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  1. SouthpawJosh's Avatar

    65 Posts
    I have a work e-mail account through an Exchange server. When I check my e-mails on my desktop and mark my messages as read, and throughout the day do the same thing and it syncs regularly, then I go to my phone, and while it has current e-mails, it doesn't mark that I've read them. This happens in my inbox, as well as sub-folders that have rules designating e-mails to those folders directly.

    Other than manually marking them as read, is there something I'm missing? I checked the sync settings on my phone (Lumia 900) and didn't see anything. Other than that I know we changed/updated our e-mail server, but I updated that information to the best of my knowledge.
  2. cenit's Avatar

    5 Posts
    Same problem here, using a Lumia 920. My emails often are not marked as read on the server even if I have read them on my phone.
  3. RN50's Avatar

    109 Posts
    Global Posts
    219 Global Posts
    Have you tried pressing the refresh button after you have read your emails?

    Mine wasn't marking it as read until i started pressing refresh.
  4. cenit's Avatar

    5 Posts
    Quote Originally Posted by RN50 View Post
    Have you tried pressing the refresh button after you have read your emails?

    Mine wasn't marking it as read until i started pressing refresh.
    yes pressing refresh works the way it is supposed, but coming from an iPhone where it was not required I always forgot that.
    Also, if I move the message to another folder, sometimes forcing refresh moves the message also on the server but still does not mark it as read...
  5. jdawgvandyk's Avatar

    1 Posts
    I'm having the same problem, quite annoying - and have not found a way around it either. I mean if I open the mail on my WP8 then move to another folder on my exchange server the mail items should be marked read, however they are still marked unread in outlook.

    Sorry all I will still search!
  6. cenit's Avatar

    5 Posts
    @jdawgvandyk: A workaround is to read the email, sync the account then move the email to the new folder. Very slow procedure, btw...
    Also, the problem arises when deleting emails: the email in the trash is marked as unread on the server (both and

    Bad implementation of Exchange ActiveSync from the creator itself... :(
  7. ousooner314's Avatar

    155 Posts
    Global Posts
    157 Global Posts
    It's the most inconvenient syncing implementation I've seen compared to other mobile platforms. Every other platform automatically syncs changes made on the device back to the server. I've created a feature suggestion on the uservoice forum suggesting they fix this. Feel free to vote if interested - Two-way full email sync.
  8. xpxp2002's Avatar

    36 Posts
    I've been trying to get this fixed for years, as it has been an issue since at least as far back as Windows Mobile 6 and WP7. I still don't understand how with thousands of Microsoft employees using this OS, nobody has noticed this huge nuisance of an issue. Consider voting to have this fixed: Fix unread state for moved/deleted emails. – Feature Suggestions for Windows Phone-

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