About two years ago, I walked into an AT&T store to buy the newly-launched Samsung Focus. I was so disappointed with the customer service experience that I walked right out. I ended up purchasing it from another store, where the sales associate was much more helpful, didn't try to steer me towards an Android or iPhone and even had a bit of knowledge about WP7.
Back in April, I had a fantastic buying experience for the Lumia 900 when I was purchased at the Madison Square store and was helped by a fellow WP enthusiast (we even had a little competition going about who knew more about the platform) - one of the best buying experience of my life!
(In between these buying experiences, I've done a lot of prodding about how ATT handles WP
Let's share our experiences of buying WP8 in ATT stores. Are they living up to their preferred carrier status (if they still have that designation) this go around? I want to know everything:
Overall experience
Staff's knowledge of WP8 (or misinformation given)
Did staff try to steer to you other phones?
Special discounts, add-ons and other deals - store promotions or did you negotiate?
Snafus
Demand - how do WP8s seems to be selling? Were there other WP8 buyers in the store?
Insider information - new products, variations (is a 32gb 8x coming), training (have the SAs been using WP8 as their personal phones, did MS or Nokia reps conduct training), black Friday promotions, etc
Anything else that you think is worth sharing
Of course, it would also be helpful to share the location of the store and, where appropriate, the name of the sales associate that you dealt with.
Happy buying!
Back in April, I had a fantastic buying experience for the Lumia 900 when I was purchased at the Madison Square store and was helped by a fellow WP enthusiast (we even had a little competition going about who knew more about the platform) - one of the best buying experience of my life!
(In between these buying experiences, I've done a lot of prodding about how ATT handles WP
Let's share our experiences of buying WP8 in ATT stores. Are they living up to their preferred carrier status (if they still have that designation) this go around? I want to know everything:
Overall experience
Staff's knowledge of WP8 (or misinformation given)
Did staff try to steer to you other phones?
Special discounts, add-ons and other deals - store promotions or did you negotiate?
Snafus
Demand - how do WP8s seems to be selling? Were there other WP8 buyers in the store?
Insider information - new products, variations (is a 32gb 8x coming), training (have the SAs been using WP8 as their personal phones, did MS or Nokia reps conduct training), black Friday promotions, etc
Anything else that you think is worth sharing
Of course, it would also be helpful to share the location of the store and, where appropriate, the name of the sales associate that you dealt with.
Happy buying!