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  1. pkvillager's Avatar
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    #26  
    PCM is G711 which sends wav files. Switched to MP3 and now I can listen to my messages.
  2. Coffee's Avatar
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    #27  
    Quote Originally Posted by pkvillager View Post

    I cant believe this made it out to the street, not one MS engineer tried to play a wav or wma from an email attachment?!
    from this exchange it sounds like they did, but not extensively.

    I GET MY VOICEMAILS EMAILED TO ME IN A WAV FILE.... BUT NOW THE NEW - Microsoft Community
  3. invisik's Avatar
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       #28  
    My cloud phone provider was also able to change my file type to MP3 and that works for me.

    But clearly, the codec issues still needs to be resolved.

    -m
    ---
    NOKIA Lumia 920 on AT&T (black)
    HP ElitePad 900 64GB/AT&T
    Microsoft Surface RT 32GB
    Apple iPad 2 16GB
    BlackBerry Playbook 16GB
  4. madmoondog's Avatar
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    #30  
    Thanks, is this fact or speculation?
  5. tk-093's Avatar
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    #31  
    I wonder if this latest update that is going out to 8X's has a fix?
  6. philxor's Avatar
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    #32  
    I saw in a thread in the 8X forum someone said his device does play .wav files now but I haven't been able to verify myself since ATT hasn't pushed the update yet.
  7. tomcahill's Avatar
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    #33  
    I installed the update that Nokia just rolled out on my 920 and can confirm that I am still unable to play my voicemail .wav files.

    I presume the HTC updated will be the same as far as the Windows Phone OS is concerned. I just happen to have a HTC 8X as well so when that update is finally available on Bell in Canada I will confirm.
  8. tomcahill's Avatar
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    #34  
    as a temporary solution I found this site:
    Voicemail Conversions: - Home

    I was able to setup my account so my voicemails go there, get converted, then get sent to my email address.

    It works great and I was able to setup my account so the originals are deleted automatically which lessens any privacy concerns for me.
  9. madmoondog's Avatar
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    #35  
    Ran the update on my 920. Still no WAV support
  10. Frankprivat's Avatar
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    #36  
    Hello!
    Quote Originally Posted by invisik View Post
    Now that I have a Nokia 920 it says the file type is unsupported. This will be a big problems for business adoption of Windows Phone 8.
    the cause is an error of Microsoft Windows Phone 8th
    I hope it will be repaired soon with an update.
    Until then, I'll help myself to the service of :
    Voicemail Conversions: - Home
    It must be set up once, then it's always automatic.

    Greetings
    Frank
    (Germany)
    Thanked by:
  11. Funky Cricket's Avatar
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    #37  
    hopefully vlc for wp8 will be out in a few months and this goes away.
  12. stevethenerd's Avatar
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    #38  
    Microsoft has been cutting back on expenses... As they don't own the .wav file technology, they pay a license fee for every copy of Windows. Removing the codec is supposed to be cost savings... I don't think they had realized how many of us actually use this dated technology. Thank MS ;)
  13. tk-093's Avatar
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    #39  
    Quote Originally Posted by stevethenerd View Post
    Microsoft has been cutting back on expenses... As they don't own the .wav file technology, they pay a license fee for every copy of Windows. Removing the codec is supposed to be cost savings... I don't think they had realized how many of us actually use this dated technology. Thank MS ;)
    I used to think that, but everything I've read is that G711 is an open source codec and requires no license. Even if it did cost, they would save next to nothing since they still support it all their other Windows Products. It's a bug and I think it's going to be fixed.
  14. Frankprivat's Avatar
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    #40  
    Quote Originally Posted by invisik View Post
    Any ideas on how to get these to play?-m
    Hello

    the cause is an error of Microsoft Windows Phone 8th
    I hope it will be repaired soon with an update.
    Until then, I'll help myself to the service of:
    Voicemail Conversions: - Home
    It must be set up once, then it's always automatic.

    Greetings
    Frank
  15. Frankprivat's Avatar
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    #41  
    Quote Originally Posted by stevethenerd View Post
    Microsoft has been cutting back on expenses...
    Hello,

    the cause is an error of Microsoft Windows Phone 8th
    I hope it will be repaired soon with an update.
    Until then, I'll help myself to the service of:
    Voicemail Conversions: - Home
    It must be set up once, then it's always automatic.

    Greetings
    Frank
  16. stevethenerd's Avatar
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    #42  
    Thanks for the phone convert, its annoying, but at least for know it works! ...i get an mp3/4 file that works fine.
  17. Frankprivat's Avatar
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    #43  
    Hello-Hallo-Moin,

    the cause is an error of Microsoft Windows Phone X.
    I hope it will be repaired soon with an update.
    Until then, I'll help myself to the service of:
    Voicemail Conversions: - Home
    It must be set up once, then it's always automatic.

    Greetings
    Frank
  18. #44  
    Same issue as everyone here. I know that there are websites that can auto convert but i don't particularly like the idea of sending all my voicemails through someone else's server only to have them come right back to me. As to the VOIP server itself, it doesn't have an option to encode in a different format.
    As a short term workaround/kludge I've resorted to writing an outlook add in in c# that strips the .wav file from an incoming message, converts it to mp3 and sends it back to me. The only caveat is that outlook needs to be already running when the message comes in for it to work. I could check my inbox at regular intervals but it isn't necessary for my usage. Android had the same problem a few years back, you'd think MS could have learned from google and avoided this altogether.
  19. Frankprivat's Avatar
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    #45  
    Moin!

    Quote Originally Posted by euchrid_eucrow View Post
    ...but i don't particularly like the idea of sending all my voicemails through someone else's server...
    Why do you have a problem with that? Security? If so, then not go to the internet because there is not everything protected, even your email accounts!

    Greetings from Lübeck
    Frank
    Sorry my bad english
  20. #46  
    Hey Frank,

    Not security; our voicemail server is generating everything in house, our exchange server is sending me the email in house, i figured i could deal with the email & conversion in house in one operation. It all comes to the same thing, MS needs to add support for .wav.

    Best Regards
    Thanked by:
  21. Frankprivat's Avatar
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    #47  
    Hey euchrid_eucrow,

    Quote Originally Posted by euchrid_eucrow View Post
    ...It all comes to the same thing, MS needs to add support for .wav...
    Yes, I agree with you!
    I and many others have reported the same problem in Windows Phone 7/8 reports to MS on the MS Support website.
    Even the MS moderators (MVP) know the problem.
    I'm sure that MS fixed the error soon.

    Best Regards
    Frank
  22. tk-093's Avatar
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    #48  
    It shoud be fixed in the next update. Microsoft is well aware of it. It is a bug. Not sure how it wasn't tested before launch, but it is, what it is.
  23. DaveSC's Avatar
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    #49  
    Just incase anyone runs across this thread doing research.

    Asterisk default voicemail works out of the box on windows phone 8.
  24. #50  
    I am facing the same problem. I use Vonage service which sends WAV file attached with the email. It was working fine on my Samsung Omnia 7 (Windows phone 7.5). Now it does not work on my Lumia 920. Error message "Sorry, we can't play this file on your phone". It is frustrating and will be helpful to know the work around.
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