- 11-03-2012, 06:48 PM #1
I can see album art for the albums I've copied over to my HTC 8X but theres no art work showing on the lock screen (just grey) and no images on the Music + Video app.
Is there something that needs to be done to the mp3 files? They are all tagged + a Folder.jpg image in the root. (Display fine in Windows Media Player)
- 11-06-2012, 12:38 AM #2
Sam phone and same problem here. Love the phone but the music player is shocking. Missing artwork on some albums even though I know it's there and just a grey picture in the background and lock screen. Nothing wrong with the way I've tagged my files up as I've been doing it for years with no problems on any device. What's the deal?
Slightly off topic but how the **** do you jump to a certain point in a song? I can't figure it out. It just skips track or fast forwards.
- 11-06-2012, 01:17 AM #3
You're both using embedded album art? I'm not sure if folder.jpg works, but using Mp3tag to add cover images to my MP3s has never failed.
You can always try disabling Zune/Xbox from syncing to see if it is incorrectly tagging your music.
- 11-06-2012, 12:26 PM #8
So, I decided to try the software that lets you sync with itunes. Same problem. Grrr. Any ideas?
- 11-06-2012, 01:00 PM #9
Ok, the plot thickens. I managed to get a picture saved as folder.jpg in a different albums folder. transferred it over and still nothing. Pretty sure that it shouldnt be this hard for a phone to display dynamic artwork like its supposed to. Sick of the grey background and grey lockscreen. I must be missing something obvious here.
- 11-06-2012, 01:17 PM #10
This is really weird. So, I've been sat here for about 45 minutes trying to get this to work and I gave up. Then I started browsing through my phone and all of a sudden most of my albums now have the dynamic artwork. What the ****?
So, after 3 days of playing music its decided to download the correct artwork? What? lol
No idea why or how but glad its working. Not all albums are doing it but my music collection is pretty obscure so I can forgive it.
- 11-06-2012, 01:43 PM #11
So, turns out its still crap. Some artists have the wrong picture behind them. Some dont have anything behind them and the damn phone keeps breaking up my albums into seperate albums.
For example. Masta Ace Incorporated - Slaughtahouse has been split. Three tracks have been put in as Masta Ace - Slaughtahouse (Parental Advisory).
Altern-8 - Full On Mask Hysteria has had half the album moved into Altern 8 - Full On Mask Hysteria.
Why the **** is it splitting my albums up and changing all the tags around. Its driving me crazy!!!!!
- 11-06-2012, 04:38 PM #14
I am OCD when it comes to tagging my music. All of my albums are tagged in the same way with the correct info. I've got about 600 albums all properly tagged and organized.
I watched the phone change it with my own eyes. Once I drag my Altern-8 album over the phone displays it correctly. Then it connects to xbox music and changes the info. It takes some tracks and renames the artist as Altern 8. It does this with a Jurrassic 5 album too. Its hit and miss. A Dubstep artist called Seven has the artwork and bio of some lame pop singer also called Seven lol.
Why could they do it so that if you turn off the xbox music connection then it would just blow up the track artwork for the background image.
Also, have you figured out a way to jump to a certain part of the track yet, without using fast forward. I cant believe you cant just jump to a time in a song. Must be possible, surely?
- 11-06-2012, 07:01 PM #15
If you have OCD with music tagging, turn off any sync with Xbox Music. I similarly micromanage my music and I've got sync with "Zune" turned off on my Windows Phone 7. You'll unfortunately lose the artist backgrounds, but I didn't mind that considering I have some embarrassingly wrong artists showing up. Sucky, but in the name of "ease-of-use", the people like us always lose out.
- 11-07-2012, 12:55 PM #16
Nobody seems to have replied to me at all regarding the ability to jump to a certain point in a song. Is that not possible?
11-11-2012, 11:43 AM #17
- 2 Posts
I am having a similar problem, but I have a Lumia 920, so I am not quite sure what to do, or how to go about fixing it. I tried syncing with xbox music, that didn't work. It it does show the artists for some bands like Green Day, but other bands its the bland and boring gray.
11-11-2012, 02:39 PM #22
- 21 Posts
Here's what I got after messing with my Lumia 920. The album art seems to download at random intervals. Xbox Music will download album art if they are missing if ALL the songs matched with album on the store. I really mean ALL the song. The store should download the artwork if it recognize your album. Search for your album on the store and it should say "In Collection."
The artist artwork is a bit tricky. It seems to download those at random interval too sometime not even work. The only way to force it is to download something by the same artist from the store. The artist artwork will come with it. Try the 30 days xbox music pass. Some artist artwork download almost immediately without forcing them to. I tried all ID3.x and they all seem to be supported. What's interesting is that even if Xbox Music download the album art and recognize your album, it doesn't guarantee that the artist artwork will come. There seem to be some kind of linking between your library and Xbox music. Without artist artwork and the "in store arrow" smart DJ will not work.
11-12-2012, 08:26 AM #24
- 21 Posts
I got this from support
" Ok, this is a common issue, what you need to do is sync your phone to your PC and the metadata will update a few hours after syncing. It is a bug we are having at the moment with the Xbox music, the technical team are working on it."
11-12-2012, 11:34 AM #25
- 29 Posts
Same problem with messed up tags here as soon as I enable the option to download additional meta data from xbox music. This is quite disappointing and makes me wonder how this could have slipped by Microsoft. Now we are left with gray livetiles, backgrounds and lockscreens.
Some other important information for Mac users:
- if you would like to use Apple Lossless audio on your device you are apparently out of luck: Tough it may seem as if the device syncs ALAC files flawlessly, you will notice thta the file size on the device is much smaller. There is obviously some transcoding in the background - however I can't tell to which format but the size of 1 minute of audio seems to equal 1 MB.
- even if you correctly embedded album artwork into the files (as opposed to the iTunes way of storing it elsewhere), those covers will only get transfered to the device during a second sync and after restarting both iTunes and the connector app. That means to get your music onto the phone as it should be, you need one sync for the music itself, restart both apps and sync again, this time obviously faster, and now the artwork should appear on the device.
If your library doesn't live in the standard user folder be sure to grant access to your music folder (see file menu). So, if you get crashes or failed syncs add your folder - the app doesn't inform you about you those issues and leaves you guessing. The reason for this requirement are limitations with sandboxing for app store distributed apps.
Overall this feels quite amateurish and I'm not sure if Microsoft is interested in improving the experience on a Mac at all.
I really like the device and the OS but those issues are major to me.