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  1. invisik's Avatar
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       #1  
    Hi!

    Our voicemail system e-mails us our messages in .wav file attachments. I was able the play them fine on my Titan 1 with Windows Phone 7.5. Now that I have a Nokia 920 it says the file type is unsupported. This will be a big problems for business adoption of Windows Phone 8.

    Any ideas on how to get these to play?

    Thanks.

    -m
    ---
    NOKIA Lumia 920 on AT&T (black)
    HP ElitePad 900 64GB/AT&T
    Microsoft Surface RT 32GB
    Apple iPad 2 16GB
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    paulm187 and jayshoe like this.
  2. tk-093's Avatar
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    #2  
    Quote Originally Posted by invisik View Post
    Hi!

    Our voicemail system e-mails us our messages in .wav file attachments. I was able the play them fine on my Titan 1 with Windows Phone 7.5. Now that I have a Nokia 920 it says the file type is unsupported. This will be a big problems for business adoption of Windows Phone 8.

    Any ideas on how to get these to play?

    Thanks.

    -m
    Uggg, Android has the same problem. For whatever reason wav files for voicemail like Cisco and Avaya are encoded in a particular way and Android phones do not support that codec. It used to work then at like Android 2.2 or some verision it just stopped....

    We've always told people to download an app like RemoteWav to play them. I wonder if the same thing is going to have to happen on WP?
  3. invisik's Avatar
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       #3  
    I'm happy to try to play one if you want to e-mail me one. PM me for my e-mail address if you want to.
    ---
    NOKIA Lumia 920 on AT&T (black)
    HP ElitePad 900 64GB/AT&T
    Microsoft Surface RT 32GB
    Apple iPad 2 16GB
    BlackBerry Playbook 16GB
  4. tk-093's Avatar
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    #4  
    Quote Originally Posted by invisik View Post
    I'm happy to try to play one if you want to e-mail me one. PM me for my e-mail address if you want to.
    Sending PM now. Thanks!


    Edit: Not sure why I had to post that I was sending you a PM...... I blame Monday. :)
  5. invisik's Avatar
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       #5  
    Fyi, the Cisco vm file didn't work either. My phone system is Telesphere.

    Doh!

    -m
    ---
    NOKIA Lumia 920 on AT&T (black)
    HP ElitePad 900 64GB/AT&T
    Microsoft Surface RT 32GB
    Apple iPad 2 16GB
    BlackBerry Playbook 16GB
  6. tk-093's Avatar
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    #6  
    That's not cool. I did some more digging and at least it looks like on Cisco Unity we have the ability to change codecs so I am going to start to look at that I guess.
  7. tk-093's Avatar
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    #7  
    Also, thanks for checking that for me!
  8. redbluff's Avatar
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    #8  
    Quote Originally Posted by invisik View Post
    Hi!

    Our voicemail system e-mails us our messages in .wav file attachments. I was able the play them fine on my Titan 1 with Windows Phone 7.5. Now that I have a Nokia 920 it says the file type is unsupported. This will be a big problems for business adoption of Windows Phone 8.

    Any ideas on how to get these to play?

    Thanks.

    -m
    Same think on HTC 8x. Big issue for me. :@
  9. stevethenerd's Avatar
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    #9  
    WTF Microsoft... stop breaking features :< I just found this one myself.
  10. Doug Swallow's Avatar
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    #10  
    I don't have a solution on how to play them but I did demonstrate this problem to a couple people on the Windows Phone team while I was in Redmond for the Build conference. And the initial opinion was a missing codec, so they are at least aware of it. I'll try to get a follow-up response on it to see what is happening. The same file played on their Windows Phone 7 device, too... so I'm pretty sure they consider it a bug to be fixed on Windows Phone 8.
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  11. madmoondog's Avatar
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    #11  
    Yes same here, worked fine on my WP7.5 Nokia, and now not supported. Really? We use Shoretel BTW/ Some more related links

    http://forum.xda-developers.com/show...php?p=34204551

    http://answers.microsoft.com/en-us/w...b-1f1737ad2ff6
    Last edited by madmoondog; 11-16-2012 at 10:47 AM. Reason: added links
  12. tk-093's Avatar
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    #12  
    I wish I knew how stuff like that happens. Same issue on all our Android phones. They used to support our voicemail codec in Avaya, now Cisco, and after like 2.1 of Android they magically stopped. Even brand new Galaxy S3 devices will not play them. I believe the impacted codecs are GSM6.1, and like ULAW and ALAW formats.

    On our entire Android fleet we have people download an app called Remote Wav which will play those files. Heck, maybe someday Apple will push out an update that will remove those codecs...

    It makes me wonder if somebody owns those codecs and Google, and now Microsoft have decided not to pay to license them anymore and that is why they get removed? That is the only possible thing I can think of. It's been a problem on Android for like 2 years and they've not fixed it so I can't think of another reason.

    We will proably end up modifying the codec we use to save voicemails, but as a larger company we just can't do that overnight.
  13. #13  
    Absolutely killing me. I upgraded from a WM6.5 TP2 and even that played the wav files fine.

    I'm almost positive some codec license must have expired - hoping someone will be able to get new codecs on the phone.
  14. avsef's Avatar
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    #14  
    All:

    I asked our telecom vendor about this, and they were able to tweak my mailbox to send me mp3's instead of wav's. Solved my problem instantly, and only took them about a minute logging in remotely. FWIW, we've got a Mitel NuPoint voice mail system.

    Alan
  15. mhunter6378's Avatar
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    #15  
    I have been watching this thread and researching this topic everywhere I can since this is an issue for me. All my business voicemails get forwarded to me through email. We use the Mitel IP phone system that sends out the voicemail as a wav file that will not play on the Lumia 920. All the other smartphones I used over the past years, Blackberry, iPhone, Lumia 900 and Galaxy S3, played the files natively without issue. Now for whatever reason the latest and greatest Lumia 920 Windows Phone 8 will not. I am disappointed with this but it is not a deal breaker for me. I have other ways to get my voicemails and I love this phone too much just to give up and switch to another phone that I would not like as much. Anyway, there are threads on Nokia's Support and also Answers at Microsoft. Also there is a User Feature Suggestion thread on Microsoft's Windows Phone site where you can post comments and place a vote to support getting this feature added, I have included the links below if you are interested. Hope this helps and maybe we can get this feature added soon.

    Nokia Support Discussions - Lumia 920 email wav file attachment won't play - Nokia Support Discussions

    I GET MY VOICEMAILS EMAILED TO ME IN A WAV FILE.... BUT NOW THE NEW - Microsoft Community

    Support .wav file. It's obscured that you don't. I get voicemails via email and can't play them. Retuned the phone same day.
  16. bigdjunk's Avatar
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    #16  
    I just discovered this today at work, and I am afraid that I may have to return the Nokia 822's and get stupid I-phones. :(
    One would have thought MS would have worked closely with its partners to discover this. I mean Cisco is HUGE. What, you guys (meaning MS) missed this?!?

    I am seriously bummed. I really liked this phone :(
  17. doors6626's Avatar
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    #17  
    You have to change the codec that you're UM is on. GSM 711 MU-LAW did not work with our system. We changed it and Linear PCM worked. It also worked on iPhone/BB.
  18. madmoondog's Avatar
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    #18  
    Unfortunately, its not changable on out VoIP system. And honestly, if it worked on wp7.5, and continues to work on all ios, I shouldn't have to change it on my end.
  19. PhoneConvert's Avatar
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    #19  
    -Disclaimer: I run this website-

    If you have a codec like 'GSM 711 MU-LAW' or 'RIFF (little-endian) data, WAVE audio, Microsoft PCM, 8 bit' or 'GSM 6.10', my website phoneconvert dot com might allow you to still listen/use your Windows 8 phone. Files that have licensed codecs don't work.

    Greg
  20. Hardera's Avatar
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    #20  
    Hmmph. I just discovered the issue today as my voicemail system was just changed over to Cisco Unity Connection Messaging. This looks bad on Microsoft and Cisco.
    I wish there was a way to know if Microsoft/Nokia/Cisco are working on this and an expected fix date. <sad panda>
  21. tk-093's Avatar
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    #21  
    Quote Originally Posted by madmoondog View Post
    Unfortunately, its not changable on out VoIP system. And honestly, if it worked on wp7.5, and continues to work on all ios, I shouldn't have to change it on my end.
    What happens if Apple stops licensing that codec? Then it won't work on anything. :)

    We are going to change the codec we use on Cisco. We are a large company so it will take us a little while for testing and stuff, but with it already a pain on Android, and now not working on WP8, that is really our best option. If Apple stops supporting it for some reason we would be really screwed.
  22. drewpie's Avatar
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    #22  
    I ended up having to return my 920 and get an iphone because of this issue (confidentiality agreements and the law of attorney-client privilege would prevent me from using any third party conversion service). If you want to push visibility of the problem, upvote some of the support threads on it.
    WP8 breaks Cisco Unity Voicemail wavs in email
  23. Funky Cricket's Avatar
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    #23  
    That makes no sense, you already have the voice mail on a 3rd party system (your phone) what matters how you listen to it.

    BUT, the new "phone in a box" systems from cisco are just ***. We have a an older Mitel system and i've had this issue on 2 androids, I've just started downloading mx player to listen to them, and google music plays them fine.

    this is an issue, if M$ can't license a 20 year old codec... i'm pretty sure our system only as one codec, it's pretty basic, we only have 18 ppl, but we support close to 2000, so I tend to get a few voice mails when i'm traveling. Why is this an issue in 2012?
  24. E1iz4beth's Avatar
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    #24  
    There is a short discussion about this on the Nokia Forum. Perhaps if that forum got a few more hits we'd get an official nod from a Mod that a solution is in the works. I too an experiencing this most annoying inconvenience with my Verizon FiOS VM attachments. I mean a device running Windows not being able to play a simple .wav file. Makes me sad. However, I choose to remain hopeful. I love my Windows Phone!

    You can also post up on the Windows Phone Feature Suggestion Board

    Let us be heard...
  25. pkvillager's Avatar
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    #25  
    I wasnt too worried about this since I get my VM's as attachments and text but now its bugging me. I am an Avaya phone system engineer and our MM VM system sends VM's in email as a wav. My 920 wont play it so I moved my account from MM to Exchange UM. Still wont play the wav, so I changed my codec on my account to wma, STILL wont play. Ill try PCM next.

    I cant believe this made it out to the street, not one MS engineer tried to play a wav or wma from an email attachment?!
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