- 11-17-2012, 05:01 PM #1
So, I finally got in my Yellow 920! Yeah!
I used the Win 7 Phone Sync software to transfer all of my music over to the phone.
However, I have a Zune pass (now Xbox music), and those songs that are DRM protected will not play on the phone. It is not transferring over the DRM license.
How do I get my phone to play those DRM protected songs? Yes, I am using the same account on the phone as the Music Pass. Yes, I have added the device at xbox music website.
- 11-17-2012, 05:14 PM #3
I thought songs bought from Zune did NOT have DRM protection? I thought it was only downloaded songs via Zune Pass that was protected. If that's the case, then just redownload them in Xbox Music. I don't have a pass anymore, so just taking a guess.
- 11-17-2012, 06:02 PM #9
Go to xbox.com, log in to your account, go to My Account, then click on Manage Music Devices. Make sure there are a max of 4 devices in there, including your Windows Phone.
I have DRM music syncing fine from my Zune Pass. After you sync the DRM music, unplug the cable from your phone... for some reason they didn't want to work until I did that.
Oh, and I purchase all my music through the Zune software.
- 11-17-2012, 06:03 PM #10
I contacted Microsoft support and they gave me 1600 points for my inconvenience. Hopefully they will be able to get a fix out in a decent time frame.
And I have no desire or need to update to Win8 now...just to use Music on my phone!!
- 11-17-2012, 06:04 PM #11
Last edited by Chris Parsons; 11-20-2012 at 11:09 AM.
- 11-17-2012, 07:54 PM #13
- 11-17-2012, 08:14 PM #14
here. After waiting what seemed like ages, it loaded up all my music and pictures and I specifically chose a song I know has DRM on it. I synced that song. I tried to play - got the "unable to play this file" message. I then unplugged the cable from my phone. I pressed play, and the song played.
If it makes a difference, I deleted one of my devices directly from the zune player before going to xbox.com and checking for my windows phone to be on there.
I can't be the only person who has done this though. Can someone else chime in?
- 11-18-2012, 01:13 AM #15
In the Microsoft help chat, they specifically said it was a known problem that you can not use Zune Pass DRM Protected music in Win7 with WP8, and that is why the gave me the free credits, to apologize for my inconvenience while they are working on the issue.
It might also have something to do with the fact that you used Win 8 and XBOXMusic and it changed the DRM on the files directly. Who knows.
- 11-18-2012, 01:18 AM #16
Glad to know they're fixing it though! I'm starting to wonder if my DRM will stop working after I sync X number of songs now... who knows.
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