am still stuck. Dont know why it is so difficult to add a phone to my account. And yes my account is still active in Windows phone.com its just that i do not have a phone on my account. Very frustrating.
  4. thed's Avatar
    Member

    Posts
    993 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    I've never heard of a problem like this, but you might want to try tweeting @WinPhoneSupport. Maybe they can help.

    https://twitter.com/WinPhoneSupport

Posting Permissions