1. onedrummer2401's Avatar
    So, in addition to my phone crashing all over the place, I've now run into year another problem. Whenever I connect my phone to Zune the phone restarts itself, over and over again. I've tried it on different computers and I can't get it to fix itself. The fact that I can't use the cable pull trick to work without the phone restarting is driving me crazy.
    01-30-2013 07:19 PM
  2. Laura Knotek's Avatar
    Which device do you have?
    01-30-2013 07:20 PM
  3. onedrummer2401's Avatar
    Lumia 900.
    01-30-2013 09:05 PM
  4. Laura Knotek's Avatar
    That is odd. I have the same device, and mine never restarts when I connect it to the PC.

    What version of Windows are you running?

    Are you connecting it to a USB port on the front or back of the PC?
    01-30-2013 09:13 PM
  5. onedrummer2401's Avatar
    Front of the tower. I'm running Windows 7, but it's only started doing this recently. If I have it connected to the computer it's fine. However if Zune is open it restarts the phone over and over.
    01-30-2013 11:50 PM
  6. HeyCori's Avatar
    Is there another computer in the house or a friend's computer you can use? If the phone doesn't restart then at least you'll know the 900 isn't the problem.
    01-31-2013 09:35 AM
  7. bawboh86's Avatar
    Also, try the ports in the back. The front ports don't always pull enough power, and it may not be causing the issue until the software hits it and it starts trying to communicate through the USB port.
    Laura Knotek likes this.
    01-31-2013 10:10 AM
  8. tgp's Avatar
    So, in addition to my phone crashing all over the place, I've now run into year another problem. Whenever I connect my phone to Zune the phone restarts itself, over and over again. I've tried it on different computers and I can't get it to fix itself. The fact that I can't use the cable pull trick to work without the phone restarting is driving me crazy.
    Are you by chance pulling the USB cable? The trick requires disconnecting your PC from the Internet by pulling the ethernet cable from your computer, or disabling wifi if it's online wirelessly.
    01-31-2013 12:00 PM
  9. TitanChandu's Avatar
    I had this random restart problem and finally traced it down to bad apps, see if you installed any apps in the recent past and delete them and see how your phone works.
    wifi keep alive was one of the culprits.
    hope this helps.
    onedrummer2401 likes this.
    01-31-2013 02:33 PM
  10. onedrummer2401's Avatar
    Aha! I do have keep alive yet rarely use it. I'll try that. And I have tried it on a second computer. I don't know what the USB pull is, but I was just recently forcing the 7.8 update and turning on/off my internet. The phone still restarted with both situations though.

    Edit: Thank you! Haven't had a single restart yet since I uninstalled it!
    Last edited by onedrummer2401; 02-03-2013 at 12:13 AM.
    01-31-2013 05:00 PM

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