Backup always fails

[JediTWang]

I don't see any issue, but where does one manually initiate a back-up for everything?
It seems possible to do it within "apps+settings", but not in "text messages" or "photos+videos".
Unless that manual back-up in "apps+settings" is the manual back-up for everything?

*UPDATE*
Okay so it's remaining paused @96% for me too, but only for "apps+settings" (unless that section backs-up everything?)
Well that's lame, hopefully automatic back-ups aren't routinely failing & it's only related to manual back-ups!?

*UPDATE*2
Okay it seems like it may've completed successfully, still, it's a bit "laggy", hopefully it's improved.
How do we verify that it has backed-up 100% correctly?

 

[book1245]

That backup screen tells you when the last backup was done. Mine is telling me two weeks ago

 

[JediTWang]

"That backup screen tells you when the last backup was done. Mine is telling me two weeks ago "

Hmm, that's a little too infrequent. More importantly, how do we verify a 100% successful bu?
Do we do that by doing a factory/hard-reset, restoring the bu, & then checking that everything's as we recall?
Surely there's a better approach than that...

 

[Ashish Gupta888]

I too have same issue. I had a chat with MS helpdesk and they could not figure out the root cause :-(

 

[jomargon]

That backup screen tells you when the last backup was done. Mine is telling me two weeks ago

Same as my phone. I was able to do a backup after updating the phone to 8.1 . Then it started failing.

 

[Squatting Hen]

Ugh. Mine fails too at 96%. Crap. I have to change phones too. My mic is not working properly (or the noise blocking part) as people can't hear me unless I blow in the top noise blocking sensor. Speaker and bluetooth work fine.

 

[Squatting Hen]

Got a replacement phone. I did not restore from backup, and this new phone, on 8.1, also hangs at 96%. I guess backup is not working properly on 8.1 preview.

 

[Link Kadeshi]

Well, isn't that just prime. At least I find out it's not just my phone. Lumia 925, by-the-by.

 

[Ebuka Allison]

Wow , weird. I've done the full clone phone thing on 8.1, it works

 

[book1245]

A user named SwimSwim had been getting this issue as well, and recommended deleting the backup that was stored and manually backup up. I deleted my backup, started a manual synch, but got the same error message. However, I saw on the "manage backups" page that the same amount of space that had been used before on OneDrive was again there. I turned my WiFi back on (I had been keeping it off due to the WiFi-reboot issue many have been experiencing), tried a manual backup, and it went through! "Last backed up 5 minutes ago"

Now this isn't anything certain, so don't delete your backup unless you're sure you want to try this, but it did work for me. Thank you SwimSwim!

 

[jomargon]

A user named SwimSwim had been getting this issue as well, and recommended deleting the backup that was stored and manually backup up. I deleted my backup, started a manual synch, but got the same error message. However, I saw on the "manage backups" page that the same amount of space that had been used before on OneDrive was again there. I turned my WiFi back on (I had been keeping it off due to the WiFi-reboot issue many have been experiencing), tried a manual backup, and it went through! "Last backed up 5 minutes ago"

Now this isn't anything certain, so don't delete your backup unless you're sure you want to try this, but it did work for me. Thank you SwimSwim!

I did this right away after reading the comments on WPCentral's WP8.1 backup article and it did fix my phone's backup problem! Finally!

 

[fardream]

Tried the delete backup, doesn't help. Lumia 925 on T mobile. Also my live tiles don't work.

 

[Paolo Cardelli]

Mine still always fails 96%.
It's the only bug I have with DP...

 

[Squatting Hen]

Just curious, for anyone this is working for, do you have any blank/empty tiles on your start screen?

 

[Jeffrey McLean]

I had the same problem where it would get to the 96% and then fail. I tried changing the lock screen image, but that didn't work. I then deleted the backup and was able to do a manual backup. I then tried a manual backup a second time, and it also worked. Both times it paused for a while at the 96%.

 

[Paolo Cardelli]

Found a possible Solution, here: http://forums.windowscentral.com/wi...83634-possible-solution-wp8-1-lumia-bugs.html

Worked for me at least.

 

[bigbmc26]

Bumping this thread to see if anyone else has continued to experience this problem, or if anyone has found a solution. My phone is still telling me that I haven't backed up since last Monday. My backup process will get to 100% before giving me the "There was a problem backing up your settings" error message.

​I'm still having this problem

Edit: deleting the existing backup worked for me...

 

[commo]

Had the same issue. I turned off backups, deleted the backups, rebooted and manually backed it up. It worked for me. Make sure your connected to Wi-Fi.

 

[dby2011]

I have a Lumia 822- I tried everything. Deleted start screen picture, changed lock screesn pic to a basic low rez pic, deleted backup through the phone, manually deleted backups by logging into Onedrive on my PC, and rebooted phone. It always fails at 96%. I am having issues with my music and wanted to do a hard reset and wont do right now I guess. Any other suggestions? I am wondering is it is an app that is causing it to crash- maybe an older app that is not compatible with the backup.

 

[chezm]

Having same issue, fails at 96%...1020 Rogers