We made some changes

Our new forums are here!

Saving money on data

Mint SIM is the perfect way to get cheap data in the U.S.

Don't count Windows Phone out just yet

Dead? Psh. Here are 5 reasons to stick with Windows 10 Mobile

VPN vs. Proxy

The difference between a proxy and a VPN

Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 7 of 7
  1. mikeeemm's Avatar
    Member

    Posts
    142 Posts
    Global Posts
    144 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    After further research I was able to find that there was an update for Windows Phone 7 users experiencing their virtual keyboard disappearing while typing. This was made available in January of this year. I understand that you are experiencing this issue and that you areusing the original Samsung Focus. Your device shows that it is up to date presently, because it is in fact up to date. The upgrade that was released in January was for the Samsung Focus Flash and Samsung Focus S. At this time A software fix is not available for the other affected devices. It has been suggested that when experiencing the virtual keyboard issue. You will need to tap the desired text field and this will bring up the virtual keyboard again. I do apologize for any misunderstanding regarding the update that you viewed. If an available upgrade is released from the manufacturer and software developer becomes available, You will receive a notification toyour phone.

    DaMarra Marjean

    This is after i was told an update was released on 4/12

    I am sorry to hear that you are encountering issues with your Samsung Focus as well as issues updating the software. I will be happy to assistyou. I have reviewed the information that you provided regarding a softwareupdate for your Samsung Focus. According to what I show in my system thelast available update became available on 4/9/12 and was for the VirtualKeyboard disappearing. I have also taken the time to check the manufacturer's website to verify that there has not been an available update since. If this is the upgrade that you are attempting to update to I have provided some instructions for a successful download.

    So from the looks of it everyone will have to do it manually if you havent already received it, maybe if we get enough emails sent out to them they will release it.

    This is the email that i reply to AT&T Email Customer Care for Wireless <icare3@amcustomercare.att-mail.com>
  2. gsquared's Avatar
    Member

    Posts
    1,368 Posts
    Global Posts
    1,374 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    You really expect a carrier to know every detail about a two year old device? You may want to lower your expectations of others a bit.
  3. mikeeemm's Avatar
    Member

    Posts
    142 Posts
    Global Posts
    144 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    I also asked about receiving 7.8 and they told me to contact samsung directly
  4. mikeeemm's Avatar
    Member

    Posts
    142 Posts
    Global Posts
    144 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #4  
    If I can't ask my carrier who should I ask? I'm not being a smart *** just curious.
  5. Catholic Tech Geek's Avatar
    Developer

    Posts
    130 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    Let's face it: (most of) the people working for AT&T in the support department have no clue as to how the windows phone update process (actually) works and this reflects poorly on the company's reputation. AT&T needs to better educate those who work for them and be more honest about the status of software updates. I shouldn't have to revert to alternative methods (like debranding the phone and then rebranding it) in order to install software updates for devices on their network (although I also blame Microsoft for allowing the carriers to not push out updates in a timely manner).
  6. mikeeemm's Avatar
    Member

    Posts
    142 Posts
    Global Posts
    144 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #6  
    i spoke with samsung and there is no update and they dont see anything being released soon.
  7. Javier Alvarado Quesada's Avatar
    Member

    Posts
    1 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    Use seveneighter i have the focus i917 with 7.8

Similar Threads

  1. FS: Interop-unlocked Samsung Focus i917
    By Thuoudo in forum Marketplace Archive
    Replies: 4
    Last Post: 08-27-2012, 02:30 AM
  2. samsung focus flash locks up on incoming txt's
    By mikevideos in forum Windows Phone 7
    Replies: 5
    Last Post: 06-10-2012, 06:18 PM
  3. Replies: 10
    Last Post: 01-26-2012, 04:12 PM
  4. Restored Focus to 7004, now Zune says it's up to date
    By ryude in forum Windows Phone 7
    Replies: 29
    Last Post: 09-27-2011, 04:24 PM
  5. Samsung Focus NOW app always plays jingle on start
    By jimthesaint in forum Samsung Focus
    Replies: 2
    Last Post: 02-14-2011, 06:43 PM

Posting Permissions

";