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  1. narv's Avatar
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    #26  
    took me a minute to even find this on my phone (lumia 920). I got my phone about 4 weeks ago and my other is at 2GB. I do have a ton of apps and games though... hmm.. I have 23 GB free right now so I don't mind too much but I could see how it could get annoying to see a lot of space used up and you're not sure why..

    for anyone looking that didn't find it at first like me, it's settings -> phone storage -> phone not to be confused with settings -> phone
  2. #27  
    I'm pretty sure everybody has this problem.
    I am a proudly owner of a new HTC 8S and I'm afraid I will not be able to use the device much longer due to the "other" storage wich keeps getting bigger.
    At 2Gb of internal storage, my "other" folder now weights 1.3Gb, leaving me with 400Mb of free memory.
    That is insane and stupid!

    Even with an 8Gb SD card, it doesn't make any difference because other than photos, music and videos, nothing else is stored on the SD.

    I REALLY HOPE MICROSOFT READS THIS THREAD & don't let us abandon the WP platform, because I really want to "stay".
  3. Dragule's Avatar
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    #28  
    I will stay too, cause I can't change my phone every month ^^

    But yes, everybody has this issue. It's due to WP8.
    I'd like MS to read and answer our questions too, but I guess we have to show them it is a real issue, and it's important to fix it asap !

    I did link this thread to the Windows Phone support on Twitter, but they just said
    Regarding the orignal post, it most likely be the preloaded apps data.
    I guess MS is already aware of this issue, because more and more people are discovering it, but I think that they have to react quickly, before every single user see their phone totally filled with invisible datas.

    That's my thought about it :)
  4. Quinn Damerell's Avatar
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    #29  
    Developer of Baconit here:

    As far as I understand from being a developer, the “other” section is used for apps and the app storage as you guys have suggested. However, when you delete an app the entire app and its files are deleted from the phone including all cache and settings files. What you are seeing is that even though the system removes all of the data, it can’t reclaim all of the previously allocated room from the app as free space. I believe that the next time you install an app it will install into the space that was left from the old app and not add to “other” space unless the new app is larger than the old app.

    That said, I think they only way to completely clear the “other” section is to factory reset your phone. :(

    Again, this is just my understanding from what I have seen being a dev. :)
  5. Dragule's Avatar
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    #30  
    Quote Originally Posted by Quinn Damerell View Post
    I believe that the next time you install an app it will install into the space that was left from the old app and not add to “other” space unless the new app is larger than the old app.
    I did not think about it, I will give it a try :)


    EDIT: That's wrong :(
    Here is what I did:
    I initialy got a 792.25MB Other folder.
    I installed the game Gun Bros (187MB). Other went to 988.92MB.
    When I uninstalled the game, Other decreased to 981.93MB.
    Then, I installed the game Sudoku (15MB). Check Other: 1002.11MB :'(
    I uninstalled Sudoku, and my Other is now weighing 998.22MB.

    So nope, Other storage section is still a complete mystery ^^'
    Last edited by Dragule; 12-29-2012 at 11:16 AM.
  6. spaulagain's Avatar
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    #31  
    ^it may not install over that space until space is limited and needs to use that space because no "free" space is available.

    File systems work in weird ways like that.
    aubreyq likes this.
  7. blegate's Avatar
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    #32  
    Interesting to see this issue as it reminds me of the android launch 4 years ago. At that time the t-mobile g1 had a similar issue and it was addressed in an update. My nokia 810 'other' folder is currently at 2.17gb. Last night it was at 2.33. After reading this post and researching, I changed the sync option on my Email accounts from 7 days to 3. In addition, I cleared out the cache in IE. I think everyone if right about what the folder contents are within but the mystery of why it doesn't reclaim space once apps, etc. are uninstalled should be answered. Or at least an explanation of how it works.

    My wife just activated her 810 yesterday and as of last night the 'other' folder is 1.1gb. This is after several apps were downloaded/updated, two maps installed and customization, etc. etc. I'm monitoring what is installed on the phone. Lets keep this post alive until some reasonable response is given from MS. Someone out there knows....


    Also everyone rate this thread 'Excellent'
    Dragule likes this.
  8. Dragule's Avatar
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    #33  
    Quote Originally Posted by spaulagain View Post
    it may not install over that space until space is limited and needs to use that space because no "free" space is available..
    It could have been right indeed, but actually, some people have their phone filled with the Other folder, and can't install any app anymore, because of the lack of free space.
    I can't attest to this, but it is what I read on the internet :)
  9. klkriz's Avatar
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    #34  
    Hopefully that's the case, that it will start using the space as needed. I have 6.85 GB of "Other" ...and 1.3 GB free space. So I should find out soon...
    (16gb HTC 8x)
  10. blegate's Avatar
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    #35  
    Been watching and experimenting with my phone. Shot a movie ~ about 3 min and noticed the "other" folder went from 2.18 to 2.56gb. Thought this was odd considering I have an SD card installed with the phone configured to save to SD...read on.... Went to show someone the video and noticed uploads were pending since I had batter saver on (expected). Once 'battery saver' was turned off the upload to skydrive started. After the transfer my "other" dropped to 2.16gb. So files pending upload to skydrive are temporary stored in "other" until the transfer is complete. Tested this out twice.

    That's one thing "other" does..... I suppose if you don't have skydrive enabled would this pose issues?

    Update - The pending was not the video but rather photos in the queue to be uploaded to skydrive.


    Update. attempted to "tap and send" a video to my wifes Nokia 810 but it didn't work. Looked like it was going to but then reverted back to the video. Attempted this twice. Now my "other" went from 2.16 to 3.30GB. I'm unable to clear it.
    Last edited by blegate; 12-29-2012 at 08:05 PM.
  11. Doug Miller1's Avatar
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    #36  
    my phone is showing 6gb of OTHER....lol. I have no videos or pictures on the phone. Just a few apps??? WTF???
  12. blegate's Avatar
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    #37  
    So after a "Reset" and restore my "Other" is at 1.25GB and it appears all apps are installed.

    So it appears the "Other" is a mystery of sorts. My test with the "Tap and Send" of a large video >1GB failed to transmit (as expected) which resulted in the "other" folder increasing from 2.16 to 3.30GB- which I was unable to clear. I have to believe the OS is preparing the transfer the file for "tap and send" transmission (or via Bluetooth); however, it could not transfer (due to the size of the file) which resulted in this large file sitting in a temp transfer directory with no place to go. Reboots, cache wipes, etc. didn't clear it.

    I'll keep playing around with this.
    Last edited by blegate; 12-30-2012 at 12:54 PM.
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  13. klkriz's Avatar
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    #38  
    Earlier today I tried loading my phone up to see what would happen when I used up "available" space. I had 1.3 GB "free space" and 6.85 GB of "other". So I loaded random apps and took a few videos till I had just a couple hundred MB left in "free space". My phone slowed down, had a couple of freezy pauses, but didn't fully crash, it recovered. When I checked again, it had taken at least 2 GB from "other" and put it into "free space".
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  14. Dragule's Avatar
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    #39  
    So, is the mystery finally solved ? :)

    According to blegate, Other is where files are prepared to be sent, either to SkyDrive or other ways.
    When they are sent, space is freed in Other.

    According to klkriz, when the phone need more space, it automatically delete those files to free some space.

    So now, let's enable SkyDrive save. I'll see what will it do ^^


    EDIT: Well, nope, it didn't do anything to my Other, even after pressing the Save now button (talking about the apps settings save).
    I don't get any photos to sync, just some pictures that I transfered from my PC. My Other folder currently weighs around 1GB.


    EDIT2: A large part of Other is actually reserved to apps. When we install or use apps, it fills Other. Is there anything to sync with those apps ? It is maybe a way to clean it, by saving all the thing that are in. But except the settings that we can save into the cloud (it made my Other drops from 1014MB to 1013MB), is it anything else ?
    Last edited by Dragule; 12-30-2012 at 06:05 AM.
  15. Urobe73's Avatar
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    #40  
    I found another piece for the never ending puzzle of the "Other" storage issue:

    I own a Nokia 820 (i like it!) with 8GB of internal memory, 2GB of this used by the OS.

    I bought a 32GB microSD and copied 13GB of photos in 480 folders on the card (maybe insane but otherwise why is there the possibility of having 32GB SD card?) ... done with normal Windows explorer copy, not with W8 app.

    After entering the card to the phone the Photo Hub comes up with a small update message on top, this tooks 2-3 hours and during this process the "Other" slowly fills up. I started after a factory reset (to be sure) with 400MB in "Other". After the updating process it uses nearly 4GB. So only having that much photos on an SD card cost you more than 3GB of internal memory!!

    I think it's for caching the preview images in the Photo Hub, but why do we have the SD card. It should be clear that users fill them up with pictures, videos and music.

    In my case together with some Nokia offline maps, a big Exchange mail account and some apps my memory reaches the 8GB ... and that's it! Not even possible to take phone calls anymore!!

    Can anyone confirm?
  16. Urobe73's Avatar
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    #41  
    I found another piece for the never ending puzzle of the "Other" storage issue:

    I own a Nokia 820 (i like it!) with 8GB of internal memory, 2GB of this used by the OS.

    I bought a 32GB microSD and copied 13GB of photos in 480 folders on the card (maybe insane but otherwise why is there the possibility of having 32GB SD card?) ... done with normal Windows explorer copy, not with W8 app.

    After entering the card to the phone the Photo Hub comes up with a small update message on top, this tooks 2-3 hours and during this process the "Other" slowly fills up. I started after a factory reset (to be sure) with 400MB in "Other". After the updating process it uses nearly 4GB. So only having that much photos on an SD card cost you more than 3GB of internal memory!!

    I think it's for caching the preview images in the Photo Hub, but why do we have the SD card. It should be clear that users fill them up with pictures, videos and music.

    In my case together with some Nokia offline maps, a big Exchange mail account and some apps my memory reaches the 8GB ... and that's it! Not even possible to take phone calls anymore!!

    Can anyone confirm?
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  17. blegate's Avatar
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    #42  
    @ Urobe72, I had to reload mp3 files on my SD card since the "reset" literary wiped the *.mp3 from the card- talk about weird. The photos, video and album jpgs, etc all remained intact. I re-loaded my music the very same way you did (via explore) and monitored "other" and saw no change. In fact just to test your scenario out I loaded 45mb of photos just now onto the SD card via explore and had no change in "other"...still at 1.24GB "Other". BTW, my download errors cleared out as previously mentioned in my last post. This "photo hub" I'm not sure what you are referring to. Is this just the photo viewer in WP8? 2 to 3 hours to process? I've never had anything like that occur when loading photos on the SD card and I've added over 1000 shots to the card; however, the bulk of the photos were added using a SD card reader. Still I had no thumbnail process initiated when the card was installed in the phone. The picture appeared immediately on the phone once powered on.
  18. blegate's Avatar
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    #43  
    Quote Originally Posted by Dragule View Post
    So, is the mystery finally solved ? :)

    According to blegate, Other is where files are prepared to be sent, either to SkyDrive or other ways.
    When they are sent, space is freed in Other.

    According to klkriz, when the phone need more space, it automatically delete those files to free some space.

    So now, let's enable SkyDrive save. I'll see what will it do ^^


    EDIT: Well, nope, it didn't do anything to my Other, even after pressing the Save now button (talking about the apps settings save).
    I don't get any photos to sync, just some pictures that I transfered from my PC. My Other folder currently weighs around 1GB.

    Try going into the photos and flagging them for uploading to Skydrive and then see what happens with other. Curious to know if any change in the size...


    EDIT2: A large part of Other is actually reserved to apps. When we install or use apps, it fills Other. Is there anything to sync with those apps ? It is maybe a way to clean it, by saving all the thing that are in. But except the settings that we can save into the cloud (it made my Other drops from 1014MB to 1013MB), is it anything else ?

    Try going into the photos and flagging them for uploading to Skydrive and then see what happens with other. Curious to know if any change in the size...
  19. Dragule's Avatar
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    #44  
    I tried to upload my 17MB photo folder and my Other went from 1003MB to 1022MB.
    So, doesn't seem to work, actually :P


    By the way, strange fact: When I don't use my phone, Other decreases. It was around 1013MB this morning (GMT+1 ^^), and now it weighs 1003MB (well, at least it did before I saved my pictures).

    What's happening in there ?
  20. R42
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    #45  
    My other sits at 4 gigs
    My apps at 1 gig
    and
    My music at 8 gigs

    Before I reset it, it was at 2 gigs. Now after I erased everything it sits at 4 gigs.

    I dont know what to think
  21. blegate's Avatar
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    #46  
    Quote Originally Posted by Dragule View Post
    I tried to upload my 17MB photo folder and my Other went from 1003MB to 1022MB.
    So, doesn't seem to work, actually :P

    By the way, strange fact: When I don't use my phone, Other decreases. It was around 1013MB this morning (GMT+1 ^^), and now it weighs 1003MB (well, at least it did before I saved my pictures).

    What's happening in there ?

    Beginning to think this phone has a swap file similar to Windows desktop which dynamically changes . RE: the change @ night, I've noticed the same. Perhaps a "scheduled job" runs that optimizes the phone space, indexing, etc, etc, Just guessing considering this phone is using the same Win 8 kernel- this is assuming you leave your phone powered up at night on the charger.

    My wife has been downloading an extensive amount of apps - installing/uninstalling- on her phone yet the "Other" really isn't going out of control like some folks post here. Last I looked it was at 1.5GB.
    I'm beginning to think it's related to certain apps. Perhaps poorly written apps are causing "issues" with the 'other' folder.

    Mine is still @ 1.24~ 1.25GB- holding steady.
  22. Dragule's Avatar
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    #47  
    Mine currently is 1.06GB. It doesn't grow anymore, but I didn't install any app until my previous test.

    It fluctuates between 1GB and 1.06GB now. Sometimes growing, sometimes slowly decreasing.
  23. KFlaps's Avatar
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    #48  
    Yeah i'm having a terrible problem with my "Other" folder - it's currently at ~7Gb! Two things i've noticed...

    • When i marked a load of photos for backup to skydrive, my Other folder jumped in size, and hasn't gone down since...
    • I bluetoothed a couple of videos to myself from my old N8 (around 500mb each), but didn't hit Tap to View immediately... I now can't see the videos anywhere (saved pics or video folder), but the amount of free space has reduced accordingly!! I can't see the videos when i browse on a PC either!! The videos are in a compatible format as i've re-sent them one at a time and hit Tap to View straight-away and they work fine... So these videos (or temp files for videos) are sitting somewhere on my phone, but i have no way of clearing them.



    It's been a pain as i've been on holiday with no computer, and so been relying on bluetoothing files from my N8 (with it's 48Gb of memory!) for stuff to watch... I love my Lumia 920...buti really miss the file-browser from my N8!

    I really don't want to hard-reset my phone just to free space!!!
  24. richard_c's Avatar
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    #49  
    I think this is a serious problem with Windows Phone 8 and im shocked MS hasnt addressed it over even sorted it before release. With phones like the HTC 8S you only get like 1.5GB of free space for apps and with the bloody "other" section growing out of control it really limits how many apps you can have installed and with no file management system its just an utter joke. I want an 8S so bad and I only want to install like 15 essential apps (all productivity apps) and I feel I wont be able to because of this bloody stupid "other" section.
  25. richard_c's Avatar
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    #50  
    I do have one question though. Are you able to clear the cache for each app manually? When I used a friends Windows Phone some apps had options to clear the cache for that specific app. Would this help in reducing the "other" folder?
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